• Manage the client relationship by overseeing everything from status calls to solution walkthroughs, feature training, and strategy sessions • Maintain timelines for regular client support requests • Responsible for client delivery • Partner with clients to understand their goals, objectives and grow their business • Contribute to the product feedback loop, providing requirements to Product and Engineering on how feedback should be incorporated into the requested feature • Identify areas for increased efficiency, from processes to frameworks and automated tools, operating under the belief that if you do something twice, you can find a more efficient approach • Collaborate with Product Management to provide requirements on new feature requests

• Develop meaningful relationships, rapport, and trust with our customers • Proactively provide recommendations that contribute to our customers developing compelling content and impactful virtual experiences • Provide exceptional customer support through various channels including video meetings, chat, email, phone, and in-person • Lead customer onboarding and training sessions on the Circuit Content Management System • Interpret, summarize, and present analytics to inform potential courses of action for customers • Explain new features and functionality to encourage adoption and usage • Discuss pain points and collect feedback from customers that can be shared with the product team • Craft compelling how-to content, documentation, help videos, and webinars/workshops to assist customers with using Circuit • Interact with customers to build case studies and thought leadership articles, to share knowledge and position Circuit an industry leader

Role Description Onapsis is on a mission to safeguard the most critical business applications that businesses depend on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available. You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals. Key Responsibilities: - Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts. - Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI. - Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments. - Expansion: Identify and assess expansion opportunities based on customer business objectives. Key Capabilities: - Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios. - Value Justification: Quantify cost savings and develop compelling value propositions. - Executive Advocacy: Build exceptional loyalty through executive-level advocacy. Qualifications - 7+ years’ experience in customer success at an on-premise/SaaS company. - Demonstrated ability to maintain high retention across a complex portfolio. - ERP experience (SAP, Oracle) and strong vulnerability management knowledge. - Experience managing customer success and sales processes using CRM software desired. - Fluency in German is required. Benefits - A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows. - A unique culture of high achievement and teamwork. - Supportive and humble colleagues who are the space's top problem solvers and innovators. - Financial security through competitive compensation and incentives. Location This is a remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands. Company Description Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant. - Headquartered in Boston with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, Texas USA, and now in Bucharest, Romania. - Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000. For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com .

DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As an Enterprise Customer Success Manager at Silverfort, you will own relationships with enterprise customers across onboarding, adoption, renewal, and growth. You will partner cross-functionally to drive customer value, build trusted relationships from practitioners to decision-makers, and represent the voice of the customer internally. Responsibilities - Own relationships with 30–40 enterprise customers, building trust-based partnerships and driving retention and expansion across the portfolio - Conduct regular check-ins, technical health checks, and executive business reviews to understand customer goals, address challenges, and align solutions to business needs - Identify expansion opportunities by aligning evolving customer needs with Silverfort’s product roadmap and strategic priorities - Develop and execute strategic account plans with clear objectives, milestones, and success criteria across the customer lifecycle - Collaborate with Customer Solution Specialists to onboard and implement Silverfort solutions, accelerate adoption, and reduce time to value - Analyze leading indicators of customer health, retention, and success to maximize value realization and support successful renewals - Advocate for customers internally by sharing feedback, surfacing feature requests, and influencing product and service improvements - Resolve customer concerns and escalations in partnership with cross-functional teams to protect satisfaction and strengthen the overall customer experience - Partner with Sales and Marketing to identify case studies and reference opportunities that support the broader Silverfort customer community Requirements - 5+ years of experience in post-sales, customer success, or account management roles - Experience managing enterprise customers, including accounts with six-figure ARR contracts - Strong technical aptitude, with credibility to engage customers, partners, and internal teams; cybersecurity or identity experience preferred - Business acumen with the ability to map value, identify renewal risk, and up-sell / cross-sell opportunities - Executive presence and experience building relationships with C-level stakeholders in Fortune 1000 environments - Strong communication, presentation, and active listening skills - High attention to detail and strong organizational skills across follow-up, project coordination, escalation management, and strategic alignment - Strategic mindset with experience assessing risk, uncovering opportunity, and guiding complex customer conversations - Knowledge of networking and information security; cybersecurity and cloud technologies background preferred - Familiarity with Linux and Windows environments, including Active Directory and Domain Controllers, preferred - Native-level German fluency required