• Own Commercial Reporting & Performance Visibility • Take primary ownership of core commercial reporting across bookings, pipeline, conversion, productivity, attainment, and forecast accuracy • Build and maintain executive-level dashboards and reporting frameworks • Ensure a single source of truth across Sales performance metrics • Drive consistent KPI definitions across Sales, Marketing, and Finance • Surface trends, risk signals, and performance gaps proactively • Own Forecast Governance & Revenue Modeling • Own weekly forecast cadence and pipeline inspection processes • Build and maintain revenue forecasting models and scenario analyses • Conduct variance analysis and identify risk drivers early • Improve forecast accuracy and reduce variability quarter over quarter • Drive Territory Planning & Capacity Modeling • Design and refine territory segmentation and account distribution models • Partner with Sales leadership to optimize coverage and balance opportunity • Build capacity and productivity models to inform quota setting and headcount planning • Conduct white-space and market opportunity analysis • Continuously evaluate territory performance and recommend adjustments • Own Sales Tech & Systems Effectiveness • Serve as primary owner of Salesforce effectiveness and data integrity • Ensure adoption and optimization of core sales tech stack • Identify workflow inefficiencies and implement scalable system improvements • Maintain clear process documentation and lifecycle governance standards • Partner with cross-functional stakeholders on system enhancements and automation • Strengthen Sales Process & Operating Discipline • Design and refine scalable sales processes across segments • Maintain rules of engagement and territory governance frameworks • Support launch readiness for new products and pricing • Improve CRM hygiene and compliance standards

• Own Sales Onboarding & Ramp Performance • Design and evolve onboarding programs for SDRs and AEs • Define ramp milestones tied to activity, pipeline creation, and bookings • Track time-to-productivity, first meeting, and first deal metrics • Continuously refine onboarding programs based on performance data • Improve Pipeline Creation & Conversion • Partner with Sales Ops and Revenue Intelligence to identify funnel gaps • Build targeted enablement programs to improve stage progression and win rates • Reinforce qualification standards and SDR → AE handoffs • Strengthen discovery, positioning, and deal execution across the funnel • Drive Sales Readiness & Execution • Lead readiness programs for new products, pricing changes, and GTM motions • Equip teams with messaging frameworks, competitive positioning, and objection handling • Ensure consistent adoption of sales processes, tools, and best practices • Enable Front-Line Managers • Develop coaching frameworks and inspection guides • Embed enablement into forecast and pipeline review cadences • Support leaders in driving deal quality, pipeline discipline, and execution consistency • Standardize Sales Plays & Execution • Build and maintain playbooks for pipeline generation and deal progression • Define best practices for outbound, inbound conversion, and late-stage deal strategy • Create repeatable, scalable sales motions across segments and regions • Measure Impact & Continuously Improve • Track ramp speed, pipeline creation, conversion rates, and win rates • Tie enablement initiatives directly to pipeline and revenue outcomes • Continuously refine programs based on performance insights and data

