• Manage and lead multiple engineering teams, setting clear objectives and ensuring alignment with company goals. • Play a key role in hiring, training, and developing engineering talent, fostering a growth-oriented and supportive environment. • Establish a culture of technical excellence, accountability, and innovation. • Drive performance management, ensuring continuous learning, coaching, and career progression for team members. • Guide conversations to remove blockers and foster collaboration within the team. • Define clear KPIs and OKRs to measure team effectiveness and delivery success. • Make proactive adjustments to team capacity and delivery timelines as needed. • Accompany the different stakeholders in planning and organizing priorities. • Ensure teams deliver projects on time, meeting quality and scalability standards. • Manage engineering budgets, tooling investments, and infrastructure costs to maximize efficiency. • Clearly communicate the technical vision to engineering teams, ensuring alignment and commitment to delivery. • Collaborate with Product, Design, and Business stakeholders to ensure strategic alignment. • Act as a bridge between business, product and technology, translating technical insights into business impact. • Foster a culture of open communication, knowledge sharing, and cross-team collaboration. • Ensure clarity in system design, advocating for scalable, maintainable, and resilient architectures. • Guide teams in making high-impact architectural decisions, balancing tradeoffs between scalability, security, and performance. • Oversee technical roadmaps, ensuring alignment with business goals and longterm system evolution. • Encourage best practices in software engineering, including code reviews, CI/CD automation, observability, and performance optimization. • Collaborate with cross-functional teams to define and refine technical requirements. • Promote the adoption of AI-assisted engineering practices within your squad and chapter, leveraging tools for code generation, automated refactoring, test case creation, and technical documentation. Identify opportunities where AI can enhance developer productivity, code quality, and team velocity.

• Be a hands-on technical leader for a small and nimble engineering team on designing, developing and deploying core product functionality • Manage, scale and develop the team. • Collaborate with key partners including product, data and behavioral health specialists. • Ensure that best practices are adhered to during all phases of software development and deployment. • Technical Leadership: Ability to guide a team in modern engineering practices, architecture decisions, and long-term platform evolution. • People Management: Skilled at developing, mentoring, and motivating engineers while fostering a collaborative and inclusive culture. • Execution & Delivery: Strong focus on outcomes, with a track record of delivering high-quality, secure, and scalable software. • Cross-Functional Collaboration: Comfortable working across Product, Data, and Clinical teams to align technical work with business and user needs. • Strategic Thinking: Balances short-term execution with long-term technical vision to support Lyra’s growth. • Communication: Clear, concise, and empathetic communicator with diverse stakeholders.

• Lead, build, mentor, and empower two high-performing teams (Core + Growth) responsible for product fundamentals and conversion-critical experiences & hire top talent while maintaining high technical and cultural standards. • Partner with Product and Design on roadmap definition, ensuring alignment between impact, effort, and strategic outcomes as well as own prioritization across two teams, balancing short-term delivery, technical debt reduction, and platform scalability. • Act as a key bridge between Engineering, Product, Design, and Customer Success • Collaborate with Product, Design and Customer Experience teams as well as Platform and AI teams to support shared architecture and drive product innovation, translating complex technical updates into clear, actionable communication for business stakeholders. • Maintain oversight of 20+ third-party integrations, ensuring reliability, uptime, and proactive vendor coordination whilst making informed build-vs-buy decisions with consideration for cost, maintenance, and long-term scalability. • Identify and remove systemic blockers to engineering productivity, driving continuous improvement, defining and tracking operational metrics as well as team health indicators.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for an Engineering Manager II to lead our Hotels team. You will lead a team tasked with helping to deliver the most important features for our hotel customers and directly impact Toast’s success. You love developing the skills of your team and finding ways to deliver more efficiently. You help connect their work to Toast’s broader mission. You care deeply about helping the people whom you manage grow into excellent engineers and great teammates. You are interested in technical work, with enough experience to make sure that engineers are moving in the right direction. On a given day, you might be reviewing design documents and PRs, coordinating discussions between teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s with team members. A day in the life (Responsibilities) - Help drive the operational plan and strategic roadmap of the hotels solution at Toast - Coach individual contributors for professional and technical development - Collaborate with stakeholders across the organization to help your teams get stuff done - Mentor both new and experienced engineers in both technology and leadership - Guide teams to build systems that will scale to the next order of magnitude of growth - Track and ensure teams are delivering impact and outcomes in their work - Drive knowledge sharing programs across the engineering organization - Hire and develop new team members - Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization. What you'll need to thrive (Requirements) - Experience writing, delivering, and operating software in a SaaS environment - Experience writing and delivering mobile software is a plus - Experience mentoring and developing successful teams - A strong sense of empathy for customers and teammates - A desire to build a diverse team that wins together and prioritizes customer success AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $168,000—$269,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.