• Lead, mentor, and manage 5-10 Implementation team members, ensuring high performance and meeting team objectives. • Provide ongoing training and development opportunities for the team, fostering a culture of continuous learning and improvement. • Set clear goals and performance expectations for the team, ensuring alignment with departmental and organizational objectives. • Oversee the end-to-end onboarding and implementation process for clients, including effective resource allocation, workload balancing and ensuring successful deployment of Radicle Health’s solutions on time and within scope. • Collaborate with clients to understand their specific needs and ensure the implementation plan is aligned to meet their business objectives. • Act as an escalation point for any complex implementation issues, ensuring quick resolution and maintaining high client satisfaction. • Lead the onboarding process for new clients when required, ensuring a smooth and timely transition from sales to full product implementation. • Continuously assess and refine the implementation process to ensure efficiency, scalability, and alignment with client needs. • Identify areas for automation and process improvement, reducing time-to-value for clients while maintaining quality. • Implement best practices for project management and resource allocation, optimizing team performance, and reducing project delays. • Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication and alignment during the implementation process. • Act as a subject matter expert in support of ongoing implementation strategies. • Ensure that clients are fully satisfied with the implementation process, conducting regular check-ins during the implementation phase to gather feedback and address any concerns or challenges, and achieving a smooth transition to using Radicle Health's solutions effectively.

• Develop integrated strategies across traditional Search and AI-driven search channels • Drive strategic direction of the Search Marketing channel to ensure maximum visibility, efficiency, and ROI • Establish standards, focus areas, core KPIs, and SLAs for vendor partners • Evaluate vendor partners across the Lithia dealer network while planning and executing quarterly audits • Implement tracking solutions across web assets (GA4, GTM, pixels, tags) to ensure reliable data capture and reporting • Oversee Google partnership as well as corresponding platforms including Google Ads, Google Merchant Center, YouTube, etc. • Negotiate competitive fee structures with on-program Search partners • Identify, test, and implement new search tactics, automation, and optimization techniques • Manage and optimize campaigns across Google Ads, Bing Ads, and other relevant platforms • Oversee keyword segmentation, bidding strategies, audience targeting, and creative testing • Adapt content and paid strategies for emerging AI search experiences (e.g., SGE, OpenAI Search, Chat-based retrieval systems) • Guide teams in prompt-driven optimization, structured content development, and AI-friendly strategies • Evaluate and integrate AI tools for workflow enhancements, content generation, insights, and automation • Analyze channel performance and deliver actionable insights • Build dashboards, reporting frameworks, and experiment analyses • Translate data into clear strategic recommendations • Collaborate with Media, Content, Analytics, and Creative teams • Provide search input for landing pages, site architecture, and campaign planning • Educate teams on evolving search and AI trends and recommend best practices to improve performance

• Lead end-to-end delivery of complex enterprise and AI-enabled projects, including scoping, planning, timeline creation, and cross-functional coordination. • Drive partner-facing meetings with clear agendas, structured discussions, and strong follow-through to ensure decisions and next steps are well defined. • Maintain alignment across stakeholders by reviewing team output, tracking delivery progress, and producing concise status updates for leadership. • Facilitate internal prioritization by translating partner needs into clear requirements and partnering with product and engineering on tradeoff decisions. • Collaborate across Product, Design, Engineering, QA, Marketing, Operations and Customer Success to resolve cross-functional issues and ensure delivery of cohesive, impactful product experiences. • Plan and execute software releases, including runbook reviews, partner communication, coordination of release activities, and validation steps. • Partner with the Enterprise Support team by tracking client/user issues, escalating urgency when needed, and driving timely resolution. • Design and implement delivery frameworks, processes, and playbooks that scale across multiple partners and product lines. • Document best practices and lessons learned to improve delivery quality, consistency, and efficiency over time.

• Lead end-to-end delivery of complex enterprise and AI-enabled projects, including scoping, planning, timeline creation, and cross-functional coordination. • Drive partner-facing meetings with clear agendas, structured discussions, and strong follow-through to ensure decisions and next steps are well defined. • Maintain alignment across stakeholders by reviewing team output, tracking delivery progress, and producing concise status updates for leadership. • Facilitate internal prioritization by translating partner needs into clear requirements and partnering with product and engineering on tradeoff decisions. • Collaborate across Product, Design, Engineering, QA, Marketing, Operations and Customer Success to resolve cross-functional issues and ensure delivery of cohesive, impactful product experiences. • Plan and execute software releases, including runbook reviews, partner communication, coordination of release activities, and validation steps. • Partner with the Enterprise Support team by tracking client/user issues, escalating urgency when needed, and driving timely resolution. • Design and implement delivery frameworks, processes, and playbooks that scale across multiple partners and product lines. • Document best practices and lessons learned to improve delivery quality, consistency, and efficiency over time.