• Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners regarding short term and long-term strategic objectives, effectively communicating where Sound can provide a solution. • Build strong relationships with the C-Suite at each hospital partner as assigned, reporting on and checking in on performance on monthly basis • Final oversight for day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of direct reports and central office departments • Coordinate with Director of Clinical Performance content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions. • Reviewing content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed • Actively participating in Monthly Operating Reviews, proactively reviewing site financial statements for accuracy and trends to explain financial performance. • Identifying and understanding the impact of variances and enact plans with DCMO to address negative variances. • Developing and managing annual budgets with responsibility for P&L performance for programs as assigned • Working in the pursuit of new business. • Coordinating individual efforts for new business with Business Development, DCMO(s), SVP • Completing due diligence and site design for new partners. • Creating or reviewing proposals for new business and expansion of current business, including financial proformas. • Understanding the financial and operational impacts of program changes as well as pricing, including supporting or leading contract negotiations and new site implementations in conjunction with main office departments, DCMO and SVP • Leading new site implementations in conjunction with central office teams • Supporting the Director, Clinical Performance in their development and execution of clinical processes • Hiring, training and developing a team of practice managers • Managing and tracking reconciliation dates, upside performance quality bonus, contract renewal timelines, and annual escalator anniversary dates in a timely manner • Appropriate escalation of issue/concerns to DCMO & SVP

What You'll Do Talent Advisor, Technology & Customer Operations (TCO) Help shape how Avalara scales its technology and customer organizations. Avalara is growing its global Technology & Customer Operations organization, and we’re looking for a senior talent leader who can help ensure that growth happens with clarity, intention, and speed. The Talent Advisor, TCO is a strategic role embedded with Avalara’s Technology and Customer Operations leadership teams. This position partners directly with senior leaders across Engineering, IT, Customer Experience, Customer Support, Professional Services, and Customer Onboarding to shape hiring strategy, provide market insight, and guide critical talent decisions across a global organization of roughly 3,500 employees. This role blends strategic talent advisory with hands-on recruiting for a small number of high-impact roles, ensuring Avalara continues to attract exceptional leaders and specialized talent while scaling as an AI-first, globally connected company. #LI-Remote What Your Responsibilities Will Be Serve as a strategic talent partner to TCO leadership - Partner with leaders across Engineering, IT, and Customer Operations to understand business priorities and evolving talent needs - Help translate product, technology, and customer growth plans into thoughtful hiring strategies - Provide talent market insight, competitor benchmarks, and hiring intelligence to inform leadership decisions - Participate in planning cycles and leadership rhythms as the talent strategy partner Guide strategic hiring and talent decisions - Advise leaders on role design, hiring priorities, and talent availability across global markets - Deliver talent mapping insights and pipeline visibility for critical technical and customer-facing capabilities - Support thoughtful, structured hiring decisions across senior and specialized roles Lead select high-impact searches - Personally lead recruiting for a targeted set of niche roles where senior judgment and expertise are required - Partner with hiring leaders on search strategy, candidate calibration, and final hiring decisions - Deliver a high-quality candidate experience that reflects Avalara’s culture and values Bring talent insight to the organization - Leverage talent intelligence, market data, and emerging trends to guide hiring strategy - Partner closely with HR Business Partners, Finance, and TA colleagues to align hiring plans with business priorities - Help strengthen scalable recruiting practices as Avalara continues to grow globally What You'll Need to be Successful - 10+ years of experience in talent acquisition within a high-growth technology or SaaS environment - Deep experience recruiting for technical and customer-facing roles including Engineering, IT, Customer Experience, Support, or Professional Services - Demonstrated ability to partner with senior business leaders as a trusted advisor on hiring strategy and talent decisions - Strong understanding of how technology and customer organizations scale and the talent capabilities required to support growth - Ability to translate talent market insight into practical recommendations for business leaders - Excellent communication, stakeholder management, and judgment Why This Role Matters This role represents an evolution in how Talent partners with the business at Avalara. As a Talent Advisor, you will work directly with senior leaders to help shape how Avalara grows its technology and customer organizations bringing insight, judgment, and market perspective to the most important talent decisions facing the company. Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

**Key Responsibilities:** - Deal Desk Management - Deal Structuring: Act as the primary point of contact for Sales to provide guidance on pricing, commercial terms, and complex deal structures. - Approval Workflow: Enforce and streamline the quote-to-contract approval process, ensuring all deals comply with internal policies. You will facilitate approvals for high-stakes deals, ensuring the CFO or VP of Sales has the context and data needed for rapid sign-off. - Contract & Pricing Integrity: Review Order Forms, contracts, and quotes for accuracy before they are sent to customers. Ensure quotes meet minimum margin or MRR requirements and that aggressive discounting is justified by strategic value. - Guided Selling: Assist the sales team in selecting correct product bundles and SKUs, ensuring mandatory add-ons are included and pricing dependencies (like volume-based tiers) are triggered accurately. - Custom Terms Audit: Identify and flag custom requests, such as non-standard payment terms, free trial clauses, or custom SLA commitments. - Deal Operations (Deal Ops) - SOW & Quote Reconciliation: Verify that the Technical Scope matches the Commercial Quote by cross-referencing Presales Statements of Work (SOW) with Order Forms to ensure consistency. - Technical Validation: Confirm that the products or packages (SKUs) selected by the Account Executive are commercially accurate and technically consistent with the opportunity's constraints. - CPQ Support & Hygiene: Serve as the subject matter expert for Sales reps navigating the CPQ environment, providing real-time troubleshooting for configuration errors. Partner with RevOps to ensure the CPQ tool reflects the latest price books and discounting rules. - Process Improvement: Identify bottlenecks in the sales cycle and implement automated workflows to reduce friction for the sales team. - LATAM Regional & Partner Support - Regional Commercial Liaison: Act as the primary Deal Desk point of contact for strategic LATAM-based partners. - Bilingual Support: Provide high-touch support in Spanish (Required) and Brazilian Portuguese (Strongly Preferred), translating complex commercial logic into clear guidance for partners and local sales teams to accelerate sales cycles, including for complex RFPs and open bids.

• Take charge of office and admin work to support team members in various regions. • Assist in financial management from bookkeeping, accounting, tax, etc., with external financial teams. • Conduct legal research and analysis to support the development of the product. • Work with founders for team recruiting and build up team benefits system and team culture. • Assist in executing business and branding strategies.