Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Job Description As the leading European alternative to the hyperscalers, TCP provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be - the primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential. - shift the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with. ________________________________________ Key Responsibilities • Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative. • Manage Enterprise Adoption: Partner with clients to accelerate TCP adoption, focusing on large-scale workloads and complex migrations. • Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with. • Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance. • Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes. • Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey. Qualifications Technical Requirements • Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute, storage, networking) specifically within the context of European infrastructure. • Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles, data residency, and high-security standards to deliver security without compromise. • Hyperscaler Proficiency: Competitive knowledge of AWS, Azure, or GCP to effectively position TCP as the European alternative. • Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses. • Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders. • UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly. ________________________________________ Qualifications • Sector Expertise: Deep understanding of the B2B technology sector, supported by insights from a global B2B data ecosystem. • Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product. • Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market. Additional Information Please note: remote working is only possible from within Hungary due to European taxation regulations. * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. - Company: Deutsche Telekom TSI Hungary Kft.

• Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed • Present/Demo our solutions to customers • Coordinate sales efforts for services and license revenues • Prepare and submit sales contracts • Drive product value • Develop trusted advisor relationships with executive sponsors • Prepare weekly and monthly reports

• Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed • Present/Demo our solutions to customers • Coordinate sales efforts for services and license revenues • Prepare and submit sales contracts • Drive product value • Develop trusted advisor relationships with executive sponsors • Prepare weekly and monthly reports

Infopro Digital group is recruiting for a Client Success Manager on a permanent basis to join our Red-on-line business units based in North America. Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. About Red-on-line Red-on-line offers a complete all-in-one solution – software, expertise, and content – supporting management systems in EHS across more than 85 countries. Used by over 2,000 leading organisations, our services empower EHS professionals and certified companies (ISO 9001, ISO 14001, ISO 45001) to manage all their compliance and risk challenges through a comprehensive multilingual online platform. From regulatory monitoring, risk analysis, audits, and incident tracking, through to action plans, Red-on-line delivers tailored solutions backed by our multidisciplinary international team of legal experts, marketers, product managers, sales professionals, and engineers. As part of Infopro Digital’s global group, Red-on-line combines the stability of a well-funded international leader with the agility of a specialist team making an impact in the EHS technology space.  About the role The Client Success Manager plays a pivotal role in ensuring Red-on-line’s clients achieve their desired outcomes and maintain long-term satisfaction with our solutions and services. Acting as the primary point of contact post‑sales, you will build strong relationships, drive adoption, and proactively support clients throughout their lifecycle. You will collaborate closely with Product, Support, Delivery, and Sales teams to ensure seamless deployment, ongoing engagement, and continuous value delivery. This role is suited to a customer‑centric professional who thrives in a fast‑paced, consultative environment and is passionate about helping clients succeed. Key tasks and responsibilities Client Satisfaction - Build and maintain strong client relationships, ensuring needs are met and expectations exceeded. - Coordinate deployments to ensure smooth implementation of Red-on-line’s solutions. - Monitor client organisations to anticipate risks and challenges affecting satisfaction and retention. Collaboration Across Teams - Facilitate communication between clients and internal teams (Product, Support, Delivery). - Gather insights to support Sales-led Quarterly Business Reviews (QBRs) and identify opportunities for strategic discussions. - Share client feedback to influence product development and process improvements. KPI Monitoring and Reporting - Track client engagement, compliance progress, and key success metrics. - Maintain accurate records on collaboration tools and provide tailored client updates. - Use insights to support strategic decision-making and proactive risk mitigation. Client Advocacy and Value Delivery - Stay informed on client needs, industry updates, and business challenges. - Proactively recommend solutions to enhance client performance and results. - Support clients in maximising the value of Red-on-line’s offerings.