Job Title: Patient Access & Eligibility Specialist Overview: The Patient Access & Eligibility Specialist plays a critical role in supporting patient access to care management services by ensuring accurate insurance verification, confirming program eligibility, and assisting patients through administrative intake processes. This role serves as the front door to the care management program, helping identify eligible patients for Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other virtual care services. The Patient Access & Eligibility Specialist verifies insurance coverage, confirms patient eligibility, answers incoming patient calls, manages voicemail communications, and ensures accurate documentation within electronic medical record (EMR) systems and care management platforms. The ideal candidate has strong technical proficiency, excellent communication skills, and the ability to navigate multiple healthcare systems efficiently while delivering a professional and compassionate patient experience. Reports To: Nursing Manager Department: Clinical Operations Job Description: Patient Call Management & Communication - Answer incoming patient calls and provide professional, courteous assistance. - Respond to patient inquiries related to care management programs and services. - Manage voicemail systems by reviewing incoming messages and ensuring calls are routed to the appropriate team member or department. - Coordinate call routing to Care Coordinators, Enrollment Specialists, or other staff based on patient needs. - Ensure patient messages are handled promptly and accurately to support timely follow-up. - Document all patient communications within the care management platform. - Maintain strict adherence to HIPAA and patient privacy standards during all interactions. Insurance Verification & Eligibility Determination - Verify patient insurance coverage and eligibility for care management programs. - Confirm payer requirements for Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other services. - Review patient benefits, coverage status, and eligibility criteria. - Identify patients who qualify for enrollment in care management programs. - Document eligibility verification results in the appropriate systems. Enrollment Pipeline Support - Prepare eligible patient lists for the Enrollment team by verifying eligibility and insurance coverage. - Flag patients who meet program criteria for outreach and enrollment. - Support enrollment readiness by ensuring patient demographic and insurance data is accurate. - Communicate eligibility findings with Enrollment Specialists to support effective patient outreach. - Assist with administrative preparation for patient enrollment processes. Administrative & Platform Support - Maintain accurate patient demographic and insurance information within care management platform. - Assist with patient record updates and administrative workflows related to care management services. - Ensure documentation is accurate, complete and compliant with program requirements. - Support internal teams with patient information verification and administrative tasks. Technology & Data Accuracy - Utilize electronic medical records (EMR), care management platforms, and telephony systems to support patient access workflows. - Demonstrate strong technical proficiency when navigating multiple healthcare platforms simultaneously. - Maintain a high level of accuracy when entering patient information into healthcare systems. - Assist with resolving minor data discrepancies and escalate system issues when necessary. Qualifications and Skills Required: - 1–3 years of experience in healthcare administration, patient access, insurance verification, or care coordination support - Experience verifying health insurance eligibility and benefits - Familiarity with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), or population health programs preferred - Experience working with electronic medical record (EMR) systems - Strong technical proficiency and ability to learn new healthcare platforms quickly - Experience handling patient phone calls in a professional healthcare environment - Excellent verbal communication and patient engagement skills - Strong organizational and time management abilities - High attention to detail and documentation accuracy Competencies: Competency Definition Patient Communication Provides clear, compassionate communication when assisting patients. Insurance Verification Demonstrates strong understanding of insurance coverage and eligibility processes. Technical Acumen Navigates EMR systems and healthcare technology platforms efficiently. Attention to Detail. Ensures accuracy in documentation and patient data entry. Compliance Awareness Maintains HIPAA compliance and proper handling of protected health information. Organization Manages multiple tasks and systems effectively in a fast-paced environment. Collaboration Works closely with Enrollment Specialists, Care Coordinators, and operations staff. Key Performance Indicators (KPIs) - Insurance verification accuracy rate - Eligibility verification turnaround time - Patient call response quality and timeliness - Voicemail response and routing accuracy. Work Location, Shift & Schedule This position is remote (please see remote requirements below). Shifox/Alopex employees work Monday-Friday r according to the business hours of client practices. Remote Position Requirements: Reliable and stable Internet – all programs used by Patient Access & Eligibility Specialist are internet based. A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions. Compensation: Contractors are paid on a monthly basis, see below. Rate $17.00-$18.00 per hour

