We are seeking a highly motivated and experienced Knowledge Base Owner to lead global knowledge strategy within our Customer Support organization. This role ensures our Salesforce Knowledge Base, AI-driven tools (Fin, AiDA), and help-site ecosystem deliver accurate, trusted, and AI-ready content that improves customer outcomes and operational efficiency. This role owns knowledge not just as content, but as a customer experience and AI enablement system across all support channels. What you'll be doing: - Lead global customer support knowledge base (KB) management strategy, governance, and content standards. - Expand strategy to influence all knowledge channels including help center, macros, internal enablement, and in-product guidance - Own the end-to-end content lifecycle: intake, authoring, review, publishing, and retirement. - Define standards for multimedia assets such as screenshots, GIFs, and videos. - Use customer and teammate feedback, search data, and AI signals to continuously improve automated and proactive support experiences. - Partner with Conversation Design and Systems teams to ensure knowledge is structured for conversational AI journeys in Fin. - Ensure taxonomy, metadata, and search tuning support high-quality retrieval and deflection. - Partner with Support, Product, Education, and Regional Leaders to align knowledge with product changes and customer needs. - Use analytics (such as Power BI) to measure search success, article performance, and deflection outcomes. - Ensure content accuracy, permissions, visibility rules, and reduce stale/broken/duplicate content. What you'll bring: - 5+ years experience in SaaS knowledge management or related roles. - Expertise with Salesforce Knowledge and enterprise taxonomy/IA practices. - Experience preparing knowledge for AI-driven support (LLMs, FinAI). - Strong analytical skills with experience using Power BI or similar tools. - Ability to influence cross-functional stakeholders and drive governance adherence. - Strong empathy for customer needs and the ability to translate behavioural insights into knowledge improvements. - Excellent communication, content strategy, and editorial skills. - Experience applying SEO, web analytics, and AI-ready content best practices. - KCS certification or similar frameworks preferred. Technical Stack you'll be working with: - SaaS Support Platform (Salesforce Service Cloud) - AI Support Tools (Intercom FinAI) - BI Tools (Power BI, Tableau) - Automation Tools (workflow automation, triggers, macros) - Atlassian Cloud (Jira/Confluence) - Integrations/APIs where relevant

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role This is one of the most exciting zero-to-one bets we're making at Attentive — and we want someone who's energized by that. Our Onsite Growth team owns the highest-impact layer of the retention marketing funnel: the onsite experiences — pop-ups, banners, sign-up units — that determine whether brands can message their customers at all. The team has built a world-class list growth engine, and more recently shipped AI Grow, our machine learning-driven product that dynamically optimizes when and how signup experiences are shown. That shift — from brands manually controlling their onsite experiences to trusting Attentive to optimize them — was a significant milestone. It proved we can drive better performance and earn deeper control over the onsite channel. Now, that trust unlocks a much bigger opportunity. As a Lead PM on this team, you won't just be iterating on what exists — you'll be defining the next frontier. As brands grow comfortable letting us optimize their onsite experiences, the natural extension is to go beyond list growth and start improving their onsite performance holistically. That means enabling marketers to dynamically surface the right offer to the right user, personalizing experiences based on where someone came from and what they're likely to do next, and connecting onsite engagement directly to post-click experiences. In short: moving from "we help you grow your subscriber list" to "we help you improve your entire onsite performance." This is a rare opportunity to do foundational zero-to-one work — with real risk and real upside — while leveraging Attentive's existing distribution, customer relationships, and AI infrastructure. You’ll start with fast, scrappy MVPs with a small set of partners, before scaling across our enterprise base. If you execute well, you'll be building a major new business line with significant engineering investment behind it, and a clear path to Principal-level ownership as this evolves into a core product line. The market timing is right. Competitors are moving into onsite experiences, but most are offering basic tooling — here's a box, put what you want in it. We have the opportunity to build something fundamentally different: a performance-driven product that uses AI to optimize the full onsite experience, not just decorate it. We're looking for someone able to ship quickly with limited structure while forming a strong point of view on where the product should go. Success in this role means demonstrating measurable lift in onsite conversion and revenue, and scaling adoption across enterprise customers. What You’ll Accomplish - Own a new product area end-to-end, from initial concept through scaled adoption across Attentive’s platform - Identify a high-impact wedge, ship MVPs quickly, and evolve into a multi-year strategy for expanding Attentive's onsite presence beyond list growth and into full-funnel onsite optimization; initial focus areas may include post-click personalization, dynamic onsite offers, or landing page optimization. - Build the next generation of AI-powered onsite decisioning — using real-time signals and machine learning to automatically make decisions brands traditionally configure manually - Partner with Data Science to define the roadmap for ML-driven optimization and experimentation (A/B, MAB) that maximizes conversion across the full onsite journey - Translate early customer signals and market signals into crisp, prioritized roadmaps — operating effectively with ambiguous inputs and imperfect data - Develop frameworks to measure customer adoption, performance lift, and trust at each stage of the zero-to-one journey - Drive adoption by partnering with GTM to bring new capabilities to market and prove customer value Your Expertise - 7+ years of Product Management experience, with a track record of owning and scaling complex, high-impact products - Experience setting product direction across teams or functions, and driving alignment in ambiguous environments - Comfortable working across backend decisioning systems and frontend experience surfaces; you can reason about both technical architecture and the end-user experience - Comfortable partnering with Data Science and ML teams — setting goals, interpreting model outputs, and translating performance into roadmap decisions - Highly analytical and hypothesis-driven; able to make decisions with imperfect data and iterate quickly - Proven ability to craft compelling product narratives and enable GTM success - Strong bias toward action—you unblock, simplify, and drive products from concept to launch Nice to Haves - Experience influencing customer behavior (not just building tools) - Experience in e-commerce or martech - Experience with growth, conversion, or personalization products - Experience working with enterprise customers and translating their needs into scalable products Wondering what your day could look like as a PM at Attentive? Take a peek at this fun day in the life of a Product Manager here! You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: - The US base salary range for this full-time position is $174,760 - $218,450 annually + equity + benefits - Our salary ranges are determined by role, level and location #LI-HB1 By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

