Make a difference. Be happy. Grow your career. THE ROLE The Service Management CMDB Advisor possesses an advanced understanding of ITIL processes and principles and a highly technical knowledge of Configuration Management Database (CMDB) requirements. Responsibilities include implementing, configuring and maintaining all CMDB policies, processes, work instructions and activities. This will be done in compliance with the information technology infrastructure library (ITIL) framework. This role works with the teams necessary to define and implement all mechanisms needed to ensure full control of the Configurable Items and maintaining an up-to-date record of those items. KEY RESPONSIBILITIES The Service Management CMDB Advisor (SA) normally works independently, with coordination across Service Management delivery. Responsibilities include: - ITOM & Discovery Leadership: Drive the end-to-end deployment of ITOM Visibility, including robust Discovery and automated Service Mapping to define business service dependencies - IRE & Governance: Act as the technical authority for the Identification and Reconciliation Engine (IRE). You will define data source precedence and maintain high-integrity data in a multi-source CMDB environment - CSDM Stewardship: Champion the adoption of CSDM 4.0 standards, ensuring all technical assets are accurately mapped to business services and application portfolios - Service Delivery Integration: Partner with Incident, Change, and Major Incident management teams to provide real-time impact analysis, reducing MTTR through dependency visualization - Stakeholder Collaboration: Act as the primary liaison between ITOM and functional teams, including Application Portfolio Management (APM) and Asset Management (SAM/HAM), ensuring data consistency across all platforms - Ensuring that the Configuration Items required to deliver services are accurate and reliable information about those items is available when and where needed - Performing configuration audits to check that the physical IT inventory is consistent with the asset and CMDB and initiates necessary corrective action - Maintaining traceability of all current and historical data relative to each configuration item throughout its life cycle - Identifying and implementing opportunities to better govern inventory and CMDB processes through continual service improvement - Ensuring configuration management processes, workflows, and activities are documented and followed - Performing data entry to populate non-discoverable software and hardware CI data in the ITSM CMDB - Engaging and working with field resources and IT service delivery teams to identify and then collect missing Configuration Item (CI) information - Providing ad-hoc reports for Configuration Items Key SLA Responsibilities Include: - Monitor and report Service Level Agreements (SLAs) - Collect Service Level Metric data - Monitor Service Metrics - Identify potential and actual Service Breaches - Plan and conduct Service Reviews - Evaluate performance against SLA’s and KPI’s REQUIRED SKILLS AND EXPERIENCE - Generally, requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree. - Degree in computer science, information technology, engineering, system analysis or a related study, or equivalent experience - 5+ years’ experience in ServiceNow platform administration or architecture, with a specific focus on CMDB/ITOM suite. - ITIL v4 certification required - Knowledge of Information Technology principles and processes - Understanding of Discovery patterns, JavaScript, and JSON. Proven success in configuring IRE rules and Service Graph Connectors is preferred - Understanding of IT standards and controls - Demonstrated ability to execute top-down service mapping to provide visibility into application traffic patterns and infrastructure dependencies - Excellent analytical, planning, organizational and technical and skills - Excellent written and verbal communication skills - Specific experience in process optimization in a technology environment - Exposure to multiple, diverse technologies, platforms, and processing environments - Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models - Experience working in healthcare is required - Experience developing internal and external relationships - Experience delivering presentations to leadership, customer and technical audiences ADDITIONAL DETAILS - Travel including overnight domestic trips may be required. - 10% travel Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values - Belonging: We cultivate a space where everyone can show up as their authentic self. - Empathy: We seek out diverse perspectives and listen to learn without judgment. - Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. - One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Role Overview The Director of Solution Delivery & Technical Services Operations is responsible for strengthening how we plan, execute, govern, measure, and scale technology solution delivery and operations for the delivery lifecycle and production support. Reporting to the SVP of Solution Delivery & Technical Services, this role focuses on enabling best in class strategic initiative delivery and operational support, ensuring cross-functional work is predictable, well-coordinated, and aligned to customer and business outcomes. This leader will help build and optimize the delivery lifecycle and operational support functions, including planning cycles, execution governance, cross-team coordination, performance visibility, and continuous improvement. The role partners closely with Product, Engineering, Implementation, Operations and Technical Services teams to ensure that solutions move smoothly from planning and development through deployment, onboarding and operational support. This is a highly collaborative role designed for a systems thinker who thrives on bringing structure to complexity, enabling teams to deliver value efficiently while improving the delivery & customer experience. Compensation: $132,000 - $161,000/annually in addition to a competitive bonus plan Responsibilities - Establish and evolve the operational frameworks that support end-to-end strategic initiative delivery and support operations - Drive consistency in how cross-functional delivery work is planned, tracked, measured, executed, and supported - Partner with solution delivery, implementation, and technical services leaders to improve release readiness, deployment coordination, and customer onboarding alignment - Support program-level planning, dependency management, and execution visibility across concurrent initiatives - Identify delivery risks, bottlenecks, and coordination gaps and lead resolution efforts - Enable operating rhythms such as program reviews, delivery health checks, and cross-functional planning cadences - Support the development of standardized delivery artifacts, templates, and playbooks that improve clarity and repeatability - Ensure strong alignment between scope, timelines, and customer commitments - Improve escalation and decision-making pathways for delivery and support-related issues - Partner with technical Services and implementation teams to streamline handoffs from delivery to onboarding and adoption - Improve operational coordination across