Software Development Partner. Result-driven. Quality-obsessed.
Intermediate Site Reliability Engineer
Location
Chile
Posted
70 days ago
Salary
0
Seniority
Senior
Job Description
Intermediate Site Reliability Engineer
Dev.Pro
• Support the day-to-day operations of a mobile point-of-sale system • Provide first-line operational support, monitor systems, and resolve production incidents • Troubleshoot cloud systems and integrations, applying corrective actions • Manage escalations and collaborate on bug fixes and hotfixes • Administer MDM solutions and support remote software deployments • Implement automated monitoring and alerting to improve incident response • Document processes, maintain knowledge bases, and create incident runbooks • Participate in on-call rotation to ensure 24/7 critical incident coverage • Contribute to post-incident reviews to improve monitoring, response, and resolution • Build Node/TypeScript utilities to automate workflows, parse logs/JSON, and validate API payloads • Troubleshoot REST/GraphQL integrations and analyze request/response traces • Manage third-party API integrations and work with teams to improve error handling • Analyze system and application logging and telemetry to resolve issues • Manage and administrate system access
Job Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 3+ years supporting production systems, focused on incident response and resolution
- Strong experience in operational support or SRE roles in cloud environments
- Proficiency in Node.js, including debugging, error handling, and performance troubleshooting
- Experience with AWS, Azure, or GCP, including monitoring and troubleshooting cloud-native applications
- Experience working with APIs and integrations
- Familiarity with logging and monitoring tools (Winston, Bunyan, Datadog, ELK Stack, CloudWatch)
- Strong problem-solving skills in high-pressure, time-sensitive situations
- Experience with CI/CD pipelines and automated deployments (Jenkins, GitLab CI, AWS CodePipeline)
- Strong communication skills, with clear and structured incident reporting and documentation
- Effective cross-functional collaboration across development, DevOps, and product teams
- Upper-Intermediate+ English level
- Desirable:**
- Experience with containerization (Docker, Kubernetes)
- Knowledge of REST APIs, WebSockets, and microservices architecture
- Familiarity with incident management frameworks (ITIL, SRE practices)
- Understanding of cloud security best practices
- Experience with mobile POS platforms or mobile application environments
- Familiarity with mobile device management (MDM) solutions
Benefits
- Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
- 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
- Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
- We pay in U.S. dollars and cover all approved overtime
- Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events
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