• Conduct onboarding and ongoing activities throughout the customer journey • Create, update and manage client accounts (account maintenance) • Guide customers on any questions or issues regarding the platform • Develop best practices and design retention, support, and engagement initiatives • Monitor and analyze performance indicators • Monitor risk and execute mitigation actions • Analyze scenarios to identify upsell opportunities • Track NPS surveys and propose improvements • Collaborate with Qualifica’s internal teams • Support the product team in resolving technical issues • Work to increase positive outcomes for your client portfolio • Document department processes • Build relationships with project stakeholders • Participate in events

• Serve as first-line support for dental practices via text, phone and email • Handle order inquiries, billing questions, and general account support • Track and resolve support tickets using our helpdesk solution • Manage lab fulfillment questions and coordinate with lab partners • Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support • Coordinate equipment replacements and warranty claims • Maintain detailed records of common issues and resolutions • Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues

• Taking incoming calls from clients • Providing requested material via email, fax, or mail • Utilizing the company database to document call information in a paperless environment • Resolving problems and assisting customers with questions • Additional support duties as assigned

This is a remote/ rotational position, working in Prudhoe Bay, AK. The typical schedule is 84 hours per week (40 hours straight time and a minimum of 44 hours at time and a half). All meals and lodging are provided by Worley while the employee is on location. Transportation between Anchorage and Prudhoe Bay is provided. Worley offers a competitive benefits package, with company paid short-term disability, life insurance, paid sick leave, and 4.5% employer match on 401k. Job Summary: Working under the supervision of the Wells Intervention Lead, the Wells Intervention Technician performs day to day manual labor and maintenance on equipment and facilities for the Wells Intervention Team. Essential Job Functions: · Attend various technical, developmental and safety training. · Demonstrate adherence to established safety policies and procedures. · Demonstrate support for the company's HSE management system. · Perform manual labor including clean up and stick picking. · Perform heavy labor such as layout of hardline pipe and hauling/stacking materials on trailers or skids. · Operate Wells service equipment: Loaders, Rig Trucks, Forklifts, Man-lifts, Boom Trucks, Lowboys. · Perform hydro-testing on hard line or wellheads. · Set up Wells Support jobs including Coil jobs, E-Line jobs, Full bore Jobs, Tree replacements, Well Disconnect and Reconnect with various flow-back components and pressure equipment. · Perform rigging load calculations and proper rigging for lifting operations. · Safely climb ladders up to 25’ in height. Knowledge, Skills & Abilities: · Able to identify flanges. · Knowledge of hardline components and uses. · Knowledge of hydro testing. · Knowledge of rigging procedures. · Demonstrated experience with wellhead components, bolt-up procedures, flanges, threaded pipe and fittings, and proper safe use of tools. · Must be a self-starter; able to work independently with minimal supervision. · Ability to work as a part of a team and follow work directions. · Able to effectively communicate with fellow workers and alternate. · Capable of learning various Worley and client safety and operational procedures and demonstrating required competencies. · Sound knowledge of operations and safety policies and procedures. Physical Demand/Work Environment: Work is performed in a remote Arctic environment with limited medical resources. Candidate understands the site is approximately 840 miles (at least 4 hours by air ambulance) from surgical, specialist, and tertiary medical care, and where medical evacuation from this location may be significantly delayed due to weather conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the essential functions of this job, the employee is required to: · Must have ability to stand, walk on level, uneven and slippery surfaces, sit, squat, kneel, crawl, reach through low and high ranges, work overhead, and exhibit normal balance and coordination. These basic physical requirements are essential for safe performance of the job in harsh environments with exposure to very cold temperatures and while wearing arctic gear. · Standing for prolonged periods of time. · Driving for prolonged periods of time in the dark and inclement weather · Ability to climb scaffold, ramps, stairs, equipment, portable ladders, and/or wellhouse/tank/facility fixed ladders of 20 feet or greater. · Ability to wear and utilize fall protection within manufacturer specifications. · Lift 50 lbs. from floor to waist with two hands. · Lift 50 lbs. from floor to shoulder with two hands. · Carry 50 lbs. for 15 feet with two hands. · Push/pull 60 lbs. sled for 20 feet. · Push/pull 90 lbs. cart for 20 feet. This job description is intended to describe the nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. Worley provides reasonable accommodation to qualified individuals with disabilities, including both applicants and employees, to allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. In-Vehicle Monitoring System: As part of our commitment to safety and accountability, company vehicles are equipped with in-cab cameras and vehicle monitoring systems. These systems may record video and audio, as well as collect GPS location, vehicle speed, harsh braking, rapid acceleration and other driving behaviors. All data is subject to review by management to ensure compliance with company policies and safe driving practices. Required Qualifications: · Valid Class A Commercial Driver's License and the ability to be insured by Worley's auto insurer. · The ability to obtain both Tanker and Hazmat endorsements within 6 months of hire. · High school diploma or equivalent (GED). · North Slope Training Cooperative (NSTC). Worley can provide NSTC certification training if needed. Preferred Qualifications: · One (1) years’ experience with flange identification, triplex pump, bolt-up, or basic rigging procedures. · One (1) years’ experience working in a Wells Intervention environment. Moving forward together We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law. We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.