This position supports a resolute team for our clients Evernorth app & Express Scripts Pharmacy inquiries with expanded responsibilities in proactively educating on and recommending a multitude of Evernorth programs and services. The team consists of highly analytical, technical-minded Customer Service experts with depth of knowledge in resolving and navigating within a multifaceted health care setting. Candidates must have a proven track record in solutioning complex claim issues, identifying & navigating critical health conditions, and diligence in every interaction ensuring an accurate and firm focus on timely resolution. Ideal candidates must possess the ability to listen intently with a focus first on resolution to the reason for their outreach followed by recommendation of pharmacy benefit and vendor offerings that will achieve optimal emotional, financial, and physical health outcomes. This position must think and perform more critically & creatively, leveraging their call-center experience with a keen problem-solving skill to take their service in this role to the next level. The ability to operate in the absence of precise work instruction is critical for success.   This position will have the following responsibilities related to supporting the pharmacy & Evernorth app needs of our members: - Will provide the highest level of service on inbound member interactions with some candidates also providing digital chat support to customers. - Assists customer with the Evernorth app including but not limited to: 1) Helping download, register, and log into the app; 2) Inform of all app features and highlight navigation steps to find vendor offerings; 3) Educate on Wellness Rewards and value propositions; 4) Troubleshoot app & provide follow-up on tickets submitted for resolution. - Supports member inquiries and needs for their Express Scripts mail order account including but not limited to: 1) Eligibility; 2) Benefit quotes; 3) Complex claim resolution or education; 4) Cost savings strategies; 5) Advanced support with prior authorizations; Advanced support on claims rejections & overrides. - Required to have a strong and thorough understanding of the full suite of Medical & Pharmacy benefits and external vendor offerings. - Confidently partner with other departments to ensure all members’ needs met to achieve resolution and recommendations for next steps in their healthcare journey. - Listens to understand members unique needs, while seeking more information through probing questions with the goal of offering vendor programs and services that apply to their past, current or future needs. - Investigates and resolves escalations, barriers to care, and complaints obtaining necessary information from policies and procedures. When knowledge base documents are not available to guide next steps, must be able to determine the best solution or option autonomously and accurately for customer. - Proactively offer outreaches to pharmacy, doctor or vendors as needed to bring next steps into action or resolution removing effort from the member. - Takes ownership and provides timely follow-up on any takeaway from member interactions. i.e., Evernorth app tickets, prior authorizations pending, findings from claim discrepancies, etc. - May serve as primary contact and liaison between customers, health plans, service centers, and/or functional areas. - Thorough technical knowledge of products and excellent communication skills. - Be a champion of change and adapt well to frequent adjustments to procedures. - Must be highly coachable and open to feedback to improve member experience driving a consistently accurate quality of service. QUALIFICATIONS: - High School diploma, GED or higher required and/or 2+ years’ work experience in customer service field. - Required 1+ years call experience in US Commercial Pharmacy Call Operations background; specifically PBM Commercial trained. - Ability to actively listen to understand current needs and complexities while identifying the next steps & potential future needs. - Excellent written and verbal interpersonal communication skills. - Adept with KnowledgeXchange & initiative-taking resource utilization. - Confidence with technology, innovational progress, and ability to toggle three or more systems. - Creative problem-solving and analytical skills with self-awareness of time to resolution. - Proven record of working independently to manage day in a fast-paced, quality driven environment. - Proficiency in Outlook and WebEx. PERFORMANCE REQUIREMENTS: - Consistently strong KPI scores over the last 12 months must be meeting or exceeding current targets. - Quality: ≥95% - Resolution: ≥90% - CSAT: ≥4.75 - Caller Effort: ≥85% If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Description Evernorth CareNav+ Call & Chat Service Model Role Title: Evernorth CareNav+ Care Guide - PBS Career Band: High Band 2 - Analyst The hours of operation for this role are 8am-11pm EST, Monday-Friday. This position supports a resolute team for our clients Evernorth app & Express Scripts Pharmacy inquiries with expanded responsibilities in