About the Role The Clinical Excellence Lead III is an independently licensed behavioral health clinician who reports to the Clinical Excellence Manager. This clinical leadership role delivers evidence-based interventions via the Collaborative Care Model to individuals (pediatric and/or adult populations) experiencing mild to moderate symptoms and utilizes evidence-based therapeutic approaches to promote symptom reduction and optimal patient outcomes, while also overseeing the performance and development of Collaborative Care Clinicians. Administrative Responsibilities: - Direct oversight of up to 15 Collaborative Care Clinician’s performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision - Responsible for supporting pod and partner workflows and needs in partnership with the Clinical Excellence Manager - Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to - Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination - Partners with Clinical Excellence Manager to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers - Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting. - Responsible for keeping an open line of communication with all Clinical Excellence Managers, Market Lead, and others in management - Handles escalated employee relations concerns with guidance from the Clinical Excellence Manager and Associate Clinical Director Clinical Responsibilities: - Will manage a small caseload (no more than 15 patients) based on needs of assigned Care Pod, customizing treatment plan to individual patient needs - Supports and closely coordinates behavioral health care with the patient’s primary care provider and (when appropriate) other service providers - Screens and assesses patients for common behavioral health and substance use disorders using PHQ9, GAD7, Columbia Suicide Risk Assessment, or other tools as required - Monitors patients for changes in clinical symptoms and treatment side effects/complications, with a goal of reduction in symptoms - Supports psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness - Tracks patient follow-up and clinical outcomes using a registry, records encounters in the registry and uses the system to identify and re-engage patients - Plans specific mutual self-management goals, objectives, and interventions with action-oriented patients - Facilitates care plan changes for patients who are not improving, including changes in medications or psychosocial treatments or appropriate referrals for additional services - Documents patient progress and treatment recommendations in Salesforce and the electronic health record so they can be easily shared with primary care providers, the psychiatric consultant, and other treating providers - Completes relapse prevention plan with patients who are in remission - Educates patients about behavioral health/substance use disorders/treatment options - Establishes mutually agreeable care management plan with the care team and patient/family - Participates in regularly scheduled caseload consultations with psychiatric consultants Required Qualifications: - Masters degree in social work, counseling, or related field - Licensed to practice in the state of California as an independent clinician (LCSW, LPCC, or equivalent) - Additional state licenses and/or willingness to acquire additional licenses - Minimum of 5+ years of clinical experience - Minimum of 3+ years of lead or supervisory experience - Proficiency in evidence-based treatment approaches (Problem-Solving Treatment, Motivational Interviewing, Cognitive Behavioral Therapy, and Behavioral Activation). - Technical proficiency in a variety of platforms including EHRs, ability to quickly learn new technology - Knowledge of/experience with behavioral health tools (PHQ9, GAD7, CSSRS, etc.) - Capability to provide clinical care to patients in primary care settings, including those as young as 6 years old, as well as in women's health - Knowledge of CoCM Preferred Qualification: - Fluent in both English & Spanish preferred Benefits: - 100% remote with employer supplied computer equipment - Opportunities for Supervision - Work/life balance with 10 paid holidays, sick time, and additional PTO plans - Medical, Dental, and Vision plans effective on the first day of employment - Employer paid Short Term Disability and Long Term Disability plans - Employer paid Life and AD&D insurance of $50,000 - Employer paid Parental Leave of 12 weeks - 401K Compensation: - Annualized base salary is determined by geographic location and budget and is paid on a biweekly basis: $75,000.00 - $106,356.80 - 10% annual bonus potential Schedule: - Monday - Friday | 11:00am - 7:00pm Pacific Time - 100% Remote Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.