internal delivery teams and customer-facing teams - Define and track delivery and operations performance metrics (e.g., predictability, cycle time, release readiness, deployment success, production support maturity) with both leading and lagging KPIs - Enable and support release management, incident management and root cause analysis functions while enforcing standard operating procedures and service level agreements - Build and support team-level and executive dashboards and reporting that provide leadership with clear insight into delivery health and execution risks - Use data, retrospectives, and stakeholder feedback to drive continuous improvement in delivery and support processes - Support M&A and compliance initiatives and core functions - Lead change management and communication efforts tied to evolving delivery practices, operations, and supporting tools - Ensure workforce management, supply/demand, and financial management practices are best in class and reliable - Establish and govern best practices for delivery and support tools and platforms with seamless integration - Enable organizational optimization, manage departmental operations, and lead employee engagement initiatives Qualifications - 10+ years of experience in Delivery Operations, Program Management, Technology Operations, and/or Technical Services - Experience supporting complex, cross-functional software or SaaS solution delivery - Demonstrated success improving delivery processes, operations, governance, and execution consistency - Exceptional program/project management and operations abilities - Strong conflict resolution skills - High EQ – emotional maturity and resilience - Understanding of healthcare delivery, including healthcare privacy & data standards (HIPAA, SOC2, GDPR, FHIR, WCAG etc.) - Strong understanding of software development and release practices in agile & waterfall environments - Experience managing or supporting program-level and operations coordination across multiple teams - Ability to identify operational gaps and implement scalable, practical solutions - Strong stakeholder management skills with the ability to influence without direct authority - Analytical mindset and systems thinker with experience using metrics to guide operational improvements - Excellent communication skills, with the ability to translate delivery and operational complexity into clear insights - Technical competence for delivery and operational tool enablement, configuration, support, and ensuring technical resource accountability - Experience with AI capabilities to optimize delivery and operational efficiency - Bachelors Degree or equivalent required, advanced degree preferred Physical Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-BA1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.

Start Date: 04/27/2026 or 05/04/2026 Training Schedule: Training will be from 8a - 4:30p CST, Mon - Fri. Post Training Schedule: 10:30a - 7p, CST, Mon - Fri. Accredo Specialty Pharmacy is looking for Certified Pharmacy Technicians ONLY in TN. Candidates reside and be Nationally Certified and licensed in TN only! As a Certified Pharmacy Technician, residing in TN, you will Work from home, assisting patients in receiving life sustaining medications to help manage rare and/or chronic diseases. You’ll be empowered to engage patients, insurance companies, and multiple departments to process prescription orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend the majority of your day working on our computer system entering data and talking inbound phone calls Role Responsibilities - Communicate directly with patients, prescribers, and healthcare professionals via inbound calls. - Receive inbound calls for new verbal prescriptions and clarifications on existing orders - Reconcile patient charts with new demographics and health related information from your interactions. How you’ll make a difference: Ensure prescriptions are accurately entered into system. Investigate issues with pharmacist, doctors & other healthcare providers. Provide guidance to our patients about medication coverage. Juggle multiple tasks without sacrificing attention to detail. What you need to do the job: Position Requirements: - High School Diploma or GED - Must reside in TN - Customer Service and phone experience, a plus - Valid Pharmacy Technician National Certified NHA or PTCB as well as TN state license/certification/registration as required by state laws. - Tech Savvy- Strong computer / data entry - High speed internet with wired ethernet connection. - Private & quiet workspace What you’ll love about working at Cigna: - Medical, Dental & Vision start 1st day. - 18 days Paid Time Off & 8 Paid Holidays - Employer Contributions for HRA and HSA accounts - 401K with Company Match If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

AO Globe Life is expanding and seeking motivated, service-oriented professionals to join our fully remote team. In this role, you will support veterans, union members, and working families by helping them access life insurance and supplemental benefit solutions that protect their financial futures. This opportunity is well suited for individuals who value flexibility, purpose-driven work, and performance-based career growth within a structured and supportive environment. Why This Opportunity Stands Out - Fully Remote Work Work from anywhere in the U.S. within a fully virtual, structured environment. - Performance-Based Growth Commission-based compensation with no income cap and advancement tied directly to results. - Warm Leads Provided Engage with members from an established database—no cold calling required. - No Start-Up or Overhead Costs Begin your career without upfront business expenses. - Incentives and Recognition Advancement opportunities, performance recognition, and rewards based on results. - Union Affiliation Membership in OPEIU Local 277, representing decades of industry advocacy and stability. Key Responsibilities - Conduct virtual consultations to assess members’ insurance and financial protection needs - Present customized life and supplemental insurance solutions - Guide members through the application and enrollment process with professionalism - Provide ongoing policy support, reviews, and claims assistance - Maintain compliance with all state and federal insurance regulations Qualifications - Strong verbal and written communication skills - Self-motivated with the ability to work independently in a remote environment - Comfortable using technology and managing a virtual workflow - Solution-oriented with a client-first mindset - Sales or customer-facing experience preferred (training provided) - Ability to obtain a Life Insurance License Eligibility Requirements - Must be legally authorized to work in the United States - We are unable to hire non-U.S. residents or citizens at this time Why AO Globe Life? This is more than a job—it’s a long-term career path. You’ll join a mission-driven organization that values service, leadership, and professional growth while giving you the opportunity to make a meaningful impact in the lives of others. If you are driven, adaptable, and ready to build a rewarding remote career, we encourage you to apply. Apply today and take the next step with AO Globe Life.