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Sangoma

Sangoma Technologies is a trusted world leader in value-based Unified Communications & UCaaS solutions.

Engineering Manager – CX/CCaaS Platform

Engineering ManagerEngineering ManagerFull TimeRemoteSeniorTeam 201-500Since 1984H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

109 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishElixirLinuxMySQLPostgreSQLPythonUnixVoIP

Job Description

Engineering Manager – CX/CCaaS Platform

Sangoma

• Lead CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of Sangoma’s customer experience platforms while driving the successful delivery of new features and services • Partner closely with Product Management to define team objectives, align on priorities, and translate business requirements into actionable engineering plans • Build, mentor, and develop high-performing engineering teams through regular 1:1s, performance reviews, and structured career growth plans • Oversee agile delivery processes, including sprint planning, stand-ups, retrospectives, and status reporting to ensure consistent execution and transparency • Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as code • Remain hands-on contributing to the design, development, and delivery of high-quality, scalable, and maintainable code • Lead and participate in code reviews, fostering a culture of continuous improvement, technical excellence, and knowledge sharing • Design, implement, automate, and troubleshoot services within a VoIP/real-time communications environment, ensuring high availability and performance • Drive enhancements to system observability, monitoring, and alerting to proactively identify and resolve issues in production environments • Own the reliability and scalability of voice infrastructure, including capacity planning, redundancy, and fault tolerance strategies • Lead cross-functional incident response and root cause analysis for escalated issues, ensuring timely resolution and continuous improvement • Participate in an on-call rotation and oversee after-hours maintenance activities as needed to support platform stability and uptime

Job Requirements

  • Minimum of 5 years of experience in software engineering, infrastructure engineering, site reliability engineering (SRE), or platform engineering within a production environment
  • Demonstrated leadership capability with a track record of driving initiatives and delivering results through others
  • Proven ability to effectively lead, manage, and develop high-performing remote or distributed engineering teams
  • Strong organizational skills with a high level of attention to detail and the ability to manage multiple priorities simultaneously
  • Proficiency in one or more programming languages such as Python or Elixir, with a solid understanding of software development best practices
  • Hands-on experience working in Linux or UNIX-based environments, including system-level troubleshooting and performance optimization
  • Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL
  • Strong experience with version control systems, particularly Git, including collaborative workflows (e.g., branching, pull requests)
  • Excellent written and verbal communication skills in English, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
  • Nice to Have: Experience with real-time communications technologies (FreeSWITCH, SIP, WebRTC), Exposure to Elixir and Phoenix, Experience scaling engineering teams in high-growth environments, Background in CCaaS, UCaaS, or customer experience platforms.

Benefits

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities.

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