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Effective, recognized digital rehabilitation combined with personal therapeutic care - independent of time & location!
Customer Support Representative, B2B
Location
Germany
Posted
65 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Representative, B2B
Caspar Health
• Customer communication & support – handle inquiries via email, phone and ticketing systems promptly and with a solution-oriented approach • Data management & CRM – maintain and manage customer accounts in Salesforce • Reporting & analysis – create and analyze reports using Salesforce, Tableau and Google Sheets • Customer training & platform adoption – support the planning and delivery of training sessions • Collaboration & cross-functional coordination – develop and refine processes together with Sales, Marketing and Customer Success • Documentation & optimization – maintain internal work instructions and drive process improvements
Job Requirements
- Experience in customer support, ideally in a B2B or SaaS environment
- Confident and experienced use of digital tools and systems
- Ability to quickly learn new applications (e.g., CRM systems like Salesforce, reporting tools like Tableau and Google Sheets)
- Ability to manage multiple tasks and requests simultaneously
- Very good German (C1) and good English skills, both written and spoken
Benefits
- Remote-first with flexible working hours – optional office in Berlin Mitte or up to 90 days per year outside Germany
- Monthly home office allowance
- Additional meal subsidy
- 30 days of vacation per year
- Budget for training, conferences & coaching tailored to your potential and development goals
- High level of ownership & decision-making autonomy
- Access to all Caspar offerings for mental and physical health
- Group sports sessions, an always-stocked drinks fridge & a good sense of humor
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