• Provide exceptional patient service in the name of the client • Contact patients via telephone to collect payment on medical bills • Communicates accurate information to patients in a clear, concise and professional manner • Review patient accounts and documents patients’ interaction and feedback • Negotiates appropriate and reasonable payments with customers • Sets up patient payments via check, electronic transfer or credit card • Responsible for understanding and complying with all policies and procedures • Meets or exceeds established goals • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction • All other duties as assigned by management

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API • Being the first line support for all account and system related issues • Serve as the representative of VIP customers to internal teams including account, finance, risk and products • Collect customer feedback and manage projects to realise the product change requirements • Provide system and product updates to customers to ensure they are aware of all the major changes in time

• As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls • Independently provide accurate information to resolve problems/issues that arise • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations • You will escalate issues to your team leader, managers, and other departments as required • Adhere to the Quality Assurance standards set • Adhere to and comply with the schedule set by the Team Leader • Assist in the preparation of other processes as and when assigned/required by the Team Leader • Display good team working attitude and behavior within the team and other departments in the company