• Collectively work on the design, evolution, and operational health of CCM’s AWS environment, including architectural decisions, standards, and best practices • Design, implement, and optimize AWS-based infrastructure using services such as EC2, ECS/EKS, Lambda, RDS, S3, CloudWatch, IAM, and VPC • Design and manage cloud infrastructure using Infrastructure as Code (e.g., Terraform, CloudFormation, or equivalent) • Lead new implementations and major reliability initiatives, serving as a subject matter expert for AWS and SRE best practices • Actively monitor, analyze, and optimize AWS spend, providing regular cost insights and recommendations that balance reliability, performance, and fiscal stewardship • Apply and mature site reliability principles to improve system availability, scalability, performance, security, and observability • Design, analyze, and implement automation to eliminate operational toil and improve system efficiency • Provide advanced operations and systems administration for cloud-hosted and hybrid platforms supporting CCM’s IT systems and services • Define and improve monitoring, alerting, logging, and incident response practices to proactively identify risks and minimize customer impact • Lead complex production incidents, perform root cause analysis, and drive corrective and preventive actions • Mentor and provide technical guidance to junior and mid-level engineers without direct people-management responsibilities • Collaborate with engineering, QA, security, and business teams to embed reliability throughout the SDLC • Ensure systems and data are handled in compliance with legal, regulatory, and organizational requirements • Develop and continuously improve production engineering processes, including: • Change and configuration management • Monitoring and observability • Incident and emergency response • Disaster recovery and business continuity • Capacity planning and performance tuning • Infrastructure-as-code and deployment automation • Partner with leadership to establish and enforce consistent IT Production policies, standards, and tooling • Act as a change agent for long-term technical strategy, identifying risks, dependencies, and opportunities across systems and teams • Participate in a sustainable on-call rotation and contribute to ongoing improvements that reduce alert fatigue and operational overhead • Build strong cross-functional relationships to align reliability initiatives with business and ministry outcomes • Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs • Perform all other duties as assigned

• Build and operate the infrastructure upon which all of our services stand • Collaborate with Product Engineering teams to help them build, deploy, and run high-quality reliable and performant software • Participate in the identification and evaluation of new technologies and platform service • Be a part of our on-call rotation for urgent production incidents • Continuously expand your knowledge and contribute to our collective learning

• Lead a global "OTel First" strategy, implementing OpenTelemetry at scale across a diverse technological landscape. • Spearhead the development of automation scripts and Infrastructure as Code using Terraform to ensure seamless, reproducible platform delivery. • Optimize platform performance and cost-efficiency, ensuring our observability tools scale economically as our data grows. • Collaborate with engineering teams to embed reliability and security standards into new features from the ground up. • Drive root cause analysis and problem management to proactively prevent incidents and improve the customer experience.

• Manage large-scale, distributed systems, focusing on minimizing downtime and improving system resilience. • Maintain customer trust and confidence by ensuring stability and functionality of services. • Drive continuous enhancement of processes, tools, and methodologies to support the evolving needs of the service. • Lead the development of code and automation scripts to optimize the scalability, reliability, and performance of services. • Lead and participate in high-priority customer escalations, adopting a customer-first mindset. • Coordinate and execute complex incident response procedures, ensuring timely resolution and thorough postmortems. • Collaborate with cross-functional teams to enhance system robustness. • Demonstrate a proactive mindset to help preempt escalations and ensure reliable operations. • Document resolutions, root causes, and best practices to enrich the knowledge base and promote self-service solutions. • Mentor and coach team members, fostering a culture of continuous learning, knowledge sharing and collaboration. • Participate in on-call rotation and provide leadership during critical incidents. • Collaborate on strategic AI and automation projects designed to increase the efficiency of fleet operations and troubleshooting, ultimately delivering a better product experience for customers.