• Provide remote customer service, support, and training; • Serve clients with diverse profiles and businesses both proactively and reactively; • Monitor and support projects using agile methodologies.

• Act as the face of the company on social media and phone calls • Help solve queries from customers

• Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations • Provides knowledgeable, friendly and eloquent customer service • Experience working with users to identify the best solution

• Providing contact center services from home • Supporting some of the largest companies in the world • Documenting all issues, resolution and follow up actions • Learning about products and services to accurately and efficiently resolve customer inquiries on the first contact