Mercier Consultancy MD invites applications for the role of Polish Back Office Gaming Support Specialist. This position offers the exceptional opportunity to work in Sofia, Bulgaria, with fully paid relocation. As a key member of our back office team, you will support gaming operations by managing customer inquiries and ensuring smooth operational workflows. Key Responsibilities - Provide back office support to Polish-speaking customers via email and other channels. - Handle customer queries related to gaming accounts, payments, and technical issues efficiently. - Collaborate with operational and technical teams to ensure timely resolution of issues. - Maintain accurate documentation of customer interactions and internal procedures. - Assist in identifying process improvements to enhance customer experience and operational efficiency. - Stay current with gaming industry updates and company policies to provide informed support.

Mercier Consultancy MD invites applications for the role of Polish Back Office Gaming Support Specialist. This position offers the exceptional opportunity to work in Sofia, Bulgaria, with fully paid relocation. As a key member of our back office team, you will support gaming operations by managing customer inquiries and ensuring smooth operational workflows. Key Responsibilities - Provide back office support to Polish-speaking customers via email and other channels. - Handle customer queries related to gaming accounts, payments, and technical issues efficiently. - Collaborate with operational and technical teams to ensure timely resolution of issues. - Maintain accurate documentation of customer interactions and internal procedures. - Assist in identifying process improvements to enhance customer experience and operational efficiency. - Stay current with gaming industry updates and company policies to provide informed support.

Mercier Consultancy MD is seeking a dedicated French Customer Support Specialist to join our team in Sofia. This position offers a fully paid relocation package, making it an excellent opportunity for French-speaking professionals looking to work in an exciting and dynamic environment. You will be responsible for delivering exceptional customer service to our French-speaking clients and ensuring their concerns are addressed promptly and satisfactorily. Key Responsibilities - Provide excellent customer support to French-speaking clients through phone, email, and chat channels. - Assist customers with inquiries, complaints, and technical issues, ensuring timely resolution. - Document and track customer interactions and feedback accurately. - Collaborate with internal teams to escalate and resolve complex issues. - Stay updated on product knowledge, company policies, and industry developments. - Participate in ongoing training to enhance skills and service delivery.

Mercier Consultancy MD is seeking a dedicated French Customer Support Specialist to join our team in Sofia. This position offers a fully paid relocation package, making it an excellent opportunity for French-speaking professionals looking to work in an exciting and dynamic environment. You will be responsible for delivering exceptional customer service to our French-speaking clients and ensuring their concerns are addressed promptly and satisfactorily. Key Responsibilities - Provide excellent customer support to French-speaking clients through phone, email, and chat channels. - Assist customers with inquiries, complaints, and technical issues, ensuring timely resolution. - Document and track customer interactions and feedback accurately. - Collaborate with internal teams to escalate and resolve complex issues. - Stay updated on product knowledge, company policies, and industry developments. - Participate in ongoing training to enhance skills and service delivery.