• Collaborating on user experience planning. • Consulting with clients and a range of team members. • Leading meetings with clients to understand requirements. • Identifying capabilities/services for end users. • Researching and identifying existing content and missing content to support the system development. • Creating/designing wireframes, process flows, user personas, and journey maps. • Use storyboarding, task analysis, and user research tasks to capture and develop user requirements. • Conducting user research activities such as usability testing and surveys. • Follow up on any submissions from user research activities. • Assist with IT capabilities and support for meetings. • Providing overview presentations and Q&A talks for various client teams. • Working knowledge of accessibility requirements is a plus.

• Embedding the long-term design vision for support experiences at Monzo, shaping how customer-facing journeys, internal systems, and human service connect into one coherent ecosystem. • Leading large, end-to-end design initiatives across ambiguous problem spaces, spanning AI-enabled help experiences, internal tooling, and operational workflows. • Designing with a service mindset, understanding what happens beyond the interface and shaping the real-world impact of your design decisions. • Designing across touchpoints; from the app, to the phone, to human support. • Navigating tradeoffs and guiding strategic decisions in an opinionated way. • Coaching the other Ops Collective designers by helping them to embed the vision in their work, running design crits and supporting them to shape their work. • Continuing to raise the bar for design craft and product excellence at Monzo, ensuring your work is a benchmark for quality and innovation across the organisation and our industry. • Partnering with cross-functional leaders to define and execute product strategies that translate into actionable plans you help build and ship. • Proactively addressing systemic challenges, reducing complexity, and creating better conditions for teams to deliver impactful work. • Acting as a visible ambassador for Design, sharing your work and its impact across the company to maintain Design’s place at the heart of Monzo. • Mentoring and levelling up designers across the discipline, fostering a culture of growth, collaboration, and belonging.

• By partnering with cross-functional teams and customers, you will turn your insights into delightful products in a creative environment that requires proven leadership skills and the ability to execute a creative vision. • Set design requirements based on information from internal teams and user research. • Identify new product improvement opportunities. • Analyze how a new product satisfies market needs and consumer preferences. • Stay up to date on current industry trends and market conditions. • Coordinate with other design team members to ensure consistent and accurate communication. • Modify and revise existing designs to meet changing customer preferences. • Work closely with product engineers to suggest improvements for products and processes. • Present product design ideas to cross-functional teams and senior leadership.

• Lead learning activities in class and facilitate the learning experience • Assign practical UI/UX design projects • Guide students through the design process • Develop fair evaluation criteria, provide constructive feedback on assignments • Committed to students long-term success • Providing mentorship, direction, and sharing knowledge by interacting with students on a daily basis • Encourage critical thinking and problem-solving