Role Description We are seeking an enthusiastic and results-driven Call Center Sales Agent to join our team, focusing primarily on a single, high-demand product line dedicated to health. Employees may be cross-trained on other products or campaigns depending on company needs. This is a performance-based role where your primary goal is to close sales generated by inbound calls. We hire experienced or highly motivated sales professionals who are eager to significantly increase their earnings potential. This position is for candidates located in Douglas County, Oregon only. If you are located outside this area, please apply to our other available positions. What You'll Do: - Answer inbound sales calls and provide a top-notch customer experience. - Convert inbound calls into sales opportunities. - Identify customer needs to recommend appropriate products and services. - Upsell and cross-sell additional products and autoshipments. - Meet and exceed sales goals while maintaining high customer satisfaction. Qualifications - Proven sales experience or a strong, demonstrated eagerness to sell and close leads. - Exceptional communication skills and the ability to build rapport quickly over the phone. - Reliable attendance and punctuality are non-negotiable. - Basic computer proficiency. Requirements Training Information: Upcoming training class dates to be determined based on accepted applications. Candidates will be given possible training dates upon successful completion of pre-employment assessments. Unique Scheduling Requirement: Due to the campaign's specific call volume patterns (including nights and weekends), this role requires flexibility and the ability to work shifts that may be irregular, including split days off and unconventional hours. Mandatory Scheduling Availability: - Must be available to work 2 out of 4 days between Friday and Monday, including 1 weekend day. - Must be available to work at least 1 out of 3 days between Tuesday and Thursday. Technical Requirements for Remote Workers - Reliable high-speed wired internet (25 Mbps download/10 Mbps upload). - PC only. No Macs, Chromebooks, or Linux. - Intel Core i5+ processor (or equivalent) recommended. Minimum 4 cores. - 8GB+ RAM. - 100GB available hard drive space. - 1440x900+ resolution required (commonly found in monitors 17 inches or larger). - Dual or large monitors preferred. Laptop screens may make our work from home application difficult to navigate. Computers with a 15 inch monitor will not work in our environment. - Wired headset and webcam (integrated or external). Benefits - Guaranteed Base: $15.00/hr (paid bi-weekly, commission paid monthly). - Performance Pay: Earn 15% commission on every dollar of revenue generated. - Earning Potential: With an average order value of $150+, our successful agents typically close 1–3 deals per hour. - No Caps: Your income is limited only by your ability to close. - Shift differential for overnight hours. - Medical/dental/vision available to full-time employees. - Sick pay for all employees. - Part-time (20-28 hour per week) and full-time (30+ hours per week) schedules available.

Job DetailsJob Location: Patient Service Center - Atlanta, GA 30345Position Type: Part-TimeEducation Level: High School or GEDTravel Percentage: As needed for business requirements.Job Category: Patient Service CenterGENERAL SUMMARY OF DUTIES: Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues. REPORTS TO: Patient Service Manager RESPONSIBILITIES Duties include but are not limited to: - Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times. - Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures - Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference - Collects and records accurate patient information according to the AGA Documentation Requirements - Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary - Ensures all applicable ancillary services are scheduled at AGA - Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner - Mails/Emails information packets to patients who are new to the practice - Addresses questions regarding patient appointments and requests for information from referring providers - Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary - Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team - Answers emails and voicemails and returns patient calls in a timely and efficient manner - Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts - Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information - Participates in staff meetings as directed by the Patient Service Supervisor or Manager - Participates in marketing activities as directed by the Patient Service Supervisor or Manager - Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager - Any other duties and/or special projects as assigned REQUIRED EDUCATION, SKILLS & EXPERIENCE High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required. *Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location. ADDITIONAL SKILLS AND EXPERIENCE Patient Service Representative must be able to: - Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect - Displays a professional outgoing warm and helpful attitude - Possesses compassion for dealing with people who are ill and need help - Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager - Work under pressure; assess, respond, and communicate issues in a timely manner - Communicate clearly with patients and coworkers through the telephone, email, and in-person - Interpret and apply clinical and non-clinical policies and procedures PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS Requires sitting and standing associated with a normal office environment; travel within the Metro area required.Qualifications

