Role Description We are seeking a highly organized, relationship-driven, and strategic Sponsorships & Events Manager to lead Businessolver’s experiential marketing efforts and manage a team responsible for executing high-impact sponsorships and events. This role is central to elevating the Businessolver brand, strengthening client and partner relationships, and driving measurable pipeline impact. The ideal candidate is both a strong strategist and a hands-on leader who can guide a team while executing flawlessly. The Gig: - Event Strategy & Execution - Develop and lead the event strategy for conferences, client summits, field marketing activations, executive dinners, and hosted experiences. - Oversee the team responsible for event logistics, including budgets, timelines, vendor management, venue coordination, and on-site execution. - Ensure event strategies align with pipeline goals through proactive attendee targeting, customized engagement plans, and coordinated post-event follow-up. - Collaborate with Sales, Revenue Marketing, and Brand teams to ensure event experiences strengthen relationships and support revenue outcomes. - Sponsorship Management - Lead the planning and execution of Businessolver’s strategic sponsorships and experiential partnerships. - Serve as the primary liaison with sponsorship partners, hospitality teams, vendors, and internal stakeholders to ensure seamless delivery of all activations. - Guide the team in activating sponsorship assets—including branding, hospitality, digital content, and on-site engagement—to ensure alignment with revenue and brand goals. - Oversee tracking of sponsorship deliverables, deadlines, benefits, and performance metrics to maximize ROI. - Team Leadership & Development - Lead, mentor, and develop a team of event and sponsorship professionals, fostering a high-performance, service-oriented culture. - Provide coaching, structure, and support to help the team prioritize projects, manage workloads, and deliver best-in-class experiences. - Encourage innovative thinking and continuous improvement across sponsorship and event execution. - Establish best practices, standardized processes, and scalable workflows across all events and experiential programs. - Cross-Functional Collaboration - Work closely with Revenue Marketing, Sales, Business Development, Product Marketing, and Digital Marketing to align event and sponsorship strategies with broader GTM priorities. - Partner with Sales Enablement to ensure teams are equipped with the right tools, messaging, and engagement strategies for each event. - Collaborate with Brand and Content teams to create cohesive event narratives, signage, presentations, and supporting materials. - Measurement & Optimization - Oversee event and sponsorship performance tracking using KPIs such as pipeline influence, engagement, account participation, and ROI. - Deliver comprehensive post-event and post-sponsorship reporting, including insights and optimization recommendations. - Leverage data to refine event and sponsorship strategies, improve performance, and identify new experiential opportunities. - Vendor & Budget Management - Oversee vendor relationships, including agencies, production companies, travel partners, A/V teams, venues, and hospitality providers. - Manage budgets across all events and sponsorships, ensuring responsible investment and clear documentation of costs and returns. - Implement scalable processes that support consistency, efficiency, and operational excellence across the team. Qualifications - Bachelor’s degree preferred. - 5–8 years of experience in event management, experiential marketing, sponsorship activation, or related fields (ideally in B2B, SaaS, or technology). - Experience leading, developing, or managing a team required. - Proven experience managing or activating large-scale sponsorships, experiential partnerships, or branded events strongly preferred. - Exceptional project management skills with the ability to oversee multiple programs simultaneously while guiding a team to excellence. - Strong communication skills and the ability to build relationships across vendors, partners, executives, and internal teams. - Demonstrated ability to connect experiential programs to pipeline impact and business outcomes. - Proficiency in MS Office applications and familiarity with event platforms, CRM systems, and marketing tools. - A collaborative mindset, positive attitude, and passion for creating memorable, high-impact experiences. Requirements - The pay range for this position is 95K to 123K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). - This role is eligible to participate in the annual bonus incentive plan. Benefits - If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here . Company Description At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

