• Assist pharmacists in preparing and dispensing prescription medications. • Receive and verify prescription orders from patients or healthcare providers. • Measure, count, label, and package medications accurately. • Maintain patient records and pharmacy databases. • Provide customer service by answering basic medication and pharmacy-related questions. • Process insurance claims and manage billing for prescriptions. • Monitor and manage pharmacy inventory, including ordering and stocking medicines. • Ensure proper storage of medications according to safety and regulatory guidelines. • Maintain cleanliness and organization of the pharmacy workspace. • Follow all healthcare regulations, safety standards, and pharmacy policies.

• Provide integrated support to patients and physicians • Review and interpret clinician's patient care notes • Develop and refine disease and drug-specific clinical protocols • Monitor ongoing patient adherence across all sites • Recommend alternative therapeutic drug regimens • Medication therapy management • Direct communication with health professionals • Supervise support personnel compliant with HIPAA rules

• Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.) • Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist • Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence. • Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled. • Accurately document all interactions, outcomes, and identified barriers in appropriate systems. • Identify opportunities to enhance pharmacy workflows and processes • Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs) • Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals

• Provide integrated support to patients and physicians • Develop personalized relationships to improve medication adherence • Review and interpret clinician's patient care notes • Develop and refine disease and drug specific clinical protocol • Monitor ongoing patient adherence across disease categories • Evaluate EMR for medication adherence and optimize outcomes • Recommend alternative therapeutic drug regimens • Monitor and evaluate therapies for side effects • Conduct medication therapy management (MTM) • Implement clinical interventions and improvement initiatives • Maintain compliance with local, state and federal drug laws • Supervise support personnel compliant with HIPPA rules • Participate in education programs and train pharmacy staff