Job Purpose: The Director of Channel Sales & Operations is responsible for the operational execution, enablement, and ongoing support of the company’s channel partner ecosystem. This role serves as the connective tissue between Channel Sales leadership, partners, and cross-functional teams, ensuring partner programs, tools, and processes are executed consistently and effectively. This role blends channel sales support and channel operations management, focusing on partner onboarding, enablement, program governance, partner portal adoption, and performance visibility. Responsibilities: Channel Program Execution & Operations: • Support execution and ongoing management of the channel partner program • Maintain program documentation, playbooks, and operating cadences • Translate channel strategy into repeatable operational processes Partner Enablement & Readiness: • Manage partner onboarding and readiness initiatives • Coordinate training, certifications, and sales tools • Track partner enablement metrics Partner Portal & Tooling: • Own partner portal content, usability, and adoption • Manage deal registration, reporting, and CRM integrations • Drive adoption of digital tools and platforms Sales Support & Performance: • Support Channel Sales Managers with reporting and pipeline visibility • Monitor partner performance and compliance • Prepare insights for channel leadership Cross-Functional Collaboration: • Partner with Marketing, Operations, Finance, and Enablement teams • Act as liaison between partners and internal stakeholders Knowledge Skills and Experience: - Work Experience: 8+ years of channel sales, channel operations, or partner management - 3+ years management experience. - Bachelors Degree strongly preferred in Marketing or Business. Annual compensation offered will be based on several variables including geographic location, work experience, education, and skills/ achievements, and will be mutually agreed upon at the time of offer. Hiring Salary Range $275 - $325 CAD Objectif du poste : Le/la Directeur(trice), Ventes partenaires et opérations est responsable de l’exécution opérationnelle, de l’activation et du soutien continu de l’écosystème de partenaires de distribution de l’entreprise. Ce rôle agit comme un lien clé entre la direction des ventes partenaires, les partenaires et les équipes transverses, afin d’assurer une mise en œuvre cohérente et efficace des programmes, outils et processus destinés aux partenaires. Ce poste combine le soutien aux ventes partenaires et la gestion des opérations partenaires, avec un accent particulier sur l’intégration des partenaires, leur habilitation, la gouvernance des programmes, l’adoption du portail partenaires et la visibilité de la performance. Responsabilités : Exécution et opérations des programmes partenaires : - Soutenir l’exécution et la gestion continue du programme de partenaires - Maintenir la documentation des programmes, les guides opérationnels et les cadences de fonctionnement - Traduire la stratégie partenaires en processus opérationnels reproductibles Habilitation et préparation des partenaires : - Gérer les initiatives d’intégration et de préparation des partenaires - Coordonner les formations, certifications et outils de vente - Suivre les indicateurs de performance liés à l’habilitation des partenaires Portail partenaires et outils : - Être responsable du contenu, de la convivialité et de l’adoption du portail partenaires - Gérer l’enregistrement des opportunités, les rapports et les intégrations CRM - Favoriser l’adoption des outils et plateformes numériques Soutien aux ventes et performance : - Soutenir les responsables des ventes partenaires à l’aide de rapports et d’une visibilité sur le pipeline - Surveiller la performance et la conformité des partenaires - Préparer des analyses et des indicateurs pour la direction des ventes partenaires Collaboration transversale : - Collaborer avec les équipes Marketing, Opérations, Finance et Habilitation - Agir à titre d’intermédiaire entre les partenaires et les parties prenantes internes Connaissances, compétences et expérience : Expérience professionnelle : - Plus de 8 ans d’expérience en ventes partenaires, opérations partenaires ou gestion de partenaires - Minimum de 3 ans d’expérience en gestion Formation : - Baccalauréat fortement souhaité en marketing ou en administration des affaires Rémunération : La rémunération annuelle offerte sera établie en fonction de plusieurs facteurs, notamment le lieu géographique, l’expérience professionnelle, le niveau de scolarité ainsi que les compétences et réalisations, et sera convenue d’un commun accord au moment de l’offre. Fourchette salariale à l’embauche : 275 000 $ à 325 000 $ CAD Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? - Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. - Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. - Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. - Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. - Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. - Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

• Program Management: Take ownership of the day-to-day management and delivery of our global and continuous revenue enablement learning programs. You will ensure a consistent and high-quality learning experience for all teams, regardless of location. • Content Curation & Delivery: Partner with our Coupa Learning Product Development team to manage and update existing enablement content who collaborate with subject matter experts to create new, relevant materials. You will also be responsible for delivering engaging training sessions, both in-person and virtually. • Logistics & Coordination: Work closely with leaders to coordinate training schedules, prepare participants for sessions, and handle the logistics of program delivery. This includes managing our learning platforms and ensuring all resources are easily accessible. • Data & Metrics: Track and analyze key metrics to understand the effectiveness of our programs. You will use this data to provide insights and make recommendations for improvement to leadership. • Continuous Improvement: Proactively gather feedback from trainers and participants to identify areas for improvement. You will work to continuously refine our programs to meet evolving business needs and industry standards. • Travel: This role requires up to 25% domestic and international travel to support in-person training events and team meetings.