• Monitor and maintain our existing infrastructure in AWS (EKS, EC2, IAM etc.) • Monitor, maintain, secure and ensure resilience of our internal tools (Artifactory, Harbor, Argo, Grafana, Prometheus etc.) • Support engineering teams with CI/CD setup, optimizations, monitoring, and ad-hoc DevOps requests • Drive tool evaluation and R&D to continuously improve reliability, automation, and operational efficiency • Assist with secure, air-gapped deployments in customer environments • Track infrastructure usage and costs; provide capacity planning and forecasts

• Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization) • Maintain and monitor hybrid infrastructure (servers, Linux/Windows, Kubernetes, AWS, storage, backups, VMware) • Automate processes with Ansible, Terraform; manage system configurations • Handle tickets in a 24/5 environment, participate in Scrum ceremonies • Support Windows-to-Linux migration, create documentation, and contribute to infrastructure projects

• Improve page load times, server response, and prevent outages. • Configuration, support, troubleshooting, and optimization. • Linux server administration (configuration, troubleshooting, and optimization). • Management and optimization of Nginx for high performance. • Monitoring and troubleshooting using Zabbix or similar tools. • Infrastructure management on Oracle Cloud and Google Cloud platforms. • Configuration and optimization of Cloudflare (CDN, caching, performance, and DNS). • Automation of processes and infrastructure to reduce manual intervention. • Continuous performance improvement (load times, response, and stability).

• Build the automation tools that ensure our internal and external customers receive resources quickly and efficiently while making our team’s lives easier • Work closely with engineering teams to deliver a high quality product to our customers that meets all of their needs • Aim for at least 99.9% uptime across all of our managed customers • Work on several major projects including automating parts of our infrastructure, creating new monitors and alerts, creating new tooling for both team consumption and company consumption, etc. • Take ownership of Lucidworks’ company-wide cloud-first initiative by making the onboarding process for new customers as smooth as possible for them • Engage with team members in a fast-paced, Agile environment • Collaborate effectively with international development teams • Uphold the core values, policies, and procedures of Lucidworks • Maintain a consistent work schedule, including a 1:00 PM – 9:30 PM shift and availability to work at least one weekend day per week and an on-call schedule.