Job Closed

This listing is no longer active.

Caspar Health logo
Caspar Health

Effective, recognized digital rehabilitation combined with personal therapeutic care - independent of time & location!

Customer Support Representative, B2B

Location

Germany

Posted

65 days ago

Salary

0

Seniority

Senior

GermanEnglishTableau

Job Description

Customer Support Representative, B2B

Caspar Health

• Customer communication & support – handle inquiries via email, phone and ticketing systems promptly and with a solution-oriented approach • Data management & CRM – maintain and manage customer accounts in Salesforce • Reporting & analysis – create and analyze reports using Salesforce, Tableau and Google Sheets • Customer training & platform adoption – support the planning and delivery of training sessions • Collaboration & cross-functional coordination – develop and refine processes together with Sales, Marketing and Customer Success • Documentation & optimization – maintain internal work instructions and drive process improvements

Job Requirements

  • Experience in customer support, ideally in a B2B or SaaS environment
  • Confident and experienced use of digital tools and systems
  • Ability to quickly learn new applications (e.g., CRM systems like Salesforce, reporting tools like Tableau and Google Sheets)
  • Ability to manage multiple tasks and requests simultaneously
  • Very good German (C1) and good English skills, both written and spoken

Benefits

  • Remote-first with flexible working hours – optional office in Berlin Mitte or up to 90 days per year outside Germany
  • Monthly home office allowance
  • Additional meal subsidy
  • 30 days of vacation per year
  • Budget for training, conferences & coaching tailored to your potential and development goals
  • High level of ownership & decision-making autonomy
  • Access to all Caspar offerings for mental and physical health
  • Group sports sessions, an always-stocked drinks fridge & a good sense of humor

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