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AIL

With more than 70 years of industry experience, AO Globe Life is a trusted provider of life insurance solutions for veterans, labor union members, credit unions, and working families. Our mission is centered on service, integrity, and impact—protecting families while building meaningful careers for our team members.

Remote Customer Service Team Director

Customer SupportCustomer SupportFull TimeRemoteLeadTeam 5,001-10,000

Location

United States

Posted

80 days ago

Salary

$95K - $115K / year

Seniority

Lead

No structured requirement data.

Job Description

Remote Customer Service Team Director

AIL

AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. This opportunity is ideal for individuals with backgrounds in management, operations, or client service who want flexibility while continuing to grow their leadership careers. In this role, you will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through available options while also supporting team performance and development. What You’ll Do - Connect with individuals who have expressed interest in benefit programs - Schedule and conduct virtual consultations via Zoom - Guide clients through benefit options and support enrollment - Maintain accurate digital records and follow-ups - Recruit, mentor, and support team members - Set performance expectations and track progress - Lead team meetings, coaching sessions, and development calls - Promote a culture of accountability and growth What We Offer - 100% remote work environment - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Training and leadership development support - Performance bonuses and advancement opportunities - Collaborative, growth-focused team culture Ideal Candidate - Experience in leadership, management, or client-facing roles - Strong communication and organizational skills - Comfortable working remotely and using digital tools - Motivated to lead, develop others, and drive results Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based computer with webcam About AO Globe Life For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the U.S. We offer a remote-first environment focused on service, leadership, and long-term career growth. Apply Today If you're ready to grow your leadership career in a flexible, remote environment, apply today to learn more.

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Remote Client Support Specialist

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With more than 70 years of industry experience, AO Globe Life is a trusted provider of life insurance solutions for veterans, labor union members, credit unions, and working families. Our mission is centered on service, integrity, and impact—protecting families while building meaningful careers for our team members.

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AO Globe Life is hiring individuals who want a flexible, work-from-home role where they can build skills, help people, and grow long-term. In this position, you’ll connect with individuals who have requested information about available benefits. You’ll guide them through their options, answer questions, and provide a smooth, professional experience. No cold calling. No door knocking. No chasing uninterested leads. What You’ll Be Doing - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Provide personalized support based on client needs - Maintain simple digital records and documentation - Use digital tools to manage client interactions - Participate in training, mentorship, and development sessions Why People Apply - 100% remote — work from anywhere in the U.S. - Flexible scheduling - No experience required — full training provided - No cold calling or outbound prospecting - Clients have already requested to be contacted - Ongoing mentorship and professional development - Clear path into leadership opportunities What You’ll Need - Must be authorized to work in the United States - Laptop or computer with camera + reliable internet - Strong communication and interpersonal skills - Comfortable working independently - Coachable, motivated, and goal-oriented About AO Globe Life AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely with a focus on service, development, and long-term career growth.

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AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. This opportunity is ideal for individuals with backgrounds in management, operations, or client service who want flexibility while continuing to grow their leadership careers. In this role, you will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through available options while also supporting team performance and development. What You’ll Do - Connect with individuals who have expressed interest in benefit programs - Schedule and conduct virtual consultations via Zoom - Guide clients through benefit options and support enrollment - Maintain accurate digital records and follow-ups - Recruit, mentor, and support team members - Set performance expectations and track progress - Lead team meetings, coaching sessions, and development calls - Promote a culture of accountability and growth What We Offer - 100% remote work environment - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Training and leadership development support - Performance bonuses and advancement opportunities - Collaborative, growth-focused team culture Ideal Candidate - Experience in leadership, management, or client-facing roles - Strong communication and organizational skills - Comfortable working remotely and using digital tools - Motivated to lead, develop others, and drive results Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based computer with webcam About AO Globe Life For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the U.S. We offer a remote-first environment focused on service, leadership, and long-term career growth. Apply Today If you're ready to grow your leadership career in a flexible, remote environment, apply today to learn more.

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GESTOR REMOTO

BBVA

Creando Oportunidades

Customer Support80 days ago
Full TimeRemoteTeam 10,001+H1B Sponsor

¿Quieres desarrollar tu carrera profesional? BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a más de 80 millones de clientes. Somos más de 121.000 profesionales que trabajamos en equipos multidisciplinares y de perfiles tan diversos como financieros, expertos jurídicos, científicos de datos, desarrolladores, ingenieros o diseñadores. Nuestra gente marca la diferencia en nuestro éxito. Tipo de Contrato: Regular (Undefined) ¿Qué estamos buscando? Funciones: - Consultar con la herramienta de visualización de EE.CC cualquier duda de cuadre o respecto a la constancia misma que requiera absolver el cliente. - Realizar la atención de llamadas de clientes de los segmentos designados según la solicitud (consulta, requerimiento o reclamo) para luego buscar ofrecer un producto de forma remota. - Brinda una experiencia personal y dedicada a los clientes por canales remotos, asegurando satisfacción en la atención. - Atiende a los clientes solucionando sus consultas, gestionando el servicing y aprovechando el contacto para generar oportunidades comerciales. - Entender las necesidades de cada cliente, brindarles asesoría y ofrecerles productos acorde a su perfil y necesidades. - Mantener un lenguaje correcto durante la llamada, cuidando en todo momento la calidad de la atención y generando la confianza y satisfacción del cliente. - Incentivar a que el cliente pueda atender todas sus solicitudes y contratación de productos por los canales digitales del banco, brindando asesoría y apoyo para lograrlo. - Ofrecer los productos disponibles por grabación de voz, cumpliendo los protocolos y speechs necesarios. - Derivar a los clientes a la oficina física más conveniente en caso de que no pueda ser atendido de forma remota, realizando las coordinaciones necesarias con el equipo para que pueda ser atendido con una buena experiencia cliente. - Realizar una revisión de clientes previo a la gestión proactiva de llamadas para entender la situación actual del cliente y ofrecer una asesoría personalizada. - Detectar a los clientes insatisfechos o con la intención de cancelar sus relaciones con el Banco, con la finalidad de ofrecer alternativas que puedan garantizar la permanencia de éstos, teniendo en cuenta siempre el aporte de valor. - Obtener el conocimiento necesario de los productos, procesos y servicios requeridos para brindar una atención de calidad a los clientes. - Cumplir con los registros de atención en las herramientas designadas en tiempo y calidad, facilitando la generación de información para la mejora continua del canal. - Mantener informado a los roles de supervisión sobre el estado de la cola de atención, generación de incidencias u otros problemas que puedan afectar el nivel de servicio y atención. - Buscar contener los reclamos de los clientes en lo posible, caso contrario apoyarlos en el ingreso del mismo. 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Cultivamos un ambiente de trabajo colaborativo e inclusivo que nos permita mostrar lo mejor de cada persona. Nuestros valores Nuestros valores definen nuestra identidad y son la palanca que nos impulsan a hacer realidad nuestro propósito y nos guían en todas nuestras acciones y decisiones. Requisitos legales Si el puesto al que optas se encuentra fuera del país en el que te encuentras actualmente, es posible que necesites obtener un visado y/o permiso de trabajo y/o residencia, así como cumplir con cualesquiera otros requisitos que puedan ser exigidos por la normativa laboral y de inmigración o por la normativa profesional local aplicable al puesto en el país en cuestión. En el caso de que usted sea el candidato final, BBVA podrá asistirle en la tramitación del correspondiente permiso/visado, entendiéndose que si por cualquier circunstancia (i.) no se expide el correspondiente visado y/o permiso de trabajo y/o residencia, (ii.) o no se cumplen cualesquiera otros requisitos exigidos por la normativa laboral y/o de inmigración y/o la normativa profesional local aplicable al desempeño del puesto vigente en el país, lamentablemente usted será excluido del puesto. Asimismo, si dispone de visado y/o permiso de trabajo y/o residencia para el país correspondiente, le rogamos que lo indique al solicitar el puesto.

Peru
Job Closed