• Monitor and Investigate Transactions: Utilize both internal and external risk monitoring tools to analyze transaction activities. Proactively identify and assess potentially fraudulent activities and risks. • Identify and Report Fraudulent Activities: Initiate investigation cases upon confirmation of fraud events. Support fraud investigations by maintaining detailed evidence logs and providing comprehensive descriptions of fraud events. Collaborate with relevant stakeholders to gather additional information and strengthen investigations. • Enhance Fraud Detection and Prevention: Identifies areas of opportunity within the scope of responsibility for increased and timely fraud detection, new fraud parameters and process improvements. Stay updated on industry best practices and technological advancements to continuously improve fraud prevention strategies. • Ensure Regulatory Compliance: Maintain a thorough understanding of relevant regulations and compliance requirements. Collaborate with compliance and legal teams to address any compliance-related concerns.

• Provide services and support as a Rail Rate Analysis Support (Analyst) in the Government And Public Services Industry Sector, focussing on Risk Management Solutions for clients such as U.S. Department of Energy (DOE | NE-OST). • Provide Rail rate analysis concerning rail shipment rates for the transport of spent nuclear fuel and other DOE-managed wastes. • Rail Rate Analysis subject matter expertise supports the U.S. Department of Energy’s (DOE) efforts to negotiate rail shipping rates with commercial railroad carriers. • Conduct rail cost modeling analyses, preparing documentation related to Surface Transportation Board (STB) proceedings, and settlement negotiations regarding rate disputes with rail carriers. • Monitor rail carrier compliance with agreed rates and service conditions, identifying potential discrepancies or areas for further negotiation. • Track and document all deliverables related to rate analysis and negotiations, ensuring high quality and timely submission of work products.

• Automation Development: Design, build, and implement automation workflows using tools such as n8n and Albato to connect different systems and optimize processes. • Tool Optimization: Work with our CRM and project management platforms (e.g., Monday.com) to configure and improve workflows, ensuring maximum efficiency. • Application of Artificial Intelligence: Use generative AI tools, such as ChatGPT, to streamline content creation, enhance internal and external communications, and accelerate decision-making. • Creation of AI Agents: Develop and implement AI agent projects, for example an agent for lead qualification (virtual SDR) or an agent for analysis and optimization of paid media campaign data. • Analysis and Proposal: Identify bottlenecks and opportunities for automation and AI application in existing operational processes, proposing innovative solutions to eliminate manual and repetitive tasks. • Cross-departmental Collaboration: Work alongside different teams across the agency to understand their needs and develop automations and AI solutions that meet each area's requirements. • Documentation: Keep clear, up-to-date documentation of all implemented automations, workflows, and AI agents.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work 2024-2025 and one of Australia’s Best Medium Workplaces 2025, with an outstanding eNPS score of 68. We’re growing fast and on a mission to redefine the customer experience across Australia and New Zealand. Now, we’re looking for a Service Desk Analyst to join our Service Continuity team in Perth, someone who brings energy, accountability, and a genuine passion for helping people. As part of the Service Continuity Service Desk team, your focus is to keep services running smoothly and ensure work is ready for a clean handover into the next business day. This is an entry-level role, so we’re focused on attitude, reliability, and how you work, not years of experience.