• Responsible for fulfilling patient orders, ensuring accuracy in documentation and delivery instructions • Trains and educates patients and caregivers on the use of equipment and answers inquiries related to services or equipment • Informs new patients about their rights and responsibilities, contact points for inquiries, and billing department procedures • Discusses insurance coverage and arranges payment of the patient’s financial responsibility • Processes credit and debit card payments using standard electronic tools • Obtains necessary signatures for documentation • Strives to obtain MD order signatures and original prescriptions • Assists in promotional rollouts and obtaining referral source profile information • Increases referral volume through internal promotions and cross-selling • Acts as a resource for referral source staff about Medicare, Medicaid and private insurance documentation and reimbursement guidelines • Assists sales team in planning and conducting orientations and in-services • Maintains knowledge of assigned Health Systems’ electronic medical records and AdaptHealth electronic systems • Coordinates with other departments to minimize delivery expenses and provide efficient service