• As a hands-on engineering professional, you'll stay on top of the details and will be more focused on building a better, more efficient program and creating the best user experience • Work with a wide range of systems, stakeholders, processes and technologies to own and solve problems from design to delivery • Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter • Participate in a culture of code reviews, writing tech specs, collaborating closely with other people and lending your help in your areas of expertise. • Building highly scalable, reliable, efficient distributed systems to serve traffic-heavy SaaS-based products using micro-services architecture. • Building scalable component libraries, design systems and tools using typescript • Solving complex design problems and User Interface compatibility issues across browsers. • Contribute directly to the technical and product roadmap

• Design, develop, and maintain backend systems • Collaborate with cross-functional teams to define and implement new features • Optimize applications for maximum speed and scalability • Ensure the technical feasibility of backend designs • Write clean, maintainable, and efficient code • Troubleshoot and debug applications • Stay up-to-date with emerging technologies and industry trends

• Understand the pain points and behaviors of the micro and small businesses (MSEs) that use our product, proposing improvement hypotheses based on data and real feedback. • Collaborate within cross-functional teams (product, design, data, business), translating business requirements into solutions and data flows that ensure high performance, scalability, and maintainability. • Prioritize deliveries with a results-oriented approach, balancing speed and quality; measure the impact of your work using clear metrics (retention, conversion, satisfaction). • Take technical ownership of high-impact projects, proposing creative, resilient, and long-term scalable solutions. • Work end-to-end: from prototyping to production instrumentation, including automated testing and the fast iterations typical of an agile environment.

• Partner daily with the Platform Owner to understand business challenges, stakeholder goals, and product priorities for internal tools that support go-to-market teams. • Lead or support requirements discovery (via calls, async docs, team meetings) to capture needs, edge cases, success metrics, and constraints. • Write and maintain high-quality product documentation: functional requirements, technical specifications, data flows, acceptance criteria, and architecture notes, adhering to established internal standards and patterns. • Turn requirements into clear, actionable plans and precise instructions for AI-assisted implementation; coordinate changes through iterative build-verify cycles. • Enforce consistent, enterprise-grade design patterns, architecture principles, and quality gates during planning, implementation review, and validation. • Participate in design and implementation reviews with a focus on correctness, maintainability, adherence to guidelines, and efficient use of AI workflows. • Run and troubleshoot automated quality checks (type checking, linting, tests); diagnose issues and propose targeted fixes. • Help keep system knowledge current: update reference documentation, track changes across versions, and surface ambiguities for resolution. • Support alignment with engineering, product, and go-to-market stakeholders across regions. Balance the demands of leaders with those of individual contributors. • Contribute to refining our AI-augmented development processes (better patterns, templates, automation ideas). • Communicate effectively across time zones (US / EMEA) using async documentation, collaboration tools, and occasional synchronous sessions.