• Provide use case business case quantification by identifying the customer's business objectives and quantifying the benefits and ROI of use case implementation. • Designs and optimizes consulting delivery processes in coordination with internal teams to ensure seamless and consistent execution of use cases in support of customer objectives. • Leads and mentors Solution Consultants while ensuring alignment of team efforts with client goals and operating metrics. • Collaborate with Solution Consultants to create product roadmap, future state process flows, and implementation plan. • Supports the development of training and change management plans to drive the adoption of best practices. • Provides technical product and operational leadership throughout the solution lifecycle. • Evaluates emerging operational and technical opportunities and assesses and recommends future use case business cases. • Proactively engages with customers and supports decision-making with data-driven insights. • Ensures proactive issue resolution and continuous improvement in service delivery. • Supports the Solution Consultants with the development of sustainable mechanisms to monitor KPIs and SLAs that provide measurable value creation and performance tracking for steady state operations. • Travel up to 50% to engage with clients and stakeholders.

• Serve as a customer-facing battery expert, working cross-functionally across the Voltaiq team • Decipher and articulate the requirements of the customer's battery engineers, customizing the Voltaiq product • Resolve complex technical challenges while shaping the company's roadmap • Provide in-depth training, onboarding, and technical support to customers’ battery teams • Attend scheduled calls and on-site meetings to support and troubleshoot • Generate conference content, thought-leadership content, and present at industry events • Own technical projects related to organization-wide high impact goals

• Act as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on knowledge of the industry, ICS best practices, project requirements, and the client's business objectives. • Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams. • Provide training and coaching to customers on how to establish and manage their Xage Security solutions deployment. • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs. • Stay customer-obsessed & represent the customer internally in influencing product roadmap and improvements. • Work with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using a combination of internal and in some cases 3rd party software/hardware/tools. • Collaborate with sales teams to establish strong client relationships with key accounts, particularly within the federal sector, by demonstrating technical expertise and a deep understanding of client needs to help progress organic growth. • Identity gaps in product functionality and flexibility and proactively work with product management and engineering organizations to address these gaps using a combination of internal R&D and technology/product partnerships.

• Provides senior level technical direction and supervision to the project team members in his/her discipline. • Establishes project task schedules and budgets for his/her discipline to meet overall project requirements. • Coordinates activities between disciplines. • Is responsible for successful completion of project deliverables to meet all technical, quality, and project controls expectations. • Serves as a technical liaison with the client and a lead technical resource on projects. • Reviews complex calculations and approves simple calculations. • Provides technical guidance to project team members. • Ensures that calculations are technically sound and in accordance with project requirements. • Reviews and approves simple system/structural designs and prepares and reviews complex system/structural designs to ensure completeness, accuracy, quality, constructability, and operability. • Performs engineering review of drawings. • Reviews design input for complex system/structures. • Defines client expectations for drawings. • Coordinates interface between design and engineering. • Actively participates in design reviews to ensure quality, constructability, and operability. • Prepares and reviews major system, installation, and material specifications. • Defines technical and commercial requirements, including scheduling of vendor submittals needed for design input. • Prepares bid evaluations for complex systems and installation scopes. • Participates in bid negotiations with vendors. • May evaluate change orders on behalf of the client. • Prepares and reviews single-discipline, complex reports/studies. • Participates in the preparation of multi-discipline reports. • Reviews studies and reports to ensure that conclusions are technically sound, cost-effective, and clearly communicated.