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Reporting to and working under the general direction of a Manger or Senior Manager, Collections staff in Patient Billing Solutions (PBS) primarily initiate contact with guarantors seeking to resolve outstanding self-pay account balances. Contacts are generally by phone, written correspondence, and/or email Staff also respond to in-bound patient contacts that are in response to an automated collection notice (auto-dialer or automated letter) in response to other patient contact letters regarding payment plans, Coordination of Benefits or other issues preventing an insurance payment. Account resolution takes many forms including securing payments, updating account information, making appropriate adjustments, initiating refunds, or initiating reviews by other teams in Revenue Cycle Operations including the professional billing teams. Account information updates include demographic and financial information. Work is primarily driven by system-based work queues within EPIC. Staff will have some responsibility to answer phone calls via an Automated Call Distribution (ACD) process. Account resolution typically requires expertise in multiple modules in Epic, HB/PB accounts, CRM Registration/ADT and Credit Specialist training. Broad based knowledge of medical billing and insurance processing is preferred. Staff must be diligent in following HIPAA Privacy guidelines and follow all applicable MGB policy and procedures. The primary goal of PBS is to resolve the guarantor’s concerns focusing on providing excellent customer service that enhances the guarantor’s overall experience with MGB. Principal Duties and Responsibilities - Contact the guarantor for accounts in assigned work queues with the goal of clearing the accounts in a timely manner. Initial contact is by phone which may require leaving a message that meets privacy and security guidelines. - Respond to patient/guarantor concerns during any contact. These concerns may span a wide range of issues including payer denials, coding accuracy, secondary billing, Coordination of Benefits, verification of co-payments/co-insurance/deductibles and verification/updates to demographic/insurance information. The overall goal is to validate the guarantor balance and ensure that the guarantor understands the reasons for the balance. Verification process often includes contacting other departments at MGB including hospital and professional billing teams generally via Epic bases WQ and CRM processes. - Representative must be fully versed in MGB Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing payments, initiating Financial Assistance application. Representative must follow guidelines to ensure MGB compliance with MA collections regulations. Ensure required documentation of issues is complete, accurate, and timely. Insure the review of all relevant information to resolve patient account issues/complaints. Protect and preserve confidentiality and integrity of all information according to MGB HIPAA confidentiality policy - Maintain assigned guarantor payment plans to ensure that payments are made regularly and resolve issues with suspended or rejected payment methods attached to auto-pay payment plans. Follow up on assigned accounts which may require that the patient be contacted to update their payment plan including adding new accounts to the payment plan. - Begin designated guarantor contacts by creating a ‘CRM’ folder to classify the reason for the contact. Seek to identify root cause(s) of guarantor/patient inquiries and document them as part of the CRM process. Follow up on individual issues CRM’s to assure they are completed. Flag unusual items or trends and alert the supervisor or manager if there are sensitive issues. - Access information from a range of supporting systems or information sources including, but not limited to, document imaging (OnBase), eligibility verification systems (NEHEN, payer web sites) and other document backup (SharePoint) to identify root cause issues - Provide timely, professional, and accurate account review, analysis, and resolution of patient inquiries through review of account history, third party billing activity and analysis of payments and adjustments. Seek expert assistance from other departments such as Coding, Third Party Billing/Follow Up, Revenue Control/Cash Processing, and Group Practice Billing Managers by making appropriate inquiries through established channels, generally using Account Activities/CRM. - Whenever possible, resolve issues during the initial patient contact. Verify the patient’s fiscal and demographic information at every opportunity and make appropriate updates to various billing systems to ensure claims are processed appropriately. Resolve complex issues with minimal external or supervisory involvement. - Use department SharePoint tool as needed to initiate a Privacy Incident. - Understand liability claims, legal basics, medical terminology, a general knowledge of the MGB network hospitals including major variations in administrative protocols as well as key industry issues. - Follow guidelines to correctly assess HSN Surcharges for applicable services. Respond to guarantor questions regarding the nature of the surcharge. - Supports and demonstrates the values of PHS and affiliates by conducting work activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive can-do attitude. Represents a team perspective and willingness and collaborate with others. Enthusiastically promote a cooperative team environment. - Specific Accountabilities: Work a minimum of 5 Guarantor accounts (MRN)/per hour for every hour logged into the Epic (assigned work queue) system. Expected to maintain 100% productivity on a monthly average. o Maintain an average score of 90% for all quality assurance reviews that are typically performed. Qualifications High School diploma or GED equivalent required. Associates Degree preferred but not required. Epic billing systems knowledge preferred Bilingual Spanish/English preferred Effective communication, organizational and problem-solving skills required. 