DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As an Enterprise Customer Success Manager at Silverfort, you will own relationships with enterprise customers across onboarding, adoption, renewal, and growth. You will partner cross-functionally to drive customer value, build trusted relationships from practitioners to decision-makers, and represent the voice of the customer internally. Responsibilities - Own relationships with 30–40 enterprise customers, building trust-based partnerships and driving retention and expansion across the portfolio - Conduct regular check-ins, technical health checks, and executive business reviews to understand customer goals, address challenges, and align solutions to business needs - Identify expansion opportunities by aligning evolving customer needs with Silverfort’s product roadmap and strategic priorities - Develop and execute strategic account plans with clear objectives, milestones, and success criteria across the customer lifecycle - Collaborate with Customer Solution Specialists to onboard and implement Silverfort solutions, accelerate adoption, and reduce time to value - Analyze leading indicators of customer health, retention, and success to maximize value realization and support successful renewals - Advocate for customers internally by sharing feedback, surfacing feature requests, and influencing product and service improvements - Resolve customer concerns and escalations in partnership with cross-functional teams to protect satisfaction and strengthen the overall customer experience - Partner with Sales and Marketing to identify case studies and reference opportunities that support the broader Silverfort customer community Requirements - 5+ years of experience in post-sales, customer success, or account management roles - Experience managing enterprise customers, including accounts with six-figure ARR contracts - Strong technical aptitude, with credibility to engage customers, partners, and internal teams; cybersecurity or identity experience preferred - Business acumen with the ability to map value, identify renewal risk, and up-sell / cross-sell opportunities - Executive presence and experience building relationships with C-level stakeholders in Fortune 1000 environments - Strong communication, presentation, and active listening skills - High attention to detail and strong organizational skills across follow-up, project coordination, escalation management, and strategic alignment - Strategic mindset with experience assessing risk, uncovering opportunity, and guiding complex customer conversations - Knowledge of networking and information security; cybersecurity and cloud technologies background preferred - Familiarity with Linux and Windows environments, including Active Directory and Domain Controllers, preferred - Native-level German fluency required

• Own a portfolio of customer relationships, driving adoption, retention, and renewals. • Lead onboarding and customer training sessions to ensure quick, confident rollout across teams. • Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks. • Partner with Product and Engineering to surface customer insights and resolve issues efficiently. • Facilitate regular business reviews to demonstrate ROI and align on future goals. • Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow. • Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.

Company Cox Communications, Inc. Job Family Group Sales Job Profile Client Experience Manager II - CCI Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 50% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $76,600.00 - $114,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00. Job Description Customer Success Manager II    Job Summary  At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage.  As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.  Are you passionate about customer success and eager to make a real impact with cloud services? RapidScale is seeking a motivated Customer Success Manager II (CSM II) to join our dynamic team! In this role, you'll be the driving force behind our customer relationships, ensuring they receive maximum value from our cloud solutions. You'll proactively manage accounts, monitor service performance, and collaborate with internal teams to champion customer advocacy. As the primary point of contact for your assigned customers, you'll be their trusted advisor, helping them achieve their business goals and driving retention and renewal.    Key Responsibilities  - Develop and maintain strong customer relationships, acting as the main point of contact for assigned accounts  - Conduct regular service reviews, including Monthly and Quarterly Business Reviews (MBRs/QBRs)  - Monitor service performance and address any issues to ensure SLAs and KPIs are met  - Identify customer needs and recommend additional RapidScale solutions to enhance their cloud environments  - Work closely with Sales, Support, and Technical teams to improve service delivery and customer advocacy  - Advocate for customers internally, ensuring their feedback drives improvements  - Manage contract renewals and collaborate on expansion opportunities  - Track customer advocacy through surveys and proactively address any concerns    Qualifications  Minimum:   - Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field  - Experience in customer success, account management, or service delivery within a technology environment  -  knowledge of cloud computing, IT infrastructure, and managed services  - Experience managing escalations and improving customer retention  - Familiarity with Salesforce, ServiceNow, or similar CRM/ticketing systems  Preferred:   - Bachelor's degree in Business, Communications, or IT    Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law. Application Deadline: 05/30/2026

• Own strategic customer relationships across onboarding, adoption, expansion, and renewal. • Partner deeply with ML and data science teams to help them integrate Label Studio into their data pipelines and labeling operations. • Drive business value by identifying ways to reduce labeling cost and increase model performance through efficient workflows and better quality control, making usage recommendations aligned with customer business goals and strategic priorities. • Support usage expansion by aligning with customer technical goals, helping to operationalize labeling workflows as part of their standard practice, and advocating internally for required feature enhancements. • Establish yourself as a trusted technical advisor, providing best practices on annotation project setup, ontology design, human-in-the-loop processes, and data curation strategies.