• Provide services and support as a Rail Rate Analysis Support (Analyst) in the Government And Public Services Industry Sector, focussing on Risk Management Solutions for clients such as U.S. Department of Energy (DOE | NE-OST). • Provide Rail rate analysis concerning rail shipment rates for the transport of spent nuclear fuel and other DOE-managed wastes. • Rail Rate Analysis subject matter expertise supports the U.S. Department of Energy’s (DOE) efforts to negotiate rail shipping rates with commercial railroad carriers. • Conduct rail cost modeling analyses, preparing documentation related to Surface Transportation Board (STB) proceedings, and settlement negotiations regarding rate disputes with rail carriers. • Monitor rail carrier compliance with agreed rates and service conditions, identifying potential discrepancies or areas for further negotiation. • Track and document all deliverables related to rate analysis and negotiations, ensuring high quality and timely submission of work products.

• Automation Development: Design, build, and implement automation workflows using tools such as n8n and Albato to connect different systems and optimize processes. • Tool Optimization: Work with our CRM and project management platforms (e.g., Monday.com) to configure and improve workflows, ensuring maximum efficiency. • Application of Artificial Intelligence: Use generative AI tools, such as ChatGPT, to streamline content creation, enhance internal and external communications, and accelerate decision-making. • Creation of AI Agents: Develop and implement AI agent projects, for example an agent for lead qualification (virtual SDR) or an agent for analysis and optimization of paid media campaign data. • Analysis and Proposal: Identify bottlenecks and opportunities for automation and AI application in existing operational processes, proposing innovative solutions to eliminate manual and repetitive tasks. • Cross-departmental Collaboration: Work alongside different teams across the agency to understand their needs and develop automations and AI solutions that meet each area's requirements. • Documentation: Keep clear, up-to-date documentation of all implemented automations, workflows, and AI agents.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work 2024-2025 and one of Australia’s Best Medium Workplaces 2025, with an outstanding eNPS score of 68. We’re growing fast and on a mission to redefine the customer experience across Australia and New Zealand. Now, we’re looking for a Service Desk Analyst to join our Service Continuity team in Perth, someone who brings energy, accountability, and a genuine passion for helping people. As part of the Service Continuity Service Desk team, your focus is to keep services running smoothly and ensure work is ready for a clean handover into the next business day. This is an entry-level role, so we’re focused on attitude, reliability, and how you work, not years of experience.

• Monitorar e auditar atendimentos em todos os canais (chat, e-mail, telefone, redes sociais), garantindo aderência aos padrões de qualidade e excelência. • Analisar o comportamento do atendente durante a interação com o cliente, gerando insights sobre performance e identificando tendências de erros e oportunidades de melhoria. • Desenvolver feedbacks estruturados e planos de ação para aprimorar a performance individual e coletiva do time de atendimento. • Acompanhar métricas de desempenho e elaborar relatórios para a gestão, mostrando resultados e propondo melhorias. • Apoiar o treinamento da equipe, atualizando materiais de capacitação para garantir que todos conheçam e sigam os padrões de qualidade. • Traduzir a voz do cliente em melhorias de processos e produtos, fortalecendo a cultura de qualidade e experiência do cliente. • Atuar na melhoria de processos, colaborando na criação e atualização de procedimentos e scripts de atendimento. • Acompanha as atualizações nas ferramentas de apoio e garantir que a equipe esteja utilizando-as corretamente.