This role is designed for individuals who want to build long-term skills and client relationships within the travel industry while working remotely. As a Remote Travel Advisor, you will assist clients with researching, planning, and booking vacations, cruises, honeymoons, and group travel experiences. You will help clients compare options, organize details, and move through the booking process with confidence. No prior travel industry experience is required. Training, certification, mentorship, and ongoing support are provided. This position is ideal for individuals who enjoy planning, organization, and helping others create stress-free travel experiences while working remotely. This is a performance-based role designed for individuals willing to invest time in developing clientele and growing professionally. Responsibilities: Assist clients with planning and booking vacations, cruises, honeymoons, and group travel Research destinations, resorts, attractions, and experiences tailored to client preferences Coordinate travel logistics including accommodations, transportation, and itineraries Communicate professionally with clients via phone, email, and online platforms Provide exceptional customer service and follow-up throughout the planning process Participate in basic marketing activities such as sharing travel content and promoting services online Requirements: Must be at least 18 years of age Must reside and be legally eligible to work in one of the following countries: United States, United Kingdom, Australia, or Mexico Reliable internet access and a computer or smart device Strong communication and organizational skills Customer service skills Marketing skills are a plus Ability to work independently and manage your own schedule Interest in travel and helping others Perks & Benefits: Flexible schedule — work when it fits your lifestyle Remote work — operate from anywhere with internet access Training and certification provided — no prior experience required Access to travel industry discounts and perks Opportunities for continuing education Scholarship program Supportive mentorship and ongoing development Access to planning tools, templates, and resources Engaging community of travel professionals for support and collaboration Salary: $43,000–$75,000 (Performance-Based Earnings Potential)

Title: Multifamily Customer Engagement Lead Associate Location: Midtown Center time type Full time job requisition id JR2261 Job Description: Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers. THE IMPACT YOU WILL MAKE The Multifamily Customer Engagement Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: - Develop customer relationships across business units and/or customer accounts and strive to do what's right for our customers. - Identify executives, managers, and team members to support customer relationships. - Lead the team in supporting and selling the Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities. - Provide support for operational activities. - Guide the team in providing subject matter expertise, best practices, and recommendations for teams across the organization. - Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division. THE EXPERIENCE YOU BRING TO THE TEAM Minimum Required Experience - 4 years relevant experience Desired Experience - Bachelor’s degree or equivalent - Multifamily experience and/or real estate industry knowledge - Experience in risk assessment and management, including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk - Ability to effectively collaborate with cross-functional partners to achieve shared goals - Demonstrated expertise in operational excellence, with a proven ability to enhance and supervise business operations for optimal efficiency - Strong relationship management skills, including engaging and managing stakeholders, customers and vendors, and building trusted professional partnerships - Proven ability to gather accurate information, translate complex concepts and deliver clear, well-informed answers to key questions - Strong influencing skills including negotiating, persuasion, meeting facilitation, and conflict resolution - Proven experience leading planning and change management initiatives to successfully achieve strategic objectives - Strong business insight, including advising, designing business models, customer and market analysis, forecasting, and benchmarking - Experience managing project plans, resources, and people to ensure successful project completion - Strong presentation skills with the ability to communicate information and ideas to an audience in a way that is engaging and easy to understand - Experience preparing documentation and analytical reporting to support analysis, data discovery, and decision-making using tools such as Crystal Reports, Excel, or SSRS - Skilled in Mural - Experience using Salesforce CRM - Skilled in Excel Multifamily Customer Engagement - Customer and Partner Management - Lead Associate Target Pay Range: $109,000 - $142,000 a year #LI-NL1 - Hybrid Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 109000 to 142000

• Recognizing and strengthening clients’ interest in purchasing, converting their interest into phone orders • Generating additional sales and increasing the average basket by cross-selling, upselling etc. • Selling through Telephone and Chat • Providing the client with all offline and online options across their journey • Answering service and ecommerce related calls from private clients • Answering service and ecommerce related emails from private clients • Answering incoming chat or messaging from private clients • Providing servicing advice (pre-repair) • Providing information on existing repairs where needed • Taking care of clienteling activities, reaching out to clients proactively to strengthen connection and avoid escalations

• Recognize and nurture clients' purchase intent and convert interest into phone orders • Generate additional sales and increase average order value through cross-selling and upselling • Sell via telephone and chat • Present clients with all available offline and online options throughout their journey • Handle service- and e-commerce-related calls from private customers • Respond to service- and e-commerce-related emails from private customers • Manage incoming chats and messages from private customers • Provide servicing advice (pre-repair) • Provide updates on ongoing repairs as needed • Conduct clienteling activities, proactively reaching out to clients to strengthen relationships and prevent escalations