• Must provide white glove experience while performing the required skills needed to ensure a long-lasting client relationship • Participate in the Implementation of onboarding program • Documentation of network, hardware, applications, Azure, O365 • Assessing client environment which consists of old hardware, security risk and areas of improvement. • Deploy and monitor Security Tools • Exceptional communications with all parties

• Manage and administer Microsoft 365 services including but not limited to Exchange Online, SharePoint, Teams, OneDrive, and security configurations. • Monitor, maintain, and troubleshoot the Microsoft 365 environment to ensure optimal performance and security. • User management: Handle account provisioning, permissions, and access control for all Microsoft 365 applications. • Security administration: Implement security best practices such as conditional access policies, multi-factor authentication (MFA), and Data Loss Prevention (DLP). • Implement and manage device policies using Microsoft Endpoint Manager (Intune) for Windows and mobile devices. • Support Teams and SharePoint for collaboration, including setting up communication channels, file sharing permissions, and organization of SharePoint sites. • Backup and disaster recovery: Configure, monitor, and test backups and disaster recovery processes for Microsoft 365 data. • Deploy and support integrations with third-party applications that work with Microsoft 365. • Provide technical support for internal users and clients on Microsoft 365 issues and queries. • Maintain documentation for system configurations, operational procedures, and user guides. • Stay up to date on Microsoft 365 product updates and new features to ensure the company leverages the latest technologies. • Assist with migrations and upgrades related to Microsoft 365 services.

• supporting the sustainment of Applications/Services providing the backend administration and support in the Oracle Cloud Infrastructure • assisting in defining requirements, designing and building data center technology components and testing efforts • responsible for the technical administration, maintenance, and optimization of an organization's software applications • ensuring high availability, security, and performance of critical business systems like ERPs, CRMs, and SaaS solutions • performing regular updates, troubleshooting complex issues, and managing user access • supporting acceptance testing of applications in target cloud environment • supporting application bug fix for migration-related application defects • coordinating with application functional owners for the required testing of applications prior to, during, and post migration • reporting and resolving issues related to infrastructure and application migration activities • maintaining project management tool (JIRA)

• Perform ongoing operational tasks within assigned workstream • Assist principal investigators with proposal and budget preparation • Follow compliance regulations established by funding agencies and by the university • Work closely with other BCORe staff, PIs, NU-RES officials and department administrators for proposal submission and award administration • Assist with identifying sponsored program opportunities for Principal Investigators within the college • Provide support in monitoring sponsored award spending, payroll and effort oversight, budgets, annual progress report, clean-up and close-out • Liaise with NU-RES and complete administrative paperwork as required • Maintain transaction activity logs and awards documents • Run periodic reports of proposal and award activity and trends within College and related to Bouve Faculty • Work with Principal Investigators, Administration and sponsors to provide excellent customer service and resolve complex issues related to sponsored project • Develop and manage relationships across key sponsored research stakeholders; communicate with researchers, administrators, and sponsors to facilitate timely proposal submissions