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Customer Support Executive, Spanish Speaking
Location
Mexico
Posted
68 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Executive, Spanish Speaking
CXM Direct
• Effectively managing the company chats, E-mails and calls • Identifying and assessing customer’s needs to achieve satisfaction • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal • Offer support to the lead/client within the specified time frame • Updating CRM and keeping records of all communications and action taken • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Job Requirements
- Work independently and in teams
- Follow standard processes and procedures
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Portugese languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
Benefits
- Bonuses and commissions
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