Recruitment and Staffing company with users, clients & team members from all over Europe.
Customer Support Specialist
Location
Greece
Posted
71 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Specialist
Speakit
• Act as the first point of contact for all the Polish-speaking customers • Identify and assess customers’ needs to achieve satisfaction • Assist customers to manage/secure their account & passwords • Resolve customers’ online store post-sales requests • Deliver high-quality support • Manage large amounts of incoming calls & emails • Build sustainable relationships and trust with customer accounts • Handle customer complaints, provide appropriate solutions
Job Requirements
- Native-level or near-native level in Polish language, along with good English skills
- Tech savvy, curious and problem-solving acumen
- Able to identify technical issues and suggest immediate solutions to clients
- Provide systematic assistance to customers in a communicative manner
- High School Diploma holder
- Flexible to work night shifts/ weekend shifts (if applicable)
- Active listener
- Prior customer support experience would be an advantage
Benefits
- Excellent salary
- 14 salaries
- Performance-based bonus
- First-class ongoing training and development
- Remote opportunities all over Greece
- Career development opportunities
- Relocation package in case you reside outside of Greece
- Employee relations team to assist you with integrating the Greek lifestyle & culture
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