• Conduct regular quality assurance audits of patient care plans and documentation • Complete record review according to agency-defined parameters and timeframes • Identify areas for improvement and develop action plans to address deficiencies • Collaborate with the nursing team to ensure that all patient care is delivered in accordance with established standards and guidelines • Provide education and training to nursing staff on quality assurance and improvement processes • Participate in interdisciplinary team meetings to discuss patient care and identify opportunities for improvement • Maintain accurate and complete records of all quality assurance activities • Fully understand current Medicare guidelines and COP's

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise. We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more. The Health Equity Quality Specialist advances an organization’s efforts to eliminate health disparities and improve outcomes for diverse populations. This role focuses on analyzing data, evaluating quality metrics, supporting culturally responsive care initiatives, and ensuring that programs, policies, and clinical practices promote equitable health outcomes. The Specialist must have a deep understanding of health equity requirements from a regulatory and accreditation lens, providing subject matter expertise for collaborative business partners while managing the health equity initiatives and deliverables within the quality team. Principal Duties and Responsibilities: Health Equity & Quality Improvement • Drafting, reviewing, and revising internal policies and procedures to ensure alignment with industry standards, legal requirements, and best practices. • Identify disparities in clinical outcomes, access, and patient experience through data analysis and quality metrics. • Develop, implement, and monitor health equity action plans tied to organizational quality goals and regulatory requirements. • Support quality improvement (QI) projects using methodologies such as PDSA, Lean, or Six Sigma. • Collaborate with care teams to integrate equity principles into workflows, care pathways, and population health strategies. • Comprehensive health equity program management, ensuring compliance to regulatory requirements to ensure constant state of audit and accreditation readiness. Data & Reporting • Collect, stratify, and analyze data by race, ethnicity, language, gender identity, sexual orientation, socioeconomic status, and other demographic factors. • Produce dashboards, reports, and presentations to communicate disparities and improvement opportunities. • Ensure accurate documentation and compliance with national, state, and accrediting‐body standards (e.g., CMS, NCQA, Joint Commission). • Facility development and ensure delivery of state, federal, and other reporting requests. Policy & Program Management • Ensuring that all policies and documents meet legal, regulatory, and industry-specific compliance standards. • Preparing for and supporting internal and external audits by providing the necessary documentation and ensuring that policies and records are up to date. • Identifying risks associated with inadequate documentation or non-compliance with policies and working to mitigate those risks. • Maintaining proper security protocols for sensitive documents to prevent data breaches or unauthorized access. • Review and recommend modifications to policies, procedures, and programs to enhance equity and inclusion. • Partner with community organizations, patient advocates, and internal teams to support outreach and engagement of marginalized populations. • Ensure development and execution of foundational program documents, complying with regulatory and accreditation standards. • Complete ongoing program oversight to ensure implementation of program and initiatives across the business lines. • Manage appropriate committees including compiling agendas, meeting minutes, and presentations. Other duties as assigned. Qualifications Education - Bachelor's Degree required (experience can be substituted in lieu of degree); Master's Degree preferred Experience - At least 2-3 years of experience in a health plan quality department, specializing in health equity, required - At least 5 years in health plan quality in a managed care organization highly preferred - At least 3 years in health equity-facing role from a payor perspective highly preferred - Experience in healthcare quality, health equity initiatives, population health, or related program coordination highly preferred - Familiarity with QI methodologies and regulatory standards highly preferred - Experience working with diverse communities or in community health, managed care, or hospital quality departments preferred - Certification in healthcare quality or equity (e.g., CPHQ, CPHE, Lean Six Sigma) preferred - Experience with SDOH screening tools, community partnerships, or health literacy initiatives preferred Knowledge, Skills, and Abilities - Strong understanding of document management systems (DMS), such as SharePoint, OpenText, or Documentum, to manage digital files, track revisions, and maintain version control. - Familiarity with cloud storage systems and collaboration tools like Google Drive, Dropbox, and Microsoft OneDrive. - Experience with electronic records management (ERM) and data retention policies. - Demonstrates awareness of importance of security, scalability, reliability and feasibility in solutions - Seeks out information to better understand impacts of design and implementation of systems - Evaluates service areas to identify opportunities for automation - Ability to draft, revise, and implement company policies and standard operating procedures. - Knowledge of compliance standards, including industry-specific regulations (e.g., healthcare HIPAA regulations, financial regulations, state and federal rules). - Strong organizational skills to ensure policies and documents are properly filed, categorized, and easy to access. - Ability to spot discrepancies or issues in documents and ensure compliance with required guidelines. - Breaks complex topics into meaningful chunks of information. - Seeks out multiple sources to gather information. - Understanding of legal and regulatory requirements for document retention and management, including data privacy and security laws. - Knowledge of audit procedures and the ability to prepare documentation for audits. - Excellent written and verbal communication skills for drafting policies and procedures, as well as providing guidance to employees about document handling and compliance. - Ability to train staff on document management practices and policy changes. - Experience using document management software and workflow tools to streamline document processes and improve efficiency. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools is often required. - Familiarity with document control software for versioning, workflow management, and access permissions. - Ability to manage multiple tasks or projects simultaneously, adhering to deadlines and ensuring that policies and documents are up to date. - Experience with project management software, such as Trello or Microsoft Project, is beneficial. - Ability to identify issues with document flow, retention, or compliance and propose solutions to resolve them. - Strong critical thinking skills for analyzing policies and procedures to ensure they align with organizational goals and legal requirements. - Excellent interpersonal skills, including the ability to influence others at all levels of an organization. Additional Job Details (if applicable) Working Conditions - This is a remote role that can be done from most US states Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $63,648.00 - $90,750.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• Test the payment application on various devices (smartphones, tablets, etc.) to identify any bugs, glitches, or issues. • Evaluate the user interface and overall user experience to ensure ease of use and accessibility. • Conduct thorough testing of payment transactions to verify accuracy and reliability. • Explore different scenarios to uncover potential vulnerabilities and security risks. • Document and report any issues encountered during testing accurately and in detail. • Collaborate with the development team to communicate findings and assist in troubleshooting.

AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. This opportunity is ideal for individuals with backgrounds in management, operations, or client service who want flexibility while continuing to grow their leadership careers. In this role, you will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through available options while also supporting team performance and development. What You’ll Do - Connect with individuals who have expressed interest in benefit programs - Schedule and conduct virtual consultations via Zoom - Guide clients through benefit options and support enrollment - Maintain accurate digital records and follow-ups - Recruit, mentor, and support team members - Set performance expectations and track progress - Lead team meetings, coaching sessions, and development calls - Promote a culture of accountability and growth What We Offer - 100% remote work environment - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Training and leadership development support - Performance bonuses and advancement opportunities - Collaborative, growth-focused team culture Ideal Candidate - Experience in leadership, management, or client-facing roles - Strong communication and organizational skills - Comfortable working remotely and using digital tools - Motivated to lead, develop others, and drive results Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based computer with webcam About AO Globe Life For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the U.S. We offer a remote-first environment focused on service, leadership, and long-term career growth. Apply Today If you're ready to grow your leadership career in a flexible, remote environment, apply today to learn more.