Job Title: Patient Access & Eligibility Specialist Overview: The Patient Access & Eligibility Specialist plays a critical role in supporting patient access to care management services by ensuring accurate insurance verification, confirming program eligibility, and assisting patients through administrative intake processes. This role serves as the front door to the care management program, helping identify eligible patients for Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other virtual care services. The Patient Access & Eligibility Specialist verifies insurance coverage, confirms patient eligibility, answers incoming patient calls, manages voicemail communications, and ensures accurate documentation within electronic medical record (EMR) systems and care management platforms. The ideal candidate has strong technical proficiency, excellent communication skills, and the ability to navigate multiple healthcare systems efficiently while delivering a professional and compassionate patient experience. Reports To: Nursing Manager Department: Clinical Operations Job Description: Patient Call Management & Communication - Answer incoming patient calls and provide professional, courteous assistance. - Respond to patient inquiries related to care management programs and services. - Manage voicemail systems by reviewing incoming messages and ensuring calls are routed to the appropriate team member or department. - Coordinate call routing to Care Coordinators, Enrollment Specialists, or other staff based on patient needs. - Ensure patient messages are handled promptly and accurately to support timely follow-up. - Document all patient communications within the care management platform. - Maintain strict adherence to HIPAA and patient privacy standards during all interactions. Insurance Verification & Eligibility Determination - Verify patient insurance coverage and eligibility for care management programs. - Confirm payer requirements for Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other services. - Review patient benefits, coverage status, and eligibility criteria. - Identify patients who qualify for enrollment in care management programs. - Document eligibility verification results in the appropriate systems. Enrollment Pipeline Support - Prepare eligible patient lists for the Enrollment team by verifying eligibility and insurance coverage. - Flag patients who meet program criteria for outreach and enrollment. - Support enrollment readiness by ensuring patient demographic and insurance data is accurate. - Communicate eligibility findings with Enrollment Specialists to support effective patient outreach. - Assist with administrative preparation for patient enrollment processes. Administrative & Platform Support - Maintain accurate patient demographic and insurance information within care management platform. - Assist with patient record updates and administrative workflows related to care management services. - Ensure documentation is accurate, complete and compliant with program requirements. - Support internal teams with patient information verification and administrative tasks. Technology & Data Accuracy - Utilize electronic medical records (EMR), care management platforms, and telephony systems to support patient access workflows. - Demonstrate strong technical proficiency when navigating multiple healthcare platforms simultaneously. - Maintain a high level of accuracy when entering patient information into healthcare systems. - Assist with resolving minor data discrepancies and escalate system issues when necessary. Qualifications and Skills Required: - 1–3 years of experience in healthcare administration, patient access, insurance verification, or care coordination support - Experience verifying health insurance eligibility and benefits - Familiarity with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), or population health programs preferred - Experience working with electronic medical record (EMR) systems - Strong technical proficiency and ability to learn new healthcare platforms quickly - Experience handling patient phone calls in a professional healthcare environment - Excellent verbal communication and patient engagement skills - Strong organizational and time management abilities - High attention to detail and documentation accuracy Competencies: Competency Definition Patient Communication Provides clear, compassionate communication when assisting patients. Insurance Verification Demonstrates strong understanding of insurance coverage and eligibility processes. Technical Acumen Navigates EMR systems and healthcare technology platforms efficiently. Attention to Detail. Ensures accuracy in documentation and patient data entry. Compliance Awareness Maintains HIPAA compliance and proper handling of protected health information. Organization Manages multiple tasks and systems effectively in a fast-paced environment. Collaboration Works closely with Enrollment Specialists, Care Coordinators, and operations staff. Key Performance Indicators (KPIs) - Insurance verification accuracy rate - Eligibility verification turnaround time - Patient call response quality and timeliness - Voicemail response and routing accuracy. Work Location, Shift & Schedule This position is remote (please see remote requirements below). Shifox/Alopex employees work Monday-Friday r according to the business hours of client practices. Remote Position Requirements: Reliable and stable Internet – all programs used by Patient Access & Eligibility Specialist are internet based. A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions. Compensation: Contractors are paid on a monthly basis, see below. Rate $17.00-$18.00 per hour

