• Own and manage the full customer journey for key accounts: onboarding, adoption, training, and renewal • Deliver training and carry out technical missions for customers across Europe • Build strong, proactive, and trusted relationships with strategic customers in the region • Identify and support upsell and cross-sell opportunities in close partnership with Sales • Collect and channel customer feedback to continuously improve product and service quality • Track success metrics and leverage data to drive customer strategy and engagement • Partner with the VP of Customer Success EMEA and the existing CSM Manager to refine and evolve the regional CS strategy, operating model, and team structure • Recruit, onboard, and mentor the CSM, driving performance and professional growth • Contribute to improving internal playbooks, processes, and best practices to support the growing European customer base • Serve as a relay between your team and Customer leadership, ensuring alignment on priorities, escalations, and performance

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dynamic Customer Success Executive to join our Commercial team.In this role, you will be responsible for the delivery of quality services, creating customer loyalty, and retaining clients while driving revenue growth through strategic collaboration.You will join a high-performing team in the United Kingdom that partners with Account Managers and Account Executives to provide comprehensive support across all service lines. What You’ll Do (Core Responsibilities) In this role, you will: - Manage Strategic Relationships: Build and maintain deep customer relationships to understand organisational goals, partnering with key decision-makers to structure partnership strategies and service level expectations. - Drive Retention and Revenue: Proactively manage the contract renewal process and negotiate pricing to ensure customer retention and identify new business opportunities within your assigned accounts. - Resolve Escalations and Ensure Compliance: Research and resolve complex billing or service issues while conducting compliance assessments and root cause analysis to maintain high service standards. What You’ll Bring (Skills & Education) The ideal candidate will have: - Sector Experience: Proven experience in a customer-facing commercial role, preferably within the Information Management or Data Protection industry. - Technical Proficiency: Strong knowledge of Sales Force Dot Com (SFDC) and internal reporting systems to provide detailed responses to Requests for Proposal (RFP). - Analytical Problem-Solving: Proven ability to perform customer service analysis and make recommendations on appropriate pricing structures or contract requirements. - Communication Excellence: Exceptional relationship management skills with the ability to use appropriate methods of persuasion when soliciting agreement from stakeholders. What We Offer (Benefits) - Competitive compensation and benefits aligned with your experience. - Flexible work options to support a healthy work–life balance. - Comprehensive health, wellness, and retirement plans. - Opportunities for continuous learning and professional growth. Are you ready to drive customer success and help organisations protect what matters most? Apply now to join the Iron Mountain team! #LI-Remote Category: Sales

• Manage relationships with corporate contacts in strategic accounts • Coach corporate staff on product best practices • Collaborate with customers and product managers • Act as a subject matter expert on product features • Manage initiatives for product adoption and customer satisfaction • Analyze user engagement data and report on KPIs • Onboard new customers to ServiceTitan

📍 Salzburg (Austria), Langenfeld (Germany) or remote in Austria / Germany Do you enjoy combining technical consulting, architecture thinking, and customer interaction to solve complex digital challenges? Then this role at Pimcore might be exactly what you’re looking for. Pimcore is the world's leading open-core platform for data management and digital experiences. More than 118,000 companies in 75 countries and 180+ solution partners rely on Pimcore to manage their product data, digital assets, and customer experiences. From our Mission Control Centers in Salzburg and beyond, our Pimconauts explore new data and experience universes every day. 🌍 About the Role This role sits at the intersection of Technical Consulting, Pre-Sales, and Customer Success. You will work closely with Sales teams, customers, and partners to design solutions, demonstrate the Pimcore platform, and ensure long-term customer success. Tasks 🚀 Your Mission As a Technical Consultant – Sales & Client Success, you will: - Support Sales teams in complex enterprise deals with deep technical expertise - Act as a subject matter expert for architecture, integrations, and platform best practices - Deliver tailored product demos, including code-level customization for complex use cases - Support RFI/RFP processes and develop winning technical solution strategies - Build long-term customer relationships and ensure ongoing success with Pimcore - Identify growth and upsell opportunities within existing accounts - Proactively monitor customer satisfaction and mitigate churn risks early - Collaborate with Product, Sales, and Marketing teams to share customer insights Requirements 🧠 What You Bring - Degree in Business, IT, Marketing, or a related field - Experience in Pre-Sales, Technical Consulting, Customer Success, or SaaS/PaaS environments - Solid understanding of software architectures, APIs, integrations, and data modeling - Experience with enterprise platforms such as PIM, DAM, CMS, DXP, or eCommerce systems - Strong communication skills across technical and business stakeholders - Analytical and solution-oriented mindset with a strong customer focus - Fluent in English and German - Willingness to travel occasionally (approx. 5–10%) Benefits ✨ What You Can Expect 🚀 Make a real impact on a globally leading data & experience platform 🧑‍🚀 Work with a unique and slightly crazy team of Pimconauts 🏡 Flexible working hours and full remote or hybrid setup 📚 Dedicated personal & professional development budget 🌴One additional vacation day for every year as a Pimconaut 🌍 International environment with daily communication in English 🏢 Modern offices in Salzburg and Langenfeld 🚀 Interested? Apply now or feel free to reach out if you’d like to learn more about the role. We are really looking forward to meeting you!