• Act as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on knowledge of the industry, ICS best practices, project requirements, and the client's business objectives. • Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams. • Provide training and coaching to customers on how to establish and manage their Xage Security solutions deployment. • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs. • Stay customer-obsessed & represent the customer internally in influencing product roadmap and improvements. • Work with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using a combination of internal and in some cases 3rd party software/hardware/tools. • Collaborate with sales teams to establish strong client relationships with key accounts, particularly within the federal sector, by demonstrating technical expertise and a deep understanding of client needs to help progress organic growth. • Identity gaps in product functionality and flexibility and proactively work with product management and engineering organizations to address these gaps using a combination of internal R&D and technology/product partnerships.

• Provides senior level technical direction and supervision to the project team members in his/her discipline. • Establishes project task schedules and budgets for his/her discipline to meet overall project requirements. • Coordinates activities between disciplines. • Is responsible for successful completion of project deliverables to meet all technical, quality, and project controls expectations. • Serves as a technical liaison with the client and a lead technical resource on projects. • Reviews complex calculations and approves simple calculations. • Provides technical guidance to project team members. • Ensures that calculations are technically sound and in accordance with project requirements. • Reviews and approves simple system/structural designs and prepares and reviews complex system/structural designs to ensure completeness, accuracy, quality, constructability, and operability. • Performs engineering review of drawings. • Reviews design input for complex system/structures. • Defines client expectations for drawings. • Coordinates interface between design and engineering. • Actively participates in design reviews to ensure quality, constructability, and operability. • Prepares and reviews major system, installation, and material specifications. • Defines technical and commercial requirements, including scheduling of vendor submittals needed for design input. • Prepares bid evaluations for complex systems and installation scopes. • Participates in bid negotiations with vendors. • May evaluate change orders on behalf of the client. • Prepares and reviews single-discipline, complex reports/studies. • Participates in the preparation of multi-discipline reports. • Reviews studies and reports to ensure that conclusions are technically sound, cost-effective, and clearly communicated.

**Our craft reflects who we are** craftable software specializes in systems that require quality, reliability and scalability in a highly transactional environment. We rely on our craft and drive to solve these problems, while enjoying the journey. Our mission is to improve every system; functionality; task; with passion, care, skill and experience, because we truly believe that *quality requires craft*. Our current list of customers, among others, includes: the biggest company in the food industry in the Iberian Peninsula; the biggest cruise retailer in the United Kingdom; a next generation cloud communication company in the United Kingdom; the biggest property management systems in France, UK and a disruptive force in the world market.**** **Why you should pick us** Craft is in our name, our ability to turn software into a craft is our objective. Like a carpenter, we believe our *Skill *and *Expertise *capability increases with *Challenge*. We want you to grow and thrive based on the challenge that our customers bring and the expertise that we share as a team and that we constantly aim to bring into what we do. We love software development and we believe you should too! Concepts like SOLID Principles, Test Driven Development (TDD), Behaviour Driven Development (BDD), and Agile Principles should be something you embrace. and Functional programming is something that also helps us execute. Our expertise is driven by Innovation: - Continuous Integration - Continuous Deploy - Cloud Services - Search Engines - NoSQL - Distributed Message Queuing - Infrastructure as code - Machine learning - Containers We implement and develop on these concepts daily, which you will have a chance to work on. But we won’t stop here, our constant growth drives our innovation and we are always looking for our next big challenge.We enjoy agile as a framework and we feel it is great to help us deliver valuable functionality. Be it with SCRUM and/or Kanban boards it has been helping us translating business needs into features with success.

• Design and implement GraphQL schemas and resolvers using TypeScript or JavaScript • Build and maintain federated GraphQL services and integrations with Apollo GraphQL products • Develop server-side logic and APIs that support stable, high-performance GraphQL operations • Instrument services with observability tooling and dashboards to monitor performance and reliability • Deploy, operate, and troubleshoot services running on Kubernetes and AWS EKS • Collaborate with backend, DevOps, and product teams to define API contracts and evolution strategies • Implement caching and state strategies using Redis and AWS Elasticache where applicable • Drive incident response, postmortems, and continuous improvement for GraphQL platform reliability.