Elevating Specialty Pharmacy
Call Center Pharmacy Technician
Location
Colorado
Posted
73 days ago
Salary
0
Seniority
Junior
Job Description
Call Center Pharmacy Technician
Shields Health Solutions
• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. • Educate patients on the services offered by the Shields Specialty Pharmacy Program. • Protect Shields values by keeping information confidential. • Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model. • Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids. • Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM). • Perform other duties as assigned.
Job Requirements
- Required Licensure/Certification: We are seeking experienced pharmacy technicians licensed in Colorado.
- Nationally certified from PTCB or equivalent is strongly preferred but not required.
- Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe.
- Continued employment is contingent upon meeting these requirements.
- Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience.
- Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred.
Benefits
- Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)
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• Contact potential customers via phone, email, or chat to introduce and explain our products or services. • Understand customer needs and preferences to recommend tailored solutions. • Provide accurate information and pricing to close sales and achieve sales targets. • Maintain detailed records of customer interactions and sales activities. • Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections. • Collaborate with other team members to achieve team sales goals. • Follow up with customers to ensure their satisfaction and build long-term relationships.
