• Provide exceptional customer service as part of the Enterprise Customer Experience (ECX) organization. • Work with partners to provide accelerated and valued outcomes. • Minimize effort to maximize loyalty in customer interactions. • Support product and service businesses in a dynamic environment. • Identify process improvement opportunities and drive implementation. • Work second or third shift hours, including weekends and holidays.

• Answer incoming calls with professionalism and courtesy. • Schedule appointments using cloud-based systems. • Perform accurate data entry and maintain client records. • Prepare basic reports using Excel. • Collaborate with internal teams to ensure seamless service delivery.

• Engage with customers in a friendly and professional manner to address their questions and concerns. • Provide information about dental services, procedures, and any related inquiries. • Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling. • Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing. • Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction. • Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers. • Maintain accurate and up-to-date customer records in the database. • Document customer interactions, issues, and resolutions for future reference and continuous improvement. • Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience. • Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.

• Address customer inquiries across various communication channels. • Resolve issues promptly and collaborate with internal teams to enhance service delivery. • Handle desk tickets, live chat sessions, and email support. • Maintain comprehensive documentation in the CRM system. • Resolve help desk tickets efficiently and escalate higher-tier support tickets as needed. • Provide timely assistance via live chat and email support.