• Serving thousands of daily messages • Supervising recruiting, hiring, managing a remote/office team (TBD). • Wherever possible develop the conversation scripts and implement them through the chat-bots • Give guidance and support to the chat operators • Manage our live chat platform, including assisting in recruiting, hiring, managing a remote team. • Develop and implement continuous customer experience and service across the board • Building and matching supply and demand with a live, 24/7 business.

Role Description We are looking for a Client Onboarding & PSP Operations Manager to take full ownership of the client onboarding process — from document collection to successful PSP and bank approvals. This role is highly operational and requires someone who understands how PSPs work, knows how to navigate onboarding challenges, and can proactively push processes forward. - Own the onboarding lifecycle - Lead end-to-end onboarding of new clients - Collect, review, and organize KYC/KYB and corporate documentation - Ensure files are complete, structured, and submission-ready - Manage PSP & bank relationships - Communicate directly with PSPs, banks, and vendors - Submit onboarding applications and manage the full process - Handle follow-ups, objections, and additional requirements - Understand PSP onboarding expectations and requirements - Work with internal teams to align corporate structures accordingly - Respond effectively to compliance-related queries - Track onboarding progress across multiple clients - Identify blockers and solve them proactively - Continuously improve onboarding processes and workflows Qualifications - Strong experience working with PSPs / payment providers - Solid understanding of: - Corporate structures & entities - KYC / KYB processes - Bank / PSP onboarding flows - Experience in at least one of the following industries: - Forex - Prop Trading (Prop Firms) - Gaming / iGaming - Experience communicating with banks and PSPs (handling queries, objections, follow-ups) - Fluent English (written and spoken) - Based in the EU (Cyprus preferred) - Experience with: - Google Workspace (Sheets, Docs, etc.) - CRM systems - Highly organized with strong attention to detail Requirements - Proactive and solution-driven mindset - Strong communicator who can confidently handle external partners - Hands-on operator who takes ownership and pushes things forward - Ability to manage multiple onboarding processes simultaneously Nice to Have - Basic compliance knowledge (AML, risk, onboarding standards) - Experience working with high-risk industries - Familiarity with multi-jurisdictional setups Benefits - High-impact role with full ownership - Work closely with global PSPs and financial partners - Flexible remote setup (EU-based) - Fast-paced, execution-driven environment

Koin Limited is currently looking for a Live Operations Administrator to join our growing international team. This is an exciting opportunity to work with a fast-growing multi-brand e-commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100M in annual revenue. The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real-time customer interaction, ensuring a high-energy, engaging, and commercially effective live experience. This is a fast-paced, operational role ideal for someone who is highly responsive, detail-oriented, and comfortable working in real-time environments. Key Responsibilities • Actively moderate live chat during auctions and live shopping events • Maintain high levels of chat activity to support the flow of the auction • Respond quickly and appropriately to viewer messages • Ensure chat remains relevant, positive, and aligned with brand tone • Prompt viewers to participate using proven engagement technique • Encourage passive viewers to become active bidders or participants • Welcome and onboard new viewers throughout the show • Reinforce urgency using prompts, countdowns, and call-to-action messaging • Highlight bidding activity and call out participants in real time • Support the host in maintaining a fast-paced, high-energy environment • Assist in driving momentum during key auction moments • Help build a strong sense of community within live audiences • Promote upcoming shows, announcements, and repeat attendance • Encourage ongoing engagement beyond individual events

Koin Limited is currently looking for a Live Operations Administrator to join our growing international team. This is an exciting opportunity to work with a fast-growing multi-brand e-commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100M in annual revenue. The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real-time customer interaction, ensuring a high-energy, engaging, and commercially effective live experience. This is a fast-paced, operational role ideal for someone who is highly responsive, detail-oriented, and comfortable working in real-time environments. Key Responsibilities • Actively moderate live chat during auctions and live shopping events • Maintain high levels of chat activity to support the flow of the auction • Respond quickly and appropriately to viewer messages • Ensure chat remains relevant, positive, and aligned with brand tone • Prompt viewers to participate using proven engagement technique • Encourage passive viewers to become active bidders or participants • Welcome and onboard new viewers throughout the show • Reinforce urgency using prompts, countdowns, and call-to-action messaging • Highlight bidding activity and call out participants in real time • Support the host in maintaining a fast-paced, high-energy environment • Assist in driving momentum during key auction moments • Help build a strong sense of community within live audiences • Promote upcoming shows, announcements, and repeat attendance • Encourage ongoing engagement beyond individual events