• Handle high amounts of live chat and phone calls • Identify and evaluate customers’ needs to deliver satisfaction • Provide accurate, valid and comprehensive information • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers

• Handle high amounts of live chat and phone calls • Identify and evaluate customers’ needs to deliver satisfaction • Provide accurate, valid and comprehensive information • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers

• Answer any messages coming from our ads with a response time of less than 1 business day (during business hours on weekdays, this should be less than 1 hour). • Organize messages in inbox and tracker with proper status. • Nurture any leads generated to make sure they convert based on the optimal conversion event for the client. • Monitor comments and address customer questions (based on the client's chosen package). • Add and/or update existing FAQs and response templates to fit the client's needs. • Provide reports or insights with customer behavior in messages and add suggestions on what could be improved.

Benefits: - Bonus based on performance Customer Service Representative (Remote) Mueller Landscape Inc. is a family-owned landscaping company serving homeowners in San Diego County since 1982. We are looking for a reliable remote team member to assist customers by answering incoming calls, helping with service requests, and following up with customers after estimates. This role focuses on customer service, communication, and organization. The ideal candidate enjoys speaking with customers, keeping information organized, and being part of a small professional team. Experience working with service-based CRM systems (Copilot/HomeWorks, Jobber, ServiceTitan, Housecall Pro, or similar) is a plus. We work primarily with residential homeowners and use Copilot (now HomeWorks) CRM to manage customer communication and scheduling. This role involves consistent phone communication throughout the day and is best suited for someone who enjoys speaking with customers regularly. Our customers often stay with us for many years, so professionalism and friendly communication are very important. This is a remote position.