Job Title: Patient Access & Eligibility Specialist Overview: The Patient Access & Eligibility Specialist plays a critical role in supporting patient access to care management services by ensuring accurate insurance verification, confirming program eligibility, and assisting patients through administrative intake processes. This role serves as the front door to the care management program, helping identify eligible patients for Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other virtual care services. The Patient Access & Eligibility Specialist verifies insurance coverage, confirms patient eligibility, answers incoming patient calls, manages voicemail communications, and ensures accurate documentation within electronic medical record (EMR) systems and care management platforms. The ideal candidate has strong technical proficiency, excellent communication skills, and the ability to navigate multiple healthcare systems efficiently while delivering a professional and compassionate patient experience. Reports To: Nursing Manager Department: Clinical Operations Job Description: Patient Call Management & Communication - Answer incoming patient calls and provide professional, courteous assistance. - Respond to patient inquiries related to care management programs and services. - Manage voicemail systems by reviewing incoming messages and ensuring calls are routed to the appropriate team member or department. - Coordinate call routing to Care Coordinators, Enrollment Specialists, or other staff based on patient needs. - Ensure patient messages are handled promptly and accurately to support timely follow-up. - Document all patient communications within the care management platform. - Maintain strict adherence to HIPAA and patient privacy standards during all interactions. Insurance Verification & Eligibility Determination - Verify patient insurance coverage and eligibility for care management programs. - Confirm payer requirements for Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other services. - Review patient benefits, coverage status, and eligibility criteria. - Identify patients who qualify for enrollment in care management programs. - Document eligibility verification results in the appropriate systems. Enrollment Pipeline Support - Prepare eligible patient lists for the Enrollment team by verifying eligibility and insurance coverage. - Flag patients who meet program criteria for outreach and enrollment. - Support enrollment readiness by ensuring patient demographic and insurance data is accurate. - Communicate eligibility findings with Enrollment Specialists to support effective patient outreach. - Assist with administrative preparation for patient enrollment processes. Administrative & Platform Support - Maintain accurate patient demographic and insurance information within care management platform. - Assist with patient record updates and administrative workflows related to care management services. - Ensure documentation is accurate, complete and compliant with program requirements. - Support internal teams with patient information verification and administrative tasks. Technology & Data Accuracy - Utilize electronic medical records (EMR), care management platforms, and telephony systems to support patient access workflows. - Demonstrate strong technical proficiency when navigating multiple healthcare platforms simultaneously. - Maintain a high level of accuracy when entering patient information into healthcare systems. - Assist with resolving minor data discrepancies and escalate system issues when necessary. Qualifications and Skills Required: - 1–3 years of experience in healthcare administration, patient access, insurance verification, or care coordination support - Experience verifying health insurance eligibility and benefits - Familiarity with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), or population health programs preferred - Experience working with electronic medical record (EMR) systems - Strong technical proficiency and ability to learn new healthcare platforms quickly - Experience handling patient phone calls in a professional healthcare environment - Excellent verbal communication and patient engagement skills - Strong organizational and time management abilities - High attention to detail and documentation accuracy Competencies: Competency Definition Patient Communication Provides clear, compassionate communication when assisting patients. Insurance Verification Demonstrates strong understanding of insurance coverage and eligibility processes. Technical Acumen Navigates EMR systems and healthcare technology platforms efficiently. Attention to Detail. Ensures accuracy in documentation and patient data entry. Compliance Awareness Maintains HIPAA compliance and proper handling of protected health information. Organization Manages multiple tasks and systems effectively in a fast-paced environment. Collaboration Works closely with Enrollment Specialists, Care Coordinators, and operations staff. Key Performance Indicators (KPIs) - Insurance verification accuracy rate - Eligibility verification turnaround time - Patient call response quality and timeliness - Voicemail response and routing accuracy. Work Location, Shift & Schedule This position is remote (please see remote requirements below). Shifox/Alopex employees work Monday-Friday r according to the business hours of client practices. Remote Position Requirements: Reliable and stable Internet – all programs used by Patient Access & Eligibility Specialist are internet based. A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions. Compensation: Contractors are paid on a monthly basis, see below. Rate $17.00-$18.00 per hour

Position Title: Cardiac Device Specialist I, Evening Shift Location: 100% Remote (U.S. – candidates must reside in the contiguous United States) Shift: This role is for afternoon/evening coverage, with shifts starting after 12:00 PM EST. About The Role As a Cardiac Device Specialist at PaceMate, you'll join a team of experienced professionals dedicated to improving outcomes for patients with cardiac implantable electronic devices (CIEDs). Working remotely, you'll use your expertise in cardiac electrophysiology and device management to analyze remote transmission data and diagnostics, interpret complex arrhythmias, and provide the accurate clinical documentation that providers rely on to guide patient care. This role requires deep technical knowledge—you'll assess device function across multiple manufacturers, recognize abnormalities and arrhythmias, and recommend strategies to address issues. If you're passionate about applying your CIED expertise in a patient-centered environment that values compassion, integrity, and excellence, we'd like to hear from you. What You’ll Do - Remotely monitor patients with CIEDs using PaceMate's proprietary software - Analyze and interpret ECG/EGM data and device diagnostics, identifying abnormal device function and complex arrhythmias - Document findings accurately and professionally, communicating with providers as needed according to PaceMate's best practice standards - Work independently to manage your daily workflow while collaborating closely with teammates and clinical leadership to ensure efficient, accurate, and timely interpretations - Maintain strict confidentiality and adhere to all HIPAA and PHI protocols - Contribute to our patient-centered care philosophy—at PaceMate, every teammate is a caregiver whose role is to meet the needs of the patient What We’re Looking For - Minimum two years of recent cardiac device management experience, OR successful completion of a formal cardiac rhythm management program - Hands-on experience interrogating and interpreting device diagnostics for at least three of the four major manufacturers: Medtronic, Abbott, Boston Scientific, and Biotronik - Proficiency in ECG/EGM interpretation, including complex arrhythmia recognition - Moderate to advanced technical skills - Dedicated home workspace free from distractions, with reliable internet connectivity and the ability to work independently while engaging actively with your team throughout the day - Ability to pass PaceMate's candidate technical assessment during the interview process Nice-to-Haves - Bachelor's or associate degree in a related field (nursing, cardiovascular technology, biomedical engineering, or similar) - IBHRE Certification (CCDS, CEPS, CDRMS) strongly preferred; CCT or CRAT a plus - Industry experience with cardiac rhythm management - Proficiency with collaboration tools including Microsoft Office Suite, Teams, and Slack Physical Requirements - While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. - Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. - You must reside within the geography of the territory. - You must only work from within the contiguous Unites States. - If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so. - Whenever Confidential information is carried by a Pace Mate worker into a foreign country; the information is either stored in some inaccessible form, such as an encrypted external storage media, or always remain in the worker's possession. - PaceMate's workers shall not take Secret Pace Mate information into another country unless the permission has been obtained from Physical Security management. Why Join PaceMate® Benefits: Full-time employees receive a comprehensive benefits package including health, dental, and vision insurance; HSA and FSA options; short- and long-term disability; AD&D coverage; 401(k) retirement savings; paid time off; and additional voluntary benefits including legal insurance, critical illness, hospital indemnity, and accident coverage. We also offer an employee assistance program, financial wellness resources, and discount programs. Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $34.61 - 44.23 per hour, depending on education, experience, and certifications. This evening shift will also be eligible for an additional $4.00 per hour for certain hours worked, our generous shift differential. Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.