• Handle L2 escalations from the Global Service Desk involving VDI access, performance issues, profile problems, and connectivity for AVD and Vmware VDI. • Perform troubleshooting following standard procedures and escalate to L3 engineers when necessary. • Support application delivery and user configuration issues across the VDI platform. • Assist in the daily operation, monitoring, and maintenance of VDI host pools, session hosts, application groups, and workspaces. • Perform routine checks on virtual machines, patches, and session host health in both AVD and AVS environments. • Support User & VDI provisioning and access management activities through Azure, VMware, and Active Directory. • Contribute to updating and maintaining Golden Images by applying patches, installing applications, and preparing images under L3/L4 guidance. • Perform validation testing before image deployment. • Monitor system dashboards and alerts to identify potential issues early. • Perform basic capacity and performance checks, reporting findings to senior engineers for review. • Follow established security practices and support compliance initiatives within the VDI environment. • Apply security updates to session hosts and virtual machines as directed. • Maintain accurate documentation for troubleshooting steps, standard procedures, and user-facing knowledge articles. • Update internal support documentation as system changes occur. • Work with GSD and other resolver teams to help coordinate issue resolution. • Support implementation tasks during infrastructure improvements or minor project-related changes under L3/L4 guidance.

• Establish collaborative relationships and act as an intermediary between clients, patients, employers, providers, and attorneys • Assess, coordinate, implement, monitor, and evaluate the plan to meet the injured/disabled individual’s needs, utilizing the knowledge of medical necessity, care appropriateness, and managed care principles • Promote quality, cost-effective care throughout the health continuum to ensure the injured/disabled individual is able to return to an optimal level of work and functioning and documenting case savings • Document ongoing progress of all case management activity, including the organized maintenance of files containing clinical documentation of interactions with all parties of every claim • Assess injury severity, extent of disability, treatment plans, functional abilities, and physical job requirements to establish return to work plans and strategies to manage future medical exposure

• Management of key banking applications, including but not limited to Deposit and Loan Core operating system, item processing systems, treasury management applications (including online banking, remote deposit, positive pay) and other banking systems. • Partner with business lines to determine their needs and identify, recommend, and configure solutions to improve processes and functionality related to internal applications. • Develop and write business and functional requirements for application changes. • Maintain comprehensive documentation of system configurations, procedures, and changes. • Manage, setup, configure the system along with documenting specific application configurations and business-as-usual (BAU) system changes. • Organize and oversee team testing methodology for test scripts and ensure comprehensive full-cycle testing. • Identify risks to the bank and its customers, and work with business partners to mitigate and eliminate these risks. • Assist in defining product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project. • Create process documentation, project content, and inputs into project deliverables, assist with training for end-users and provide ongoing support for the banking systems. • Advocate for and socialize project deliverables with key stakeholders. • Support planning and facilitation of business working sessions, resulting in changes to the product backlog. • Participate, facilitate, or lead multiple aspects of technology and process delivery, including analysis, requirements, design, testing, training, release management, and support. • Conduct working sessions with extended field team members and subject matter experts to address gaps and open items in product creation. • Perform user testing sessions and recommend product improvements. • Facilitate proof-of-concept and pilot activities to validate solutions and benefits. • Align business and IT stakeholders on product functions and objectives through clear and concise communication. • Conduct regular performance evaluations to assess individual and team achievements, provide constructive feedback, and identify areas for improvement to enhance overall productivity. • Oversee and coordinate team responsibilities to ensure efficient workflow and achievement of project goals.

SEO Manager Victoria St, London SW1, UKEmployees work in a hybrid mode Full-time Work Arrangement: Hybrid Department: Commercial Company Description LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs of customers in more than 120 countries worldwide. Job Description Are you ready to take your career to the next level? We are looking for a SEO Manager at the LGC Group, in this role we are looking for someone to play a crucial role in improving our organic visibility and driving balanced digital growth. This is an outstanding opportunity to lead keyword expansion including technical and content optimization initiatives! We are also looking for someone to manage relationships with external agencies and ensure ongoing performance improvements across our digital channels. Your role will be pivotal in aligning SEO and GEO/AIO strategies with broader marketing and business objectives to increase discoverability and strengthen search engine performance. Key Responsibilities - Develop and carry out thorough SEO and GEO/AIO strategies for owned media, addressing on-page, off-page, and technical aspects aligned with business objectives. - Lead data-driven SEO and GEO performance analysis to find opportunities, track important metrics, and provide actionable insights to improve organic visibility and website performance. - Manage keyword strategy and content refinement via comprehensive research and content proposals to achieve search-focused, user-centered digital experiences. - Optimize technical SEO excellence by reviewing Search Console insights, validating technical fixes, optimizing site speed and structure, and ensuring guideline implementation. - Coordinate tracking and analytics implementation, guaranteeing GTM event coverage, data quality validation, and comprehensive funnel and behavioral measurement across GA4 and reporting tools. - Coordinate efforts with external agencies and vendors to deliver SEO/GEO campaigns, technical audits, link building initiatives, and performance improvements aligned with strategic objectives. - Partner with web product management, marketing, and engineering teams to apply SEO/GEO recommendations, embed guidelines, and ensure optimization is coordinated across the digital experience. - Contribute to the ongoing SEO/GEO roadmap by staying ahead of industry developments, algorithm updates, and new technologies to proactively find opportunities for optimization and growth. Skills You'll Use Every Day - Deep expertise in on-page, off-page, and technical SEO/GEO, with the ability to build and complete high-impact optimization strategies. - Verified background in handling SEO/GEO campaigns throughout their full lifecycle and partnering efficiently with external agencies and cross-functional teams. - Strong analytical skills and expertise in managing SEO/GEO and analytics platforms (e.g., SEMrush, Ahrefs, Google Search Console, GA4) facilitating data-driven decisions. - Strong knowledge of website structure, technical performance elements, and UX principles, with the capability to recognize and address SEO/GEO challenges efficiently. - Excellent communication skills, with the ability to translate complex SEO/GEO and technical insights into clear, actionable recommendations for both technical and non-technical collaborators. - Highly organized and adaptable, able to prioritize effectively within a fast paced environment. - Strategic problem solver who can connect SEO/GEO efforts to overarching business aims, promoting ongoing digital expansion and competitive advantage. Qualifications - Verified background in directing SEO/GEO efforts within B2B, eCommerce, or dynamic digital landscapes, with a record of boosting organic rankings, traffic, and conversions. - Strong technical SEO/GEO skills, covering site layout, schema markup, performance optimization, mobile functionality, and troubleshooting technical challenges. - Experience with leading SEO/GEO and analytics platforms, including SEMrush, Ahrefs, Google Search Console, Google Analytics/GA4, and related research and reporting tools. - Proficient in keyword research, competitor analysis, website audits, and content optimization, with a strong grasp of UX and its influence on search performance. - Experience coordinating with external SEO/GEO agencies/vendors and partnering across functions with web product management, development, and marketing team members. - Strong analytical ability with the capacity to interpret both qualitative and quantitative data to guide decision making, supported by good communication and partner management skills. - Formal qualifications in marketing or a related field are required. Relevant SEO/GEO certifications and hands-on experience with CMS platforms, HTML/CSS, and modern SEO/GEO experimentation are also needed. Additional Information - Location: This role is based in London on a hybrid basis. 2-3 days on site per week Our Values - Passion: Pride in our achievements engenders passion for our work and it translates into our ambition to make the world a safer place - Curiosity: We constantly look forward to what's next: our curiosity for today's discoveries makes tomorrow's innovations possible - Integrity: A commitment to high ethical standards has been at the heart of LGC since we started testing the integrity of products in 1842 - Brilliance: We strive to be the very best in everything we say and do. We exceed customers' expectations through innovation and pioneering science - Respect: We respect gender, age, nationality, religion and individuality – our diversity is our strength