• Drive strategy and development for the Pindrop Platform. • Ensure that the platform is scalable, reliable, and delivers differentiated value to internal product teams and customers. • Stay ahead of competitive and industry trends in platforms, data products, and developer ecosystems. • Partner with Product and GTM teams to understand how product lines depend on the platform today and their needs going forward. • Engage with customers and partners to understand use cases and unmet needs. • Manage organization goals, business metrics, and KPIs for the platform. • Set the overall vision, strategy, and success measures for the Pindrop Platform. • Define how shared platform capabilities evolve to support current and future products. • Own and maintain prioritized platform roadmaps balancing investments and new capabilities. • Drive end-to-end execution for platform initiatives from discovery to launch. • Collaborate with go-to-market partners to position platform capabilities and accelerate customer adoption.

Overview We are seeking a passionate, talented, and enthusiastic AI Product Manager to join the AI R&D team and help build industry-leading AI technologies, enabling lines of business with cutting edge and impactful solutions. Not only would you accelerate the adoption of AI but also push the boundaries of advanced ML and Generative AI techniques at scale. Responsibilities - As an AI Product Manager, you empathize with our lines of business and identify clear objectives to formulate the problem. - Work backwards from our customers to create a compelling product vision and a product strategy to solve complex business problems. - Own the AI product roadmap and prioritize features to ensure your MVPs quickly add value. - Manage the lifecycle of AI products and work independently with engineers, scientists, doctors/nurses and other stakeholders on defining, building, and delivering the right products. - You are data driven and influence our business strategy and technical priorities with that vision. - You keep all your stakeholders up to date on your products and capabilities roadmap. - You independently represent the products and the team, and are comfortable communicating with executives as well as with business and technical stakeholders. - Dive deep with business lines to identify and understand the and think big to build scalable products. - Use data driven methods to understanding and test assumptions. - Deliver products on time with the right feature set and high quality. - Evangelize our AI products and drive adoption. - Think through all aspects of your products' life cycles, incl. business, technical, legal, and marketing. - Create a healthy and cohesive learn it all culture that binds all aspects of product. - Work with key stakeholders within Research and Development as well as Operations, along with product management to assess the potential value and risks associated with business problems that have the potential to be solved using machine learning and Artificial Intelligence techniques. - Work with production operations to deploy your model into production and support them in monitoring model performance. - Participate in other data science teams collaborating with your peers to support their projects. - Participate in knowledge sharing sessions to bring new insights and technologies to the team. - Participate in design sessions to continuously develop and improve the Cotiviti machine learning platform. - Provide End to End value-based solutions, including data pipeline, model creation and application for end user consumption. - Complete all responsibilities as outlined in the annual performance review and/or goal setting. - Complete all special projects and other duties as assigned. - Must be able to perform duties with or without reasonable accommodation. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - Bachelor’s degree, or an equivalent combination of education and experience, required. - 7+ years of technical product management experience. - Data driven product manager with skills in product requirements that are concise, with clear, measurable success criteria. - Effective communication skills, makes smart trade-offs without sacrificing quality, data driven and drive appropriate schedules. - Driven and energetic with experience in contributing to AI/engineering discussions combining technology and strategy related to a product. - Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority. - Experience communicating technical concepts to non-technical and technical audiences is a plus. - Passion for collaboration, learn it all mindset and driving value with AI. - Professional with ability to properly handle confidential information. Mental Requirements: - Ability to work independently as well as collaborate as a team with a sense of urgency. - Be value-driven, understand that success is based on the impact of your work rather than its complexity or the level of effort. - Ability to handle multiple tasks, prioritize and meet deadlines. - Ability to work within a matrixed organization. - Proficiency in all required skills and competencies above. - Communicating with others and teamwork. - Assessing the accuracy, neatness, and thoroughness of the work assigned. Physical Requirements and Working Conditions: - Flexibility to work with global teams as well as geographically dispersed US based teams. - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands, and/or fingers. - No adverse environmental conditions are expected. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. - Must be able to provide a dedicated, secure work area. Base compensation ranges from $115,000.00 to $145,000.00 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Since this job will be based remotely, all interviews will be conducted virtually. Date of posting: 3/30/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 05/30/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-LL1 #senior #LI-remote