• Placing a high volume of outbound calls to customers to schedule appointments. • Assisting customers with inquiries about products and services. • Providing individualized customer service of a high-standard professional level. • Building customer interest in products and services offered by our organization. • Maintaining and updating our customer database. • Providing feedback and insight on policies and processes.

• Provide timely and professional responses to customer inquiries and issues via email. • Handle a high volume of customer emails and maintain excellent response times. • Understand and empathize with customer concerns, actively listen to their needs, and provide accurate and appropriate solutions. • Troubleshoot customer problems and provide step-by-step guidance or instructions to resolve issues. • Maintain a comprehensive knowledge of company products, services, and policies to address customer questions effectively. • Escalate complex or unresolved issues to the appropriate team or supervisor for further assistance. • Document customer interactions, inquiries, and resolutions accurately in the customer support system. • Identify recurring customer concerns and provide feedback to improve products, services, and processes. • Collaborate with cross-functional teams, including sales, technical support, and operations, to ensure prompt and accurate responses to customer inquiries. • Stay updated on industry trends, product updates, and new features to provide informed assistance to customers.

• Building a rapport with the clients is key to being successful. • Connect with clients via phone/email/chat/and or social media to assist them with all their travel needs • A big part of what we do is researching the best deals, customs, weather, activities they can add while there, and more. • We teach you how to get all the info you need, to book any type of travel, whether it be cruise, resort, groups, or more. • We book directly with the vendors, and you will need to learn what vendors are best to use for the location your clients want to go to. • You will learn how to book air, resort, car rentals, Theme Park tickets, sporting events, cruises, show tickets, concerts, and more. • Develop and maintain a knowledge base of the evolving products and services. • The travel industry is always changing, and we offer trainings on new resorts and more so you can be more valuable to your clients. • By providing outstanding customer service before, during, and after their vacation, that ensures happy repeat clients. • By maintaining excellent client records, you will be able to assist repeat clients more easily.

• Maintain and update client files • Ensure client satisfaction • Converse with clients via phone or email • Accurately answer client queries and deal with client grievances • Redirect urgent issues to the relevant departments • Generate quotes for clients as and when requested • Handle clients concerns and criticisms with patience • Mediate returns and refunds and process them accordingly • Inbox management • Receive, read and filter, and file customers email requests • Perform other duties related to Customer Service role as needed