1-3 years’ relevant experience in customer service or collections in a health care setting desired. A combination of education and experience may be substituted for requirements Additional Job Details (if applicable) • M-F Eastern Business hours required for remote role • Quiet, secure, stable, compliant work station required Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $25.28/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care - University Healthcare Alliance job. A Brief Overview Under general supervision, the PAR handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SMP departments/clinics. The PAR staff within SMP contact centers are responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires. The PAR II performs PAR I duties, in addition, acquires job skills to complete substantive assignments/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate actions; executes work in an assigned area to develop expertise needed to be fully functional in an assigned specialty area/clinic. Locations Stanford Health Care - University Healthcare Alliance What you will do - C-I-CARE - Executes world class practices of service and patient care in support of C-I-CARE standards. - Uses C-I-CARE templates and the following components for all communication with patients and staff: - CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.) - INTRODUCE yourself and your role - COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient - ASK permission before entering a room, examining a patient or undertaking an activity - RESPOND to patient’s questions or requests promptly; anticipate patient needs - EXIT courteously with an explanation of what will come next - Job Scope - Performs independently all of Level I, in addition, but not limited to the following: - Registers new patients, schedule new or follow-up appointments and updates existing patient accounts in a courteous and professional manner in accordance with performance standards. - Identifies accepted insurance plans and those requiring referrals, obtains and updates insurance information if necessary. - Resolves any system red flags as they are encountered. - Responds to a high-volume of incoming and outgoing telephone calls and faxed referrals to coordinate care. - Assists patients with general questions. - Facilities communication between the patients and the physician or clinic. - Delivers basic knowledge regarding clinic-specific processes. - Accurately documents and routes calls to the appropriate department(s). - Follows documented protocols and guidelines while utilizing reference documents and resources. - Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards. - Manages EHR in-basket(s), work queues, CRM, telephone encounters and referrals. - Floats as needed. - Provides orientation and training to new staff as assigned. - Serves as a job expert in assigned areas, taking on additional special assigned duties. - Delivers consistent high-level of customer service by using CI-Care principles. - Meets all regulatory and compliance standards. - Knowledge - Same as Level I and, in addition: - Requires the ability to apply knowledge to perform work. - Prioritizes own tasks. - Ability to independently check in-basket(s), and responds to patient and care team messages. - Fully proficient in Electronic Medical Record System. - Level of Supervision - Continues to develop knowledge and skills. Work is reviewed for accuracy and completeness. - Assignments are selected to provide increased complexity and variety within the specialty area. - All other duties as assigned including department-specific functions and responsibilities: - Performs other duties as assigned and participates in organization projects as assigned. - Adheres to safety, P4P’s (if applicable), HIPAA and compliance policies. Education Qualifications - High school graduate or equivalent required. Experience Qualifications - One (1) to three (3) years of related experience required. - One (1) to three (3) years of call center, and/or patient access experience preferred. - EPIC experience preferred. Required Knowledge, Skills and Abilities - Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication. - Ability to maintain composure during challenging interpersonal interactions. - Legible handwriting. - Basic math skills. - Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information into practice management system and EHR. - Proficient user for clinical computer systems. - Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow. - Ability to work with others in a flexible, cooperative manner. Physical Demands and Work Conditions Physical Demands - Constant Sitting. - Frequent Walking. - Occasional Standing. - Occasional Bending. - Occasional Squatting. - Occasional Climbing. - Occasional Kneeling. - Seldom Crawling. - Constant Hand Use. - Constant Repetitive Motion Hand Use. - Frequent Grasping. - Occasional Fine Manipulation. - Frequent Pushing and Pulling. - Occasional Reaching (above shoulder level). - Frequent Twisting and Turning (Neck and Waist). - Constant Vision (Color, Peripheral, Distance, Focus). Lifting - Frequent lifting of 0 - 10 lbs. - Occasional lifting of 11 - 20 lbs. - Seldom lifting of 21 - 30 lbs. - Seldom lifting of 31 - 40 lbs. - Seldom lifting of 40+ lbs. Carrying - Frequent lifting of 0 - 10 lbs. - Occasional lifting of 11 - 20 lbs. - Seldom lifting of 21 - 30 lbs. - Seldom lifting of 31 - 40 lbs. - Seldom lifting of 40+ lbs. Working Environment - Occasional Driving cars, trucks, forklifts and other equipment. May be required to drive personal vehicle to sites. - Constant Working around equipment and machinery. Office equipment (computers, phones, fax, copy machines, printers, 10-key, etc.) - Seldom Walking on uneven ground. - Seldom Exposure to excessive noise. - Seldom Exposure to extremes in temperature, humidity or wetness. - Seldom Exposure to dust, gas, fumes or chemicals. - Seldom Working at heights. - Seldom Operation of foot controls or repetitive foot movement. - Seldom Use of special visual or auditory protective equipment. - Seldom Use of respirator. - Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc.. Blood Borne Pathogens - Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment Travel Requirements - 10% travel: These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: - Know Me: Anticipate my needs and status to deliver effective care - Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health - Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $27.07 - $34.52 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.