• Understand the customer’s needs, their eco-system, and have a deep knowledge of solutions • Prepare for, manage, and execute onsite and remote installation and training with new and existing customers • Follow best practices in issue resolution, managing customer expectations, and delivery of solutions on complex network environments • Work in synergy with the Technical account Experts to meet with the relevant KPIs and excel with customers’ experience interfacing with product management, R&D, and Technical Customer Support, providing technical insight and customer feedback from the field • Support team with Digital Forensics activities

• Critical Infrastructure Management: Administer, optimize, and monitor Linux infrastructure (Hetzner), ensuring security and performance. • n8n High Availability: Implement and maintain a scalable n8n architecture, configuring worker separation and optimized use of RabbitMQ and Redis for maximum fault tolerance. • Routing and Security: Configure and maintain Traefik for efficient routing and Cloudflare for protection and delivery optimization. • Monitoring and CI/CD: Implement proactive monitoring systems to detect and resolve bottlenecks. Develop and maintain CI/CD practices for secure deployment of infrastructure and new n8n workflows. • Leadership in n8n Flow Development: Act as the primary owner for design and development of end-to-end n8n automation workflows, ensuring clean code (including JavaScript/Python in specific nodes when required) and high performance. • High-Level Marketing Integration: Build robust integration flows with critical marketing APIs (Meta/WhatsApp Business API, Facebook Graph API, CRMs, email platforms), ensuring proper authentication and efficient error handling. • AI Architecture in n8n: Develop workflows that integrate LLMs and RAG systems to create marketing automation agents, such as dynamic segmentation, message personalization, or automated copy generation. • Workflow Performance Optimization: Review and refactor existing and new workflows to ensure efficient use of infrastructure resources and fast execution of automations.

• Projetar e desenvolver soluções de automação utilizando n8n • Desenvolver e implementar agentes de IA autônomos • Codificar aplicativos e scripts customizados para lógica avançada • Integrar APIs REST e GraphQL de terceiros • Configurar ambientes de desenvolvimento e produção • Elaborar documentação técnica de workflows e integrações

• Design, implement, and maintain CI/CD pipelines for cloud-based applications • Develop Infrastructure-as-Code (IOC) templates for automated provisioning • Configure and optimize AWS or Azure cloud infrastructure in line with customer requirements • Implement container orchestration solutions using Kubernetes • Apply security best practices and monitor system performance • Collaborate with cross-functional teams to ensure smooth deployment and operations • Troubleshoot and resolve infrastructure-related issues