Client Success Manager (Remote) Work Hours: 7:00 AM – 4:00 PM Pacific Time [PDT] (Monday to Friday) Lunch Break: 1 hour Rate: $1,500-$3,000 USD/month depending on experience (with high opportunity for more as we grow) Location: Open to candidates in El Salvador and Philippines. About Winning Assistants Winning Assistants is one of the fastest-growing offshore staffing agencies in the U.S. We help doctors, clinic owners, and service-based businesses scale faster by connecting them with highly trained virtual assistants who streamline their operations, reduce costs, and increase profitability. We’ve helped thousands of businesses build leaner, smarter teams — and we’re just getting started. This is a fast-paced, high-performance environment — you must be able to stay composed under pressure, handle urgent issues, and solve problems quickly without getting overwhelmed. We’re building something big — and we’re looking for passionate A-players who want to grow fast, lead from the front, and be part of something special. The Role: Client Success Manager We’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for a minimum of 30–50+ active client accounts. You’ll be the face of the company for our clients — ensuring their journey with us is smooth, responsive, and results-driven. From onboarding and interview scheduling to follow-ups and daily support calls, you’ll be the heartbeat of the client relationship. You’ll work hand-in-hand with our Chief Client Success Officer and HR team to ensure we’re delivering a world-class experience every single time. What You’ll Be Doing Client Communication & Relationship Management - Serve as the primary point of contact for clients via Slack, email, text, and phone - Maintain a friendly, professional, and polished tone across all touchpoints - Respond quickly, follow up proactively, and escalate issues when needed - Manage client expectations, build trust, and ensure they always feel supported Onboarding & Interview Coordination - Guide new clients through our onboarding process - Confirm and follow up on intake forms, expectations, and interview debriefs - Schedule, confirm, and recap Zoom interviews between clients and VA candidates - Collaborate with our internal HR and Talent Sourcing teams to keep everything moving Client Status & Document Tracking - Keep internal records and Google Docs updated in real-time based on clients' statuses - Ensure all action items and communications are documented and completed on time Inbox & Admin Management - Manage client email threads professionally and promptly - Flag and escalate time-sensitive messages - Maintain organized, prioritized communication across 30–50+ client accounts - Send out Zoom links, confirm meetings, and document next steps This Role Is Not for You If: - You’re not thick-skinned or can’t handle high-pressure situations, client escalations, or “putting out fires” calmly and professionally - You’re not confident talking to Client’s on Zoom, phone calls, or video meetings - You’ve never worked in client success, account management, or similar client-facing roles - You struggle under pressure or have trouble juggling multiple tasks and priorities - You’re slow to respond, bad at follow-through, or need micromanagement - You just want “another remote job” — not a meaningful, growth-driven role - You’re working multiple jobs and can’t go all in with us

About the client: Our client is a results-driven digital marketing agency that partners with businesses across various industries to grow their online presence, increase organic traffic, and generate high-quality leads. They provide comprehensive digital marketing solutions including web design, SEO, and paid advertising, helping clients achieve sustainable and measurable growth through data-driven strategies. About the role: We are hiring a Client Success Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage 25–30 client accounts, acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong. This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance. Experience working in digital marketing agencies is required. What you’ll be doing: - Manage and nurture 25–30 client accounts across various industries. - Translate technical digital marketing updates into clear, client-friendly communication. - Act as the main point of contact for all client queries, status updates, and feedback. - Ensure project deliverables are met on time by coordinating efficiently with the internal team. - Prioritize requests based on impact and team capacity — avoiding overload on any one specialist. - Proactively report progress, task completions, and updates without needing reminders. - Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams. - Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp. - Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics. Who are we looking for? - Minimum 3 years of experience as an Account Manager, Client Success Manager or related field. - Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc. - Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads. - Friendly, confident demeanor with a standout smile and energy that puts clients at ease. - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. - Excellent organizational and time management abilities, with a keen attention to detail and strong project manage. - Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. - Experience working in digital marketing agencies is required. - Fluent in English, oral and written. Position: Client Success Manager Remote Status: Fully Remote Salary: 2000 - 2200 Internal Job ID: 1222 Working Hours: 9 am to 5 pm EST

About the client: Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: Our client is seeking a highly skilled CRM Specialist to manage, optimize, and maintain CRM systems that support digital marketing operations and internal workflows. This role is ideal for someone with strong technical expertise, sharp attention to detail, and proven experience handling CRM setups and automations in a digital marketing agency environment. Experience working in digital marketing agencies is required. What you’ll be doing: - Manage and maintain CRM systems to ensure data accuracy and reliability - Configure and optimize CRM workflows, automations, and pipelines - Coordinate with internal teams to align CRM processes with operational needs - Use ClickUp and GHL to support CRM-related workflows and integrations - Identify and resolve CRM inefficiencies while implementing improvements to - enhance performance - Regularly communicate with internal stakeholders to ensure CRM usage aligns with - business goals - Drive continuous improvement initiatives to optimize CRM functionality - Ensure internal teams follow established CRM processes and SOPs for consistent - usage Who are we looking for? - Minimum of 3 years of experience working as a CRM Specialist - Experience working with ClickUp, GHL, and other CRM/project management tools - Basic understanding of digital marketing factors, mainly SEO and Google Ads. - Proficient with AI tools and technologies relevant to CRM and marketing - automation - Strong communication skills to work with multiple internal stakeholders - Excellent organizational and problem-solving skills - Ability to work independently in a fast-paced, remote environment - Experience working in digital marketing agencies is required - US experience is required. - Fluent in English, oral and written. Position: CRM Manager Remote Status: Fully Remote Working Hours: 9 am - 5 pm EST Salary: USD 1500 - USD 1800 Internal Job ID: 1220

About the client: Our client is a results-driven digital marketing agency that partners with businesses across various industries to grow their online presence, increase organic traffic, and generate high-quality leads. They provide comprehensive digital marketing solutions including web design, SEO, and paid advertising, helping clients achieve sustainable and measurable growth through data-driven strategies. About the role: We are hiring a Client Success Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage 25–30 client accounts, acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong. This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance. Experience working in digital marketing agencies is required. What you’ll be doing: - Manage and nurture 25–30 client accounts across various industries. - Translate technical digital marketing updates into clear, client-friendly communication. - Act as the main point of contact for all client queries, status updates, and feedback. - Ensure project deliverables are met on time by coordinating efficiently with the internal team. - Prioritize requests based on impact and team capacity — avoiding overload on any one specialist. - Proactively report progress, task completions, and updates without needing reminders. - Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams. - Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp. - Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics. Who are we looking for? - Minimum 3 years of experience as an Account Manager, Client Success Manager or related field. - Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc. - Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads. - Friendly, confident demeanor with a standout smile and energy that puts clients at ease. - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. - Excellent organizational and time management abilities, with a keen attention to detail and strong project manage. - Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. - Experience working in digital marketing agencies is required. - Fluent in English, oral and written. Position: Client Success Manager Remote Status: Fully Remote Salary: 2000 - 2200 Internal Job ID: 1222 Working Hours: 9 am to 5 pm EST