• The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West). • Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture. • Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies. • Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence. • Leading the team to reach Account Growth Quotas (Renewal + Expansion). • Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings. • Creating win back plays for the Enterprise. • Providing structured insights and customer and market trends in the Enterprise. • Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights. • Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions. • Engage directly with customer C-Suite executives. • Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of ManageBac+ clients in the Americas using our products and solutions.  Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.  The responsibilities of a School's Experience Manager (SEM) include: Relationship Building - Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)  - Creatively use tools to maximize meaningful communication and client interface - Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more - Leverage other teams (Support, Implementation, PD, etc) to serve client needs  - Provide consultative partnerships to maximize product and service efficacy for clients Retention - Track and understand the health of clients within the portfolio - Identify at-risk situations and partner with the Regional Lead or Director to address these  - Leverage relationships and communication to meet retention/renewal goals Growth - Identify and deploy micro-campaigns  - Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team - Partner with Sales to nurture upsell/cross-sell leads

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of ManageBac+ clients in the Americas using our products and solutions.  Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.  The responsibilities of a School's Experience Manager (SEM) include: Relationship Building - Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)  - Creatively use tools to maximize meaningful communication and client interface - Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more - Leverage other teams (Support, Implementation, PD, etc) to serve client needs  - Provide consultative partnerships to maximize product and service efficacy for clients Retention - Track and understand the health of clients within the portfolio - Identify at-risk situations and partner with the Regional Lead or Director to address these  - Leverage relationships and communication to meet retention/renewal goals Growth - Identify and deploy micro-campaigns  - Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team - Partner with Sales to nurture upsell/cross-sell leads

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of ManageBac+ clients in the Americas using our products and solutions.  Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.  The responsibilities of a School's Experience Manager (SEM) include: Relationship Building - Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)  - Creatively use tools to maximize meaningful communication and client interface - Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more - Leverage other teams (Support, Implementation, PD, etc) to serve client needs  - Provide consultative partnerships to maximize product and service efficacy for clients Retention - Track and understand the health of clients within the portfolio - Identify at-risk situations and partner with the Regional Lead or Director to address these  - Leverage relationships and communication to meet retention/renewal goals Growth - Identify and deploy micro-campaigns  - Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team - Partner with Sales to nurture upsell/cross-sell leads