• Define and execute the company’s risk strategy, including the risk appetite by threat type and business vertical. • Define and implement the global chargebacks & fraud prevention strategy in alignment with the company’s risk appetite. • Establish and track team KPIs, ensuring fraud prevention goals are aligned with overall business objectives. • Monitor emerging fraud patterns, evolving threats, and high-risk segments by market, payment method, or merchant vertical. • Lead, train, and mentor the fraud prevention team, ensuring high performance and continuous development. • Ownership of chargeback monitoring programs, including Visa VAMP, Mastercard Excessive Chargeback Program, and early-warning thresholds. • Define risk tolerance and escalation paths specifically for subscription merchants and recurring billing models. • Manage and optimize fraud prevention platforms, including rule engines, ML models, scoring, and dynamic blacklists/whitelists. • Lead fraud prevention operations using Sift as the primary fraud detection platform, including rule tuning, alert management, and performance optimization. • Optimize alert-based prevention flows focused on dispute reduction rather than pure fraud blocking. • Oversee integrations with third-party fraud & chargebacks prevention providers such as Sift, ChargebackHit, etc. • Evaluate, prioritize, and lead the implementation of proactive chargeback prevention solutions (e.g., Ethoca, Verifi, RDR, CE 3.0) in collaboration with technical and platform teams. Define activation logic and monitor effectiveness in reducing disputes and fraud-related losses. • Stay up to date with the latest chargebacks & fraud trends (i.e. VAMP) prevention technologies, and analytical tools to proactively identify unusual patterns and attack vectors. • Conduct deep-dive analyses on rule performance and emerging fraud tactics to continuously improve decision-making. • Oversee real-time transaction monitoring and risk scoring systems to detect and prevent fraudulent activity. • Investigate suspicious patterns, identify fraud schemes, and design mitigation workflows accordingly. • Coordinate manual review teams (if applicable), defining investigation guidelines and ensuring efficient alert resolution. • Design prevention workflows that balance approval rate, false positives, and scheme ratio compliance. • Lead alert-driven decisioning processes primarily aimed at chargeback and dispute avoidance. • Collaborate with Product and Tech teams by providing fraud-related insights and operational feedback to help shape improvements to the orchestrator’s fraud module. • Identify needs for new functionalities, logic flows, or third-party integrations based on field experience and internal use cases. • Recommend and support the implementation of tools or technologies that enhance fraud detection and response capabilities. • Provide product feedback based on real-world usage of fraud tools, chargeback alerts, and scheme monitoring requirements. • Continuous monitoring of risk indicators and reporting to global management for all merchants. • Monitor and report on scheme-specific risk programs (e.g. Visa VAMP) and proactive remediation plans. • Distinguish between fraud-related chargebacks and non-fraud disputes in reporting. • Build and maintain executive-level dashboards and risk & fraud reporting for senior management and board-level stakeholders. • Use data analytics to support strategic decisions and optimize fraud prevention efforts. • Track key fraud metrics such as fraud rate, false positives, approval rate, and fraud-related chargebacks across all sources and segments. • Produce & provide comprehensive reports on Risk assessment for all merchants and incident responses. • Lead and own merchant risk assessments for new onboardings, including business model review, payment flow analysis, and fraud risk exposure. • Coordinate and perform basic KYC checks aligned with payment orchestration requirements (not full AML ownership). • Define acceptance criteria and ongoing monitoring standards for the merchant risk portfolio. • Maintain and continuously improve fraud detection policies, thresholds, and rule logic. • Ensure compliance with all relevant card scheme rules (e.g., Visa, Mastercard), industry standards (e.g., PCI DSS), and regulatory requirements (e.g., PSD2, GDPR) related to card payments. • Stay up-to-date on changes in regulations and scheme rules, assessing their impact and implementing necessary adjustments to policies and procedures. • Drive automation and efficiency in fraud detection workflows while maintaining high accuracy. • Conduct Risk Assessments for potential new merchants according to the defined standards to lead and maintain the risk portfolio at appropriate levels. • Foster a strong fraud prevention culture through internal training, cross-functional documentation, and stakeholder engagement. • Serve as a key liaison with external vendors, fraud solution providers, payment partners, and internal teams (Risk, Product, Compliance, etc.).

• Provide technical support to end users of C3PO and AMP utilizing the ZenDesk service platform and standard communication channels (email, Slack, etc.) • Maintain and enhance the C3PO and AMP knowledge bases • Produce new content for inclusion into the applicable event system’s knowledge base • Schedule and lead training sessions for C3PO and AMP users • Serve as Application Administrator for C3PO and AMP • Contribute to product development roadmaps for all event systems • Perform additional duties and projects as assigned

• Provide technical support to end users of C3PO and AMP utilizing the ZenDesk service platform and standard communication channels (email, Slack, etc.) • Maintain and enhance the C3PO and AMP knowledge bases • Produce new content for inclusion into the applicable event system’s knowledge base • Schedule and lead training sessions for C3PO and AMP users • Serve as Application Administrator for C3PO and AMP • Contribute to product development roadmaps for all event systems • Perform additional duties and projects as assigned