proactively educating on and recommending a multitude of Evernorth programs and services. The team consists of highly analytical, technical-minded Customer Service experts with depth of knowledge in resolving and navigating within a multifaceted health care setting. Candidates must have a proven track record in solutioning complex claim issues, identifying & navigating critical health conditions, and diligence in every interaction ensuring an accurate and firm focus on timely resolution. Ideal candidates must possess the ability to listen intently with a focus first on resolution to the reason for their outreach followed by recommendation of pharmacy benefit and vendor offerings that will achieve optimal emotional, financial, and physical health outcomes. This position must think and perform more critically & creatively, leveraging their call-center experience with a keen problem-solving skill to take their service in this role to the next level. The ability to operate in the absence of precise work instruction is critical for success.   This position will have the following responsibilities related to supporting the pharmacy & Evernorth app needs of our members: - Will provide the highest level of service on inbound member interactions with some candidates also providing digital chat support to customers. - Assists customer with the Evernorth app including but not limited to: 1) Helping download, register, and log into the app; 2) Inform of all app features and highlight navigation steps to find vendor offerings; 3) Educate on Wellness Rewards and value propositions; 4) Troubleshoot app & provide follow-up on tickets submitted for resolution. - Supports member inquiries and needs for their Express Scripts mail order account including but not limited to: 1) Eligibility; 2) Benefit quotes; 3) Complex claim resolution or education; 4) Cost savings strategies; 5) Advanced support with prior authorizations; Advanced support on claims rejections & overrides. - Required to have a strong and thorough understanding of the full suite of Medical & Pharmacy benefits and external vendor offerings. - Confidently partner with other departments to ensure all members’ needs met to achieve resolution and recommendations for next steps in their healthcare journey. - Listens to understand members unique needs, while seeking more information through probing questions with the goal of offering vendor programs and services that apply to their past, current or future needs. - Investigates and resolves escalations, barriers to care, and complaints obtaining necessary information from policies and procedures. When knowledge base documents are not available to guide next steps, must be able to determine the best solution or option autonomously and accurately for customer. - Proactively offer outreaches to pharmacy, doctor or vendors as needed to bring next steps into action or resolution removing effort from the member. - Takes ownership and provides timely follow-up on any takeaway from member interactions. i.e., Evernorth app tickets, prior authorizations pending, findings from claim discrepancies, etc. - May serve as primary contact and liaison between customers, health plans, service centers, and/or functional areas. - Thorough technical knowledge of products and excellent communication skills. - Be a champion of change and adapt well to frequent adjustments to procedures. - Must be highly coachable and open to feedback to improve member experience driving a consistently accurate quality of service. QUALIFICATIONS: - High School, GED or higher required and/or 2+ years’ work experience in customer service field. - Required 1+ years call experience in US Commercial Pharmacy Call Operations background; specifically PBM Commercial trained. - Ability to actively listen to understand current needs and complexities while identifying the next steps & potential future needs - Excellent written and verbal interpersonal communication skills - Adept with KnowledgeXchange & initiative-taking resource utilization - Confidence with technology, innovational progress, and ability to toggle three or more systems - Creative problem-solving and analytical skills with self-awareness of time to resolution - Proven record of working independently to manage day in a fast-paced, quality driven environment - Proficiency in Outlook and WebEx PERFORMANCE REQUIREMENTS: - Consistently strong KPI scores over the last 12 months must be meeting or exceeding current targets. - Quality: ≥95% - Resolution: ≥90% - CSAT: ≥4.75 - Caller Effort: ≥85% If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Design industry grade C++ testsuite, focusing on modern C++ standards C++23/26. • Identify potential gaps in current test procedures and leverage modern LLM technologies to increase quality of C++ testing. • Automate compiler testing using NVIDIA test frameworks and programming. This includes test execution, test reporting, results analysis, and automation of build and test environments. • Apply current iterative planning and test development processes in existing test coverage and work on closing test gaps.

Aqui na ília nossas vagas estão sempre abertas para todas as pessoas e não se restringem quanto a gênero, etnia, orientação sexual, fatores sociais, condições físicas ou intelectuais (PCD) etc. Incentivamos a candidatura de integrantes de todos os grupos minoritários! Sobre a ília Somos especialistas em tecnologia, dados e design, impulsionando a transformação digital de grandes players do mercado há mais de 10 anos, nos setores financeiro, seguros e mobilidade. Com mais de 450 profissionais, estamos presentes no Brasil e Europa, atendendo aos mercados da América Latina, Europa e América do Norte, desenvolvendo produtos digitais de alta qualidade e com foco em resultados de negócios. Somos uma equipe inovadora, criativa e apaixonada por tecnologia. Certificada pelo 7° ano consecutivo como Great Place to work aqui na ília acreditamos que pessoas mudam o mundo, e investimos nelas. Nossas awesome deliveries são feitas de pessoas para pessoas, afinal awesome people make awesome deliveries! #Vempraília! Sobre a vaga: Estamos em busca de uma pessoa Desenvolvedora Back-end Sênior para atuar na construção de uma plataforma com foco em indicadores, em um ambiente dinâmico e orientado a entregas rápidas. Essa pessoa terá papel fundamental na criação e evolução de serviços backend, garantindo qualidade, escalabilidade e aderência às boas práticas de desenvolvimento e arquitetura. Responsabilidades: - Desenvolver e manter aplicações backend utilizando Java e Spring Boot - Atuar na construção de arquiteturas baseadas em microsserviços - Garantir a qualidade do código por meio de boas práticas e uso de ferramentas como SonarQube - Implementar e manter integrações entre sistemas - Trabalhar com versionamento e automação de banco de dados utilizando Liquibase - Atuar com infraestrutura como código (Terraform) em ambiente AWS - Colaborar com times de frontend, QA e liderança técnica - Garantir conformidade com padrões de segurança e qualidade (quality gates) - Participar de decisões técnicas e propor melhorias contínuas Requisitos: - Experiência sólida com desenvolvimento em Java - Experiência com Spring Boot - Vivência com arquitetura de microsserviços - Experiência com AWS (obrigatório) - Conhecimento em GitHub e versionamento de código - Experiência com Liquibase (automação/versionamento de banco) - Familiaridade com Terraform (infraestrutura como código) - Experiência com ferramentas de qualidade de código (ex: SonarQube) - Conhecimento em boas práticas de desenvolvimento seguro Diferenciais: - Experiência prévia em sistemas de indicadores ou analytics - Vivência em ambientes de alta exigência e entregas rápidas - Conhecimento em arquitetura orientada a eventos - Experiência com CI/CD - Vivência em times ágeis Benefícios e Incentivos: Nossa contratação é CLT- 40h semanais com jornada flexível, sendo executada de forma remota. Os benefícios da ília são pensados para proporcionar uma experiência AWESOME para cada ílian, abaixo você encontra os benefícios de forma resumida. #vempraília Para Saúde e bem-estar: - Plano de Saúde e Odontológico SulAmérica extensivo a dependentes; - Vale Alimentação/Refeição em cartão flexível Caju benefícios - Seguro de Vida; - Auxílio Home-Office em cartão flexível Caju benefícios; - Wellhub (Gympass); - Sesc – extensivo a dependentes, com acesso aos serviços em todo o Brasil; - TotalPass. Para o seu Desenvolvimento: - ília University: Universidade Corporativa com mais de 20 mil cursos disponíveis para desenvolvimento pessoal e profissional; - Language Academy: Escola de idiomas para ílians; - í-talks e Chapter: Momentos e cerimônias em que o time compartilha práticas, estudos, projetos e ideias. Nas chapters ainda se reúnem pessoas com skills similares para compartilhamento de ideias, práticas e experiências; Gostamos de ir além no cuidado com as nossas pessoas, então dispomos também de alguns benefícios não convencionais: - Plano de Saúde PET - Guapeco - Onhappy – benefício de viagem a lazer, com liberdade para você viajar com quem quiser. - BYOD - Alugamos o seu notebook pessoal te pagando um valor mensal para que você o use, mas disponibilizamos também máquinas de trabalho para ílians. Você quem decide! - Seu Niver, seu bolo! - Seu Networking Vale Prêmio - Programa de premiação a indicação de novos funcionários.