• Manages the execution and change management of large, high-level, complex operations projects and core operational activities affecting employees, customers and agents. • Leads and facilitates multiple large cross-functional teams in the implementation of business solutions aligning with the enterprise strategy. • Performs project management and develops analytics to identify trends and make recommendations impacting changes in technology, operating procedures, and improved results. • Collaborates with leadership and key stakeholders across the enterprise to build effective relationships and support the delivery of initiatives within the portfolio. • Initiate, research, evaluate, recommend and execute high-level complex projects and core operational activities to support Service Operations strategy, people, process, and technology initiatives. • Leads project and supports the execution of large cross-functional enterprise strategic projects in collaboration with other enterprise teams. • Ensure short and long term strategies, programs and processes are executed. • Develop and lead change management plans and execution activities including impact analysis and assessing change readiness. • Partners with other business units, including Digital, Product, IT and Underwriting, to facilitate communication and ensure projects align with operational objectives and direction. • Lead and present analysis reviews including trend monitoring and provides sound business solutions. • Develops and delivers presentations and communications supporting the execution of change management. • Collaborates with key stakeholders and generates key insights influencing business decisions and solutions. • Takes ownership for resolving and mitigating issues. Identifies opportunities and risks associated with changes in internal and external environment by developing and implementing short term and long term operational plans. • Makes sound recommendations based on research of new technologies, techniques and tools to support and/or drive improvements within Service Operations. • Provides guidance, mentorship and coaching to Operations Execution Analysts I and II. • Performs other duties as assigned.

• Collaborate with stakeholders to define project scope, objectives, and requirements. • Develop comprehensive project plans, detailing timelines, milestones, resource allocation, and risk assessments. • Define the project's communication strategy and ensure all stakeholders are informed and aligned. • Coordinate and oversee the day-to-day operations of the project, ensuring that work progresses according to the established plan. • Act as a bridge between developers, designers, testers, and other roles, ensuring effective communication and collaboration. • Continuously monitor project performance using appropriate tools and metrics, comparing progress to the initial plan. • Ensure that the software being developed meets the company's quality standards and the client's requirements. • Oversee the testing phase to identify bugs and necessary modifications, ensuring they are addressed before product deployment. • Monitor project expenditures, ensuring that the project remains within the allocated budget. • Forecast potential budget overruns and propose corrective measures when necessary. • Proactively identify, evaluate, and address potential project risks. • Develop and implement effective risk mitigation strategies. • Regularly communicate project status, milestones, and any potential issues to stakeholders. • Manage expectations and address concerns or feedback from stakeholders. • Lead, motivate, and support the project team to ensure productivity and morale. • Identify and address potential conflicts or issues within the team. • Ensure all project deliverables are handed over to the client or the respective teams. • Conduct post-project reviews to evaluate project outcomes and identify areas for improvement. • Document lessons learned and provide feedback to improve the company's project management processes.