General Information Team Lead: Dr. Alena Rentsch (Head of Content) Talent Acquisition: Celia Nielsen (People & Talent Partner) Contract: Permanent, 32-40 hours per week Start Date: 1 April 2026 or earlier Salary Range: 66k-84k € + VSOP (one-time, 15-20% of yearly salary) Remote Policy: Remote-first culture with offices in Berlin, Hamburg and Potsdam Your mission HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas, including stress management, depression, problematic alcohol use, panic disorder and anxiety, vaginismus, and sleep disorders. Six of HelloBetter's ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany. In 2025, we've launched Ello. Ello is HelloBetter's AI mental wellness companion that provides evidence-based psychological support for everyday mental health challenges like stress, low mood, and difficult life situations. We've combined our 10 years of digital therapeutics expertise with AI technology to make psychological support more accessible. For more information about HelloBetter, see our HelloBetter Handbook. As a Clinical Lead for Ello, your role is to bring clinical psychology expertise to AI. You'll be the clinical expert who ensures Ello provides safe, effective and evidence-based psychological support. This is a strategic clinical role that combines hands-on psychological work with cross-functional leadership - no coding or technical background required. Your objectives - Shape the Psychological Approach: You'll define how Ello should respond psychologically, determining when to explore versus offer support, how to maintain appropriate boundaries, and what makes conversations effective. Working with C-level leadership and teams across the company (including psychotherapists, research, product, engineering, and data science) you'll balance evidence-based practice with innovation and regulatory requirements. - Ensure Quality & Effectiveness: You'll ensure the psychological quality of Ello's conversational approach, collaborating with psychotherapists and researchers to identify what's working and what needs improvement. You'll design psychological protocols and quality standards, then guide the data science & engineering team on implementing your clinical insights while they handle the technical implementation. - Build the Evidence Base: You'll drive Ello's evaluation strategy together with our (User) Research Teams and head the systematic assessment of conversation quality from a clinical perspective. Collaborating with data scientists, you'll understand findings and drive improvements whilst helping establish scientific standards for this emerging field. - Own Psychological Safety: You'll support Ello's safety framework by working closely with our Senior Psychotherapist & Medical Risk Manager responsible for established risk management principles, to ensure appropriate crisis detection and escalation protocols. You'll monitor for potential risks and ensure appropriate safety mechanisms whilst maintaining clear boundaries between wellness support and situations requiring clinical care. - Communicate Clinical Value: You'll present Ello's approach and safety to potential clients such as employers and health insurers, explaining in accessible terms why our evidence-based approach differs from generic AI chatbots. You'll support commercial teams in articulating clinical value to diverse stakeholders. Your profile Must Haves - Licensed psychotherapist (approbation or equivalent) with foundation in evidence-based approaches - Understanding of psychological assessment, intervention design, and therapeutic mechanisms - Track record developing, evaluating, or delivering digital mental health interventions - Understanding of how therapeutic principles translate to digital environments - Ability to comfortably work and form a strategic vision at the frontier of psychology and AI where best practices don't yet exist - Ability to translate clinical requirements into technical specifications and business value - Experience navigating different working styles and finding common ground across multiple disciplines, e.g., clinical, technical, and business Nice to Haves - PhD in the field of psychology with a focus on digital mental health (or comparable topic) - Experience balancing ideal clinical standards with practical business and technical constraints - Understanding of technical concepts (prompt engineering, model behaviour, system architecture) - Experience working across technical, clinical, and commercial functions Why us? Meaningfulness - Mental health is a human right: we help thousands of people each month who struggle with depression, stress, insomnia, burnout, and other mental health issues Research & Evidence - We have a unique product and are at the forefront of research in digital health applications - The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014 - Data is of great importance to us and we are transparent about our strategy, goals and results. Growth - As pioneers in the development of applications for various mental health conditions, we are at the forefront of innovation - We operate in an extremely exciting and emerging market - Annual training budget of 1,000 euros - we place great emphasis on the personal growth of our employees and actively support their development Remote-First - Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET - Use of our offices in Berlin and Hamburg if you prefer to work on-site - Relocation option and support Diversity & Inclusion - Fair and equal treatment are the standards of our Anti-Harassment Policy - Flexible working hours - shape your own day - Company language English, with a strong emphasis on inclusive language - Transparent salary bands - Additional 10 paid leave days for non-birth parents after the birth or adoption of a child Other Benefits - 28 vacation days + compensation for holidays that fall on weekends - Tenure based paid time off - up to three additional days - Permanent employment contract - Attractive VSOP (Virtual Stock Option Plan) for all employees - Tax-deductible pension plan with an above-average employer contribution - Free or subsidized fitness memberships - Regular team events HelloBetter is an equal opportunity employer and encourages applicants of any national origin, gender, sexual orientation, religious background, gender identity, and people with disabilities to applyPrivacy Policy for Applicants Interview Process - Call with the People Team (30 mins) - Technical Interview with Alena & Elena (60 mins) - Take-Home Case Study (2-3 hours) - Team Interview with Tanja & Vincent (30 mins) - Founder Interview with C-Level (15-30 mins)

• Plan and manage all aspects of clinical trials, ensuring adherence to timelines, budget, and quality standards. • Collaborate with cross-functional teams to establish and implement clinical trial protocols and procedures. • Build and manage strong relationships with trial investigators and stakeholders. • Ensure all trials are conducted in compliance with local, national, and international regulations and ethical guidelines. • Problem-solve and make critical decisions regarding trial design, vendor selection, and risk management.

Centralized Clinical Trial Manager ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Centralized Clinical Trial Manager to join our diverse and dynamic team. As a Centralized Clinical Trial Manager at ICON, you will play a crucial role in effectively reviewing site visit reports as per Protocol and ICON and Sponsor SOPs and to ensure the quality of reports are of the highest standards , errors are minimized and that issues are escalated as appropriate. You will be responsible for follow up on action items and protocol deviations and to be a liaison between CRA, CTM and PM for timely resolution of issues. You will act as an extension of the CTM/CTM team for the specific purpose of visit report review and approval''. Location: Bangalore or Chennai ( Home Based or Office Based) What You Will Be Doing: - To effectively review visit reports as per Protocol and ICON and Sponsor SOPs and to ensure the quality of reports are of the highest standards , errors are minimized and that issues are escalated as appropriate - To follow up on action items and protocol deviations and to be a liaison between CRA, CTM and PM for timely resolution of issues. - To act as an extension of the CTM/CTM team for the specific purpose of visit report review and approval. - To observe and escalate safety trends in patients as identified in visit report - Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance . - As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. - Effectively review and approve visit reports as per annotated report, protocol, ICON and/or Sponsor SOPs and ensure errors are minimized , reports are consistent across visits and sites and adhere to the highest standards of quality . Ensure turnaround time of the visit reports per contract, ICON and or Sponsor SOPs - Regular oversight of OMR , ICO trial (and where required Sponsor CTMS and vendor systems) to ensure key metrics, e.g. MVR and FUL timelines, Action Items and other quality metrics are being met and followed-up as necessary Ensure open action items and protocol deviations are escalated and followed up for timely resolution as per contract or corporate standards . - Where required , attend project meetings and actively provide suggestions for improvement of quality of reports, provide feedback for timely and appropriate resolution of action items and report trends • - Liaise with CTM to communicate any trends , outstanding issues, safety concerns or any other activity or lack thereof which may jeopardise the clinical trial delivery or patient safety . - Ensure all necessary trainings , required to improve job performance managing people and project or process related issues which are necessary to perform successfully in a service oriented environment. - Thorough knowledge of ICH GCP and relevant regulations for the conduct of clinical trials. • Fluent in written and spoken English. - Computer literate. - Ability and willingness to travel if required - Extensive use of telephone expected continuous improvement in trial processes. Your Profile: - Bachelor’s degree in life sciences, healthcare, or a related field (advanced degree preferred). - Minimum 8-10 years of Clinical Research experience with at-least 5 years of on-site monitoring experience. - Experience in On-Site Monitoring and Clinical Trial Management, with a solid understanding of on-site monitoring approaches. - Strong analytical skills with proficiency in clinical trial data review and interpretation. - Excellent organizational and project management skills, with the ability to manage multiple studies and meet deadlines. - Effective communication and interpersonal skills, with the ability to collaborate across diverse teams and functions. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply