• Building a rapport with the clients is key to being successful. • Connect with clients via phone/email/chat/and or social media to assist them with all their travel needs • A big part of what we do is researching the best deals, customs, weather, activities they can add while there, and more. • We teach you how to get all the info you need, to book any type of travel, whether it be cruise, resort, groups, or more. • We book directly with the vendors, and you will need to learn what vendors are best to use for the location your clients want to go to. • You will learn how to book air, resort, car rentals, Theme Park tickets, sporting events, cruises, show tickets, concerts, and more. • Develop and maintain a knowledge base of the evolving products and services. • The travel industry is always changing, and we offer trainings on new resorts and more so you can be more valuable to your clients. • By providing outstanding customer service before, during, and after their vacation, that ensures happy repeat clients. • By maintaining excellent client records, you will be able to assist repeat clients more easily.

• Maintain and update client files • Ensure client satisfaction • Converse with clients via phone or email • Accurately answer client queries and deal with client grievances • Redirect urgent issues to the relevant departments • Generate quotes for clients as and when requested • Handle clients concerns and criticisms with patience • Mediate returns and refunds and process them accordingly • Inbox management • Receive, read and filter, and file customers email requests • Perform other duties related to Customer Service role as needed

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Troubleshoot and resolve customer issues by identifying solutions or escalating to the appropriate department when necessary. • Record customer interactions and maintain detailed logs of inquiries, complaints, and feedback using Microsoft tools like Excel and Word. • Maintain an in-depth knowledge of the company’s products, services, and policies to provide accurate information to customers. • Investigate and resolve customer complaints, working with internal teams to ensure a high level of customer satisfaction. • Ensure that unresolved customer issues are followed up and resolved promptly. • Work closely with other team members to share information, improve processes, and enhance the customer service experience. • Maintain the confidentiality of customer and company information in accordance with company policies.

• Receive customer inquiries through multiple channels (calls, email, text, and video) • Document customer needs in structured case management tools • Assists the customer in finding the solution and develops a support plan • Capture customers user needs in the form of user stories • Regular collaboration as part of the product team creating better outcomes for customers • Actively participate in daily and weekly team meetings