Title: Staff Creative Project Manager Location: Draper United States Job Description: Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another. Let's give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Reporting to the Senior Manager of Creative Operations, a Staff Creative Project Manager at BILL plays a key role in the Marketing Creative Studio, responsible for the overall efficiency and effectiveness of project work streams and empowering creatives to efficiently deliver high-bar, impactful creative for marketing content, campaigns, collateral, email marketing, events, videos, swag, and more. The proactively roadmap, efficiently intake and route creative requests, and manage day-to-day workflows throughout creative development, creative QA, approvals, delivery, and measurement. A Staff Creative Project Manager analyzes ongoing work methods and their team and stakeholder team's strategic goals to propose and drive programs which reduce operational redundancies and drive business objectives, proposing and developing fresh approaches to operations which ensure creatives reliably deliver high-bar creative within budget, timing, and resourcing constraints. They contribute to, interpret, and plan against strategic creative briefs for complex and large projects; seek and share necessary information from stakeholders and partner teams; define roles and sequencing, and determine best processes for achieving results. A Staff Creative Project Manager actively networks and conducts share-outs which help other teams understand how creative and creative operations contribute to strategic business goals. They collaborate closely with team leads across marketing, acting as operational thought leaders who drive a culture of excellence and growth, including identifying conflict and fostering resolution, and mentoring both peers and junior members of the team. Key responsibilities include: - Act autonomously as an operations lead throughout fast-paced creative partnerships, initiatives, and workflows, including intake, resourcing, scoping, traffic, reviews, and reporting. - Partner with cross-functional teams to customize and utilize internal tools required for asset and project management. - Strategically iterate standardized project timelines, tasks, DACIs, and measurement strategies; and contribute to creative brief by recommending optimal work methods, teams, milestones, and timelines. - Succinctly and professionally run meetings and present work, logic, and feedback openly to senior leadership and stakeholders across Marketing and other BILL organizations, explaining changing priorities and using compelling arguments to convey conclusions and ideas. Ask clarifying questions, interpret feedback for others, and propose solutions to address efficiency. - Establish mechanisms to actively maintain relationships with cross-functional teams to better understand their collaboration needs, concerns, and roadmaps. Actively and regularly share creative team planning, goals, and roadmaps, with regular stakeholders and partners. - Identify conflict, lead steps and dialog to resolve, and incorporate learnings into processes to mitigate future conflict. - Communicate project status with stakeholders regularly. Anticipate, flag, and propose solutions to avoid bottlenecks, resolve roadblocks, strategically escalate when necessary, anticipate and make tradeoffs, and balance business needs versus technical and creative constraints. - Drive programs which ensure a stable vendor program to meet resourcing needs, and ensure proper vendor compliance (including NDAs, SOWs, etc.). - Drive collaboration with creative partners to set program/team-level priorities, goals, and recurring processes. - Manage and strategically iterate project management approaches, and continually elevate personal PM bar and output. Actively identify areas for improvement across the team's output, and develop tools to bring the team's body of work up to high-bar. - Actively manage personal career development, including defining and tracking quarterly goals, and seeking feedback around job expectations, performance, and promotion cadence. Independently identify "stretch" opportunities and initiate engagement and planning. We'd love to chat if you have: - 8+ years of related experience working with in-house creative agencies - Experience optimizing how creative teams work in project management software like Asana and design tools like Figma - Success in determining new working methods for obtaining impactful creative - Excellent communication and presentation skills, with the ability to articulate complex ideas and influence key stakeholders - Proven track record of managing multiple projects simultaneously, prioritizing effectively, and delivering results in a fast-paced environment - Strong leadership skills, with the ability to inspire and motivate cross-functional teams to achieve common goals - Built dashboards that help measure creative team efficiency and determine opportunities for acceleration Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL's bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $115,100 - $143,900 USD What's in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) - HSA & FSA accounts - Life Insurance, Long & Short-term disability coverage - Employee Assistance Program (EAP) - 11+ Observed holidays and wellness days and flexible time off - Employee Stock Purchase Program with employee discounts - Wellness & Fitness initiatives - Employee recognition and referral programs - And much more Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants. Create a Job Alert Interested in building your career at BILL? Get future opportunities sent straight to your email. Create alert Apply for this job - indicates a required field Autofill with MyGreenhouse

• Cultivate, foster, and grow long-term trusted partnerships with client stakeholders • Provide clients project management advisory support • Develop master project management plans with detailed deliverables and timeline • Prioritize project deliverables by workstream and resources • Maintain and refresh project status daily • Provide project timeline and deliverable schedule and updates as needed • Coordinate with Audacia team to ensure on-time delivery of work product and oversee work product quality control • Coordinate with Audacia sub-contractors to ensure on-time delivery of work product and oversee work product quality control • Lead on-going interna team project meetings • Provide client weekly written status updates • Liaison with client regarding project deliverables and problem resolution • Coordinate and lead client meetings as needed • Manage project hours and reporting • Create PPT, reports, etc. as needed