At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product. What you’ll be doing: - Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction - Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services - Develop, prepare, and nurture customers for advocacy - Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals - Facilitate a quarterly Executive Business Review to review goals, progress and opportunities - Understand white-space and work to identify and/or develop upsell opportunities - Advocate customer needs/issues cross-departmentally - Manage account escalations - Advocate internally for customer needs and connect on priorities About the team: Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention. Who you are: - At least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company - Supply Chain industry experience preferred - Excellent ability to multitask and prioritize workload - Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm - Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner - Bilingual proficiency (Good to have) - Ability to travel 10% or more of the timeCompensationThe expected annual base salary range for this role is $70,000 - $110,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

Customer Success Manager As a Rapid7 Customer Success Manager, you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. *We are seeking Boston-based candidates who are excited to work in a hybrid environment. Our core hybrid days in-office are Tuesday, Wednesday and Thursday. About the Team Responsible for overall success and satisfaction, the CSA's mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology users, understanding customers' unique cyber security goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals. About the Role In this role, you will be responsible for: Relationship Management: ○ Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives. ○ Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews ○ Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement. Product Expertise: ○ Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage ○ Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products. Industry Knowledge: ○ Stay up-to-date with the latest trends, like-technologies and happenings across cyber security ○ Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers. Customer Advocacy: ○ Advocate for customer needs and feedback within the organization to drive product enhancements and improvements. ○ Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success. Risk Mitigation: ○ Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate. ○ Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn. Performance Metrics: ○ Establish and track key performance indicators (KPIs) related to customer success, including customer satisfaction scores, product usage/health, retention rates, and upsell opportunities. The skills you'll bring include: - 2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company - where you developed strategies and plans on assigned accounts to fully leverage technology solutions. - Excellent written and verbal skills - Excellent interpersonal and communication skills - Prior technology deployment and configuration experience - Experience with security frameworks and concepts - Excellent project management and prioritization abilities - Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI) - Problem-solving mentality with the ability to navigate complex situations - Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc. - Familiarity with customer success platforms and tools is a plus We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-JC1 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $63,800.00 - 86,300.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

• Drive Customer Success Outcomes • Increase renewal rates and reduce churn • Expand our revenue in accounts through cross-sell and up-sell • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores • Drive new business growth through greater advocacy and reference-ability • Define and Optimize Customer Lifecycle • Map customer journey • Develop listening points in journey (e.g., usage, satisfaction, etc.) • Standardize interventions for each point in journey • Define segmentation of customer base and varying strategies • Identify opportunities for continuous improvement • Learn from best practices in industry • Manage Customer Success Activities • Onboarding • Training • Professional Services • Customer Support • Customer Success Management • Renewals • Cross-sell / Up-sell • Advocacy • Measure Effectiveness of Customer Success • Define operational metrics for team • Establish system for tracking metrics • Create cadence for review within team • Expose subset of metrics to executive team, company and board • Deliver Sales Related Advice and Strategies to Customers • Understand how sales processes function • Be able to advise our customers who may be in high level roles • Enhance Effectiveness and Efficiency Through Technology • Support systems • Customer marketing software • Reference and advocacy solutions • Create rapid onboarding process for new team members • Foster collaboration within team and across customer lifecycle • Delivering webinars on a weekly basis • Encourage continuous learning within team • Inspire Customer Success Across Company • Create company-wide culture of Customer Success • Align with Marketing around marketing to existing clients • Align with Product around driving product roadmap • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus • Align with Finance around measurement and forecasting • Align with Executive Team around key metrics and objectives • Drive company-wide definition of ideal customer • Create company-wide customer feedback loop • Produce two pieces of blog content per month • One should be a case study of a customer • One should be a LeadFuze best practices piece

Company Overview: Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients. Our core values—Excellence, Visionary Innovation, and Elevation—drive everything we do. We are committed to providing tools that transform the legal industry and support our clients' success at every step. Targeting a total addressable market (TAM) of over $500 billion, we are positioned at the forefront of a rapidly expanding industry. Why Join Eve: As a Customer Success Manager, you'll be at the forefront of transforming the legal industry. You'll drive adoption of our cutting-edge technology, maximize value for law firm clients, and directly impact their success and our company's growth. This role offers the opportunity to elevate your career, tackle complex challenges, and shape the future of legal technology. What You Will Accomplish - Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells. - Onboarding: Enable teams at firms using Eve in 90 days or less. - Maximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features. - Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly. - Contribute to Product Evolution: Provide client feedback to inform product roadmap development. - Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support. What We Are Looking For - Legal Industry Expertise: Comprehensive knowledge of law firm operations, compliance, and current legal sector trends. - Technical Proficiency: Mastery of legal tech solutions, especially Eve's products, with ability to explain complex concepts to non-technical professionals. - Data Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and ability to present insights effectively. - Project Management and Communication: Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges. - Problem-Solving and Adaptability: Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes. - Networking and Industry Engagement: Strong relationship-building skills with willingness to travel for client visits and industry events. You Will Thrive in This Role If You Have - 5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts - A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus). - Proven acumen around planning and managing a large book of business in a fast-paced environment. - Excellent communication skills and the ability to present complex information across various stakeholders. - An Eagerness to learn, adapt, and bring creative solutions to client needs Benefits - 💰 Competitive Salary & Equity - 💹 401(k) Program with Employer Matching - ⚕️ Health, Dental, Vision and Life Insurance - 🩼 Short Term and Long Term Disability - 🚗 Commuter Benefits - 🧑‍💻 Autonomous Work Environment - 🖥️ Office Setup Reimbursement - 🏝 Flexible Time Off (FTO) + Holidays - 🚀 Quarterly Team Gatherings - 🥪 In office Perks Compensation - Compensation at Eve is highly competitive and determined based on experience, seniority, and considerations of both internal and external equity, as well as location. - In addition to a compelling salary and performance-based bonuses, we offer an equity component that provides meaningful ownership and the opportunity to share